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#14

Assetworks is ranked #14 in the Field Service Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Assetworks Pricing

Based on our most recent analysis, Assetworks pricing starts at $2,500 (Quote-based).

Price
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Starting From
$2,500
Pricing Model
Quote-based
Free Trial
No

Training Resources

Assetworks is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Assetworks:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Assetworks Benefits and Insights

Why use Assetworks?

Key differentiators & advantages of Assetworks

  • Centralized Resource Library: Instead of keeping records in a filing cabinet, labor hours on a timecard and asset profiles in the computer, store the database on a single interface.
  • Improve Security: Maintain an audit trail and data integrity to ensure industry standards are adhered to.
  • Preventive Maintenance: Schedule preventive maintenance to prevent asset breakdowns, increase lifespans and improve asset ROI.
  • Extend Asset Lifespans: Maximize equipment lifespan through asset monitoring, preventive maintenance and depreciation methods.
  • Improve Efficiency: Organize and assign tasks from a single interface, reduce asset downtime and prepare for the future through forecasting.

Industry Expertise

Performs best with asset-intensive industries such as education, airlines, government agencies, utilities, and oil and gas.

Assetworks Reviews

Average customer reviews & user sentiment summary for Assetworks:

User satisfaction level icon: great

10 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Assetworks reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Streamlined Work Order Management: AssetWorks' work order management system simplifies the process of creating, assigning, and tracking work orders, boosting maintenance team efficiency and responsiveness. Users appreciate features like automated routing and scheduling, which ensure work orders reach the right technicians promptly.
  • Comprehensive Asset Tracking: The platform allows users to maintain a centralized repository of asset information, including maintenance history, warranty details, and depreciation schedules. This comprehensive view of assets empowers data-driven decision-making regarding maintenance, repairs, and replacements.
  • Preventive Maintenance Capabilities: AssetWorks facilitates the implementation of preventive maintenance programs, enabling organizations to schedule routine inspections and servicing based on time, usage, or condition. This proactive approach helps prevent equipment failures, extend asset lifespans, and reduce downtime.
  • Mobile Accessibility: AssetWorks offers mobile applications that empower technicians to access work orders, update asset information, and record maintenance activities directly from their mobile devices. This real-time access to data enhances communication and collaboration between field teams and office personnel.
  • Reporting and Analytics: The platform provides robust reporting and analytics tools, enabling users to generate insightful reports on key performance indicators (KPIs) such as asset utilization, maintenance costs, and work order completion rates. These data-driven insights support informed decision-making and process optimization.

Cons

  • Clunky Interface: Users frequently mention the outdated interface, finding it cumbersome and difficult to navigate. The lack of intuitive design leads to a steep learning curve and decreased efficiency.
  • Reporting Limitations: Generating reports can be a frustrating experience due to limited customization options and a rigid structure. Users often need to export data to external programs for further analysis, adding an extra step to the process.
  • Mobile App Shortcomings: The mobile app receives criticism for its limited functionality and lack of features compared to the desktop version. This hinders technicians and field workers who rely on mobile access to complete their tasks efficiently.
  • Customer Support Challenges: Some users report difficulties reaching customer support and experiencing slow response times. This can be particularly problematic when urgent issues arise, impacting productivity and user satisfaction.

Researcher's Summary:

AssetWorks' EAM software has garnered a mixed bag of user reviews over the past year. The platform's strengths lie in its comprehensive functionality and robust reporting capabilities. Users appreciate the ability to track assets throughout their lifecycle, from acquisition to disposal, and generate detailed reports on asset performance and maintenance costs. Its preventive maintenance scheduling tools are also highly regarded, helping organizations proactively address potential issues before they escalate into costly problems. However, some users find the interface to be clunky and outdated, leading to a steep learning curve for new users. The mobile app, while functional, lacks the intuitiveness and user-friendliness of its desktop counterpart.

Compared to competitors like IBM Maximo and Infor EAM, AssetWorks is often seen as a more affordable option with a broader range of features. However, it may not have the same level of scalability and customization as its higher-priced counterparts. The software's reporting capabilities are a significant differentiator, providing users with deep insights into asset performance and maintenance trends. This data-driven approach empowers organizations to make informed decisions about asset management strategies, ultimately leading to cost savings and improved operational efficiency. AssetWorks is best suited for organizations with complex asset management needs but may not require the highest level of customization or scalability. Its comprehensive functionality and robust reporting tools make it a valuable asset for organizations looking to optimize their asset management practices and gain a deeper understanding of their asset performance.

