SAP EAM Reviews & Pricing

by SAP, Inc. | Founded 1972, Weinheim, Germany

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What is SAP EAM?

Industry Specialties: Serves all asset-intensive industries

SAP EAM supports the upkeep of facilities, machines, equipment, vehicles and anything in between via a fully-featured suite. It helps facility managers coordinate asset maintenance, monitor asset life cycles, maintain their facilities and run reports to make better decisions. Users can leverage it for asset information management, performance improvement, assessment templates, risk and criticality assessment, and more.

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User Sentiment

Based on 364 reviews:

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SAP EAM Pricing

Based on our most recent analysis, SAP EAM pricing starts at $5,000 (Annually).

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Starting From: $5,000
Pricing Model: Annually
Free Trial: No

Training Resources

SAP EAM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SAP EAM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SAP EAM Benefits and Insights

Why use SAP EAM?

Key differentiators & advantages of SAP EAM

Improve Operational Efficiency: Reduce costs, improve asset usage and manage capital expenditures throughout asset lifecycles. Technicians can work more efficiently, improving overall productivity.
Boost Asset Usage: Reduce asset downtime (especially unplanned downtime) and improve asset utilization through centralized monitoring and control. Enhance reliability, efficiency and performance while minimizing disruptions.
Improve ROI: Leverage IT investments and improve the ROI for every asset by boosting asset uptime and extending asset lifetime.
Minimize Failures: Schedule preventative maintenance to repair assets in a timely manner to avoid catastrophic failure. Stay on top of recurring maintenance tasks with alerts.
Make Sites Safer: Perform routine maintenance on assets, heavy machinery and equipment to secure them from damage and keep workers safe.
Maintain Security and Compliance: Sensor data, engineering insights and critical alerts can only be accessed by authorized users through the SAP Intelligence Network. Each asset element on the SAP cloud platform has a unique ID to authorize publication and subscription.
Share Interactive Data: Include photographs, multidimensional models, multidimensional logical bills of materials and videos for visual spare part management. Users can navigate and “hotspot” images during inspection.
Add Capabilities: Integrate with other SAP solutions like SAP Predictive Maintenance and Service, as well as SAP Asset Strategy and Performance Management. It also supports integration of master and operational data with business information systems.
Improve Planning: Run what-if simulations and find out which usage scenario suits best and compare results. Apply information from virtual sensors on the model to address potential issues before downtime occurs.

Industry Expertise

Serves a huge range of industries including chemicals, mill products, mining, oil and gas, utilities, banking, insurance, agribusiness, fashion, life sciences and more. It’s most ideal for large-scale companies.

SAP EAM Reviews

Average customer reviews & user sentiment summary for SAP EAM:

364 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SAP EAM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Functionality: SAP EAM provides a wide range of features that cover various aspects of asset management, such as maintenance planning, work order management, inventory control, and reporting. This comprehensiveness allows organizations to manage their assets effectively throughout their entire lifecycle.
Integration with Other SAP Modules: SAP EAM seamlessly integrates with other SAP modules, such as Finance, Controlling, and Materials Management. This integration eliminates data silos and provides a holistic view of asset-related information, enabling better decision-making.
Scalability and Flexibility: SAP EAM is a highly scalable and flexible solution that can adapt to the changing needs of organizations. It can be customized to meet specific industry requirements and can support both small and large enterprises.
Mobile Capabilities: SAP EAM offers mobile applications that allow technicians to access asset information, create work orders, and update maintenance records from their mobile devices. This improves efficiency and productivity in the field.
Analytics and Reporting: SAP EAM provides robust analytics and reporting tools that enable organizations to gain insights into asset performance, maintenance costs, and other key metrics. This information helps identify areas for improvement and optimize asset management strategies.