Key Features

AIM

  • Real-Time Data: Captures real-time asset data like location, status, maintenance notes, repair history, transfer details and more, storing data in asset profiles for later use.
  • Inventory Management: Assign barcodes to items, monitor stockroom levels, automate procurement processes and manage spare parts.
  • Maintenance Management: Offers preventive maintenance scheduling, sends alerts when repeating maintenance tasks need to be performed and helps streamline the repair process.
  • Work Order Management: Streamlines the work order process — creation, assignment, completion and recording. Assign specific tasks to individual technicians and restrict work order closure to admin roles.
  • Mobile Access: Enables asset management on the go with access via web browser, native mobile app and the desktop interface.
  • Reporting: Reporting tools help make data-driven decisions and glean insights from asset data. 
  • Property Management: Manage the acquisition, ownership, leasing, maintenance, and disposition of buildings. Receive reports on portfolio costs, space planning and operating cost. 
  • Space Management: Collect data on total cost of spaces owned and leased, and increase cost savings by lowering space requirements and property expenditures. Measure and track space utilization, improve quality assurance management and regulatory compliance, and manage reporting via graphical query capabilities. 
  • Operation and Maintenance: Reduces inventory carrying and facility maintenance cost, improves asset availability and limits asset downtime. Track and control maintenance expenses, automate bill generation, manage vendors and contract workers, oversee labor hours, and improve asset utilization. 
  • Project Management: Track and manage sustainability goals, leverage construction operations building information exchange (COBie), plan and execute capital projects and manage issues with RFIs and meeting minutes. Manage and track contracts and gain visibility into commission plans, proposal changes, directives and orders, architect’s supplemental instructions, and applications for payments. 
  • Energy Management: Analyze consumption per building, collect utility bills and usage data from various sources, allocate energy costs, and target areas to improve efficiency and reduce cost. Automates accuracy checks, meter readings and configurable data validation, and offers flexible invoice generation. 
  • Lease Management: Track space lease details, lease options, amendments, end dates, location changes and square foot data. Define lease payment schedules to automate the payment process. Stores property, space, operations and maintenance data on a single integrated system. 
  • Key and Access Control: Logs access location, cores, locks and keys, and ring tracking. Control the issue and return of keys and keep authorization of spaces in control. 
  • Computer Aided Design: Link floor plan drawings to associated facilities, export accurate locations and modify floor plans. Automatically generate graphical reports, customize drawing and layering standards and ensure areas are in compliance with FICM, IFMA and BOMA. 
  • SpaceSync: Export, import and review space data changes in Excel, maintaining standard and integrity of space data. Includes location, occupancy, grants and programs data, with the option to review, accept and reject all data changes. 
  • Geographic Information System: Access maps without learning GIS, add data without changing maps and geolocate jobs. 
  • AssetSync: Create, export, import and update asset data in Excel format and add assets to PM templates. 
  • Team Scheduler: Filter, retrieve and assign work, update job status and add notes on a graphical interface. Sort work by priority, location, status and assigned personal, block out leaves on a person's daily schedule, and color code priority work. 
  • Assessment and Need Analysis: Stores asset lifecycle and deficiency data for use in long-range strategic planning and budgeting. Select and prioritize needs based on property and portfolio, as well as track recurring and non-recurring asset renewal. 
  • Asset Rental: View assets available for reservations, schedule asset maintenance and associate cost with a job. 
  • Green and Sustainability: Track all requirements in an integrated system while working on projects, access reports and define green initiatives. 
  • Environmental Health and Safety: Manage hazardous material disbursements, including recovery, disposal and transfer of containerized material in or out of a building. 
  • Motor Pool: View available vehicles on a visual Gantt chart, schedule vehicle maintenance and tie jobs to their cost. 
  • Business Automation: Makes processes cost-efficient, streamlined, error-proof and transparent. Enter data faster, schedule reports and receive custom notifications and emails. 

READY

  • Service Request: Improve communication across the community and help customers find, submit and track requests. Prioritize, plan and schedule requests based on the detailed information received through request forms. Offers automated workflows along with customer and stakeholder access. 
  • Space: Use space data consolidated on a single integrated platform to optimize space utilization. Approve limited access to space data and floor plans, customize space surveys, and receive detailed progress reports. 

GO

  • Mobile Solutions: Improves communication, increases responsiveness and eliminates redundant data entry. Track work assignments, manage preventive maintenance tasks, automate inventory control processes and streamline field work completion. 
  • Asset Management: Update real-time data from the field using barcodes. Supports asset replacement part updates, location inspections, images, ratings and logging remedial actions. 
  • Work Management: Offers secure access to Wi-Fi and other networks using personal credentials, real-time creation of time entries, material usage recording, notes, status updates, documents and photos. 
  • Purchasing: Request parts, record in-store purchasing transactions and approvals offline. Purchase parts from vendors, get notified when requests are complete, and approve invoices and purchase orders from the field. 
  • Receive: Employees on the receiving dock can view orders by vendor, scan incoming packages, track received items, reject unsuitable orders with photos and use electronic signatures during transactions. 

Limitations

User feedback indicates the following limitations at the time of this review:

  •  When printing an invoice, the date changes to the date of printing. 
  •  Difficult and complex to import data. 
  •  Need to manage multiple systems, as it doesn’t integrate with them. 

Suite Support

In addition to the options below, AssetWorks offers extensive professional services for implementation, hosting, custom development, strategy and more.

mail_outlineEmail: [email protected].
phonePhone:(800) 659-9001 or (210) 301-1701.
schoolTraining: AssetWorks Academy incorporates all of the organization’s software solutions. It includes four days of in-person training and networking, hands-on classroom training, as well as discussions or brainstorming sessions with industry leaders and peers.
local_offerTickets: Not mentioned.
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