Cons

Complexity: SAP EAM is known for its intricate and multifaceted structure, often requiring extensive training and expertise to navigate effectively. This complexity can lead to a steep learning curve for new users and ongoing challenges for existing ones, particularly those without a strong technical background.
Cost: Implementing and maintaining SAP EAM can be a significant financial undertaking for organizations. The licensing fees, coupled with the costs of customization, integration, and ongoing support, can strain budgets, especially for smaller companies or those with limited resources.
Customization Challenges: While SAP EAM offers a high degree of customization, tailoring the system to specific organizational needs can be a complex and time-consuming process. This often necessitates the involvement of specialized consultants, further adding to the overall cost and implementation time.
Integration Issues: Integrating SAP EAM with other existing systems within an organization can pose challenges. Compatibility issues, data migration complexities, and the need for ongoing maintenance of interfaces can create hurdles and disrupt workflows.
User Interface: Some users find the SAP EAM user interface to be outdated and less intuitive compared to modern software solutions. Navigating through various modules and functionalities can feel cumbersome, impacting user experience and productivity.

Researcher's Summary:

SAP EAM has garnered a mixed bag of user reviews over the past year. Many users appreciate its comprehensive functionality, particularly for managing complex assets and maintenance processes in industries like oil and gas, utilities, and manufacturing. The software's ability to integrate with other SAP modules, such as finance and HR, is also seen as a major advantage, providing a holistic view of operations. However, some users find the interface clunky and outdated, leading to a steep learning curve for new users. The system's complexity can also make it challenging to configure and customize, often requiring specialized IT support.

Compared to competitors like IBM Maximo and Infor EAM, SAP EAM stands out with its robust analytics and reporting capabilities, enabling data-driven decision-making for maintenance strategies. Its mobile functionality also receives praise, allowing technicians to access work orders and asset information on the go. However, SAP EAM can be more expensive than some alternatives, especially for smaller organizations with simpler asset management needs. Additionally, users sometimes mention slower performance compared to cloud-based competitors.

Overall, SAP EAM appears best suited for large enterprises with complex asset management requirements and existing SAP infrastructure. Its comprehensive functionality, integration capabilities, and advanced analytics make it a powerful tool for optimizing maintenance operations and extending asset lifecycles. However, organizations seeking a more user-friendly and affordable solution may want to explore other options in the market.

Key Features

Analytics: Gain engineering insights using a variety of analysis tools including:

Model-Based Analysis: Provides historic usage and predicts asset health and remaining lifespan by simulating and generating time series data in advance. Helps replay an event and see calculation consequences, optimize a 3D visualization of a trade-off and more.
Vibration Analysis: Identify the unique vibration signature of an asset to serve as indicators of early signs of failure.
Structural Analysis: Physical sensors on a piece of equipment act as inputs for simulating the stresses and strains on a digital representation of the equipment, helping process and analyze their impact on the equipment.

Asset Information Management: Integrate technical information, asset history, maintenance strategies, financial data and real-word information in one platform using models, systems and templates.
Performance Improvement: Get suggestions and solutions about a piece of equipment. Create, review and submit improvement requests.
Mobile Access: Provides back-end flexibility for convenience to users through native apps for iPad, iPhone and Android.
Asset Management: Build a standards-based physical asset management foundation to manage equipment, facilities, vehicles and other assets.
Maintenance Management: Schedule, assign and record maintenance tasks to track maintenance for individual assets. Includes:

Maintenance strategies and packages.
Task lists and operations.
Maintenance plans and items.

Failure Modes and Effects Analysis: Use failure modes based on probability to prioritize the severity of an impact. Allows identification, evaluations and suggestions against potential failures.
Reliability Centered Maintenance: Improve maintenance strategies as an industry standard, with advanced checklists that enable users to create dynamic questionnaires.
Digital Twin: Offers a tailored and graphical representation of a physical object or asset that uses machine learning and visualization to monitor performance or a product lifecycle. Also supports new business models.

Limitations

User feedback at the time of this review indicates that some of the product limitations include:

Doesn’t offer a user-friendly interface.
Frequent performance issues.
Steep learning curve.

Suite Support

Email: Not specified. Expert chat available.

Phone: Schedule a live 30-minute call with an expert.

Training: The SAP learning and training framework is a broad network of learning resources for subscribers. Users can explore the knowledge base, take live classes and more.

Tickets: Report an incident on the My Support page of the website.