commercetools Reviews & Pricing

by commercetools | Founded 2006, München, Bayern

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Categories:

eCommerce Platforms
Catalog Management Software
Ecommerce Analytics Software Tools
Ecommerce CRM Software
Ecommerce Inventory Management Software
Ecommerce Order Management Software
Enterprise Ecommerce Platforms
Multi-channel Ecommerce Software
Shopping Cart Software
...

What is commercetools?

Industry Specialties: Serves all industries

commercetools is an omnichannel commerce platform designed for mid and large-sized businesses to sell products globally and personalize customer experiences (CX). It follows the MACH principle (Microservice-based, API-first, Cloud-native, Headless), allowing businesses to design decoupled frontends connected to the backend via flexible APIs.

Core components include a headless API, multi-branding, catalog management, shopping cart and distributed order management. It supports both B2B and B2C environments and offers machine learning to deliver personalized CX. The vendor also provides developer services to integrate with third-party apps.

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User Sentiment i

Based on 2 reviews:

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#80

commercetools is ranked #80 in the eCommerce Platforms product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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commercetools Pricing

Based on our most recent analysis, commercetools pricing starts at $40,000 (Annually, Quote-Based).

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Starting From: $40,000
Pricing Model: Annually, Quote-Based
Free Trial: Yes, Request for Free

Training Resources

commercetools is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for commercetools:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

commercetools Benefits and Insights

Why use commercetools?

Key differentiators & advantages of commercetools

Tailor To Fit Needs: Build a single, robust platform tailored to suit business needs by bringing together loosely coupled, independently deployable microservices and apps.
Lower Costs via Economies of Scale: Distribute platform updates and maintenance costs to every user through the multi-tenant architecture.
Maintain Flexibility: Independently customize and scale specific modules using the microservice-based, modular infrastructure.
Maximize Uptime: Ensure global coverage, minimum latency and optimized performance with a multi-cloud setup that includes GCP, AWS and Microsoft Azure. Offers CDNs and server locations across America, Europe and APAC.
Deliver Branded Experiences: Curate differentiated customer experiences across multiple channels. Supports storefront designing for personal websites, social networks, AR/VR devices, IoT, mobile devices and more.
Enhance Customer Experiences: Offer personalized recommendations, multiple payments and fulfillment options, shipment tracking information, and quick return and refund processes. Integrate with external chatbots and concierge services.
Centralize Management: Unify multiple brands in one flagship online store, integrate sales channels into a single omnichannel strategy and manage every aspect from a centralized dashboard.
Ensure a Secure Environment: Facilitate communications via HTTPS and secure them by TLS 1.2. Encrypt storage layer using WPA2 with AES-256-bit key.

Industry Expertise

Serves various businesses like automotive and transportation, fashion and lifestyle, food and grocery, retail and telecommunications, and enterprises looking to unify online and retail storefronts.

commercetools Reviews

Average customer reviews & user sentiment summary for commercetools:

2 reviews

100%

of users would recommend this product

commercetools has a 'excellent' User Satisfaction Rating of 100% when considering 2 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of commercetools reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Composable Architecture: Users appreciate the flexibility to pick and choose the specific commercetools features they need, without being locked into a rigid, pre-configured suite of tools.
API-First Approach: The robust API allows for seamless integration with existing systems and enables businesses to build custom storefronts and experiences.
Cloud-Native Platform: Users highlight the benefits of scalability and reliability, allowing them to handle traffic spikes and adapt to changing business needs.

Cons

Complex Setup: Some users have reported that getting started with commercetools can be a bit daunting due to its extensive features and API-first approach. This can lead to a steeper learning curve for those new to headless commerce platforms.
Technical Expertise Required: Commercetools is highly customizable, but this comes at the cost of requiring more technical expertise to implement and manage. Businesses without in-house development resources might find it challenging to leverage the platform's full potential.
Limited Out-of-the-Box Functionality: As a headless solution, commercetools focuses on providing backend infrastructure, leaving frontend development and integrations to the user. This means additional effort is needed to build a complete eCommerce experience, unlike some more traditional platforms that offer pre-built storefronts and features.

Researcher's Summary:

Recent user reviews suggest that commercetools is a powerful platform for businesses looking for a flexible and scalable solution. Users praise its API-first approach and microservice-based architecture, which allows for easy customization and integration with other systems. This makes it a good choice for businesses with complex needs or those looking to build a truly unique customer experience. For example, a business could use commercetools to create a personalized shopping experience for each customer, or to integrate their online store with their in-store point-of-sale system.

However, users also note that commercetools can be complex to set up and manage, requiring significant technical expertise. Its flexibility can be a double-edged sword, as it can lead to a steeper learning curve. Some users also point out that the platform has a limited number of out-of-the-box integrations, meaning businesses may need to develop custom integrations for some of their existing systems. Despite these drawbacks, many users find that the benefits of commercetools outweigh the challenges, particularly for businesses that need a highly customizable and scalable solution. Overall, commercetools is best suited for larger businesses with the technical resources to take advantage of its powerful features. Smaller businesses or those with limited technical expertise may find other platforms easier to use.

Key Features

Headless Commerce: Use GraphQl and pluggable APIs to connect and personalize sales, marketing and fulfillment experiences across every channel. Customize API behavior according to business needs through API patenting.
Catalog and Product Information Management (PIM):
- Product Attributes: Supports flexible data types, multiple attributes and languages, and quick imports through existing configurations.
- Cataloging: Add categories and custom fields to design unique catalogs. Create links between catalogs and manage multiple variants.
- Targeted Data: Compartmentalize products by country, language, channel and store.
- Product Relationship: Define complex relationships and map how different data sets interact with each other.
- Multimedia Library: Store, organize and distribute images, audios and videos across channels. Include granular content for specific product types and attributes.
- Filtering: Offers a search bar, multiple filters and sorting options for easy navigation.
- Pricing: Set up tiered pricing based on currency, country, channels and more. Supports unlimited, custom currencies and high precision pricing.
Shopping Cart: Create a seamless checkout experience and add multiple touchpoints for additional revenue.
- Rulesets: Get an overview of incoming orders and define how they interact with backend order management.
- Tax Handling: Automate tax calculation based on customers’ location.
- Subscriptions: Set up subscription-based purchases.
- Discounting: Define conditions and manage complex discount structures based on sales channels, customers, discount codes and more.
- Wishlist: Customers can create wishlists, save shopping carts and continue later.
- Cart Data: Track abandoned carts and develop marketing campaigns to revive lost sales.
Order Management:
- Order Tracking: Get a centralized view of every product, order and fulfillment center. Track and manage business-specific metrics with a few clicks.
- Customer Data: Store information like order history, behavior patterns and engagement history and create detailed customer profiles. Provide data visibility to relevant teams.
- Channel Management: Aggregate inventory, pricing and product data across every store, POS and online channel.
- Shipping: Connect to shipping carriers and offer flexible options like BOPIS, curbside pickups, dropshipping and more.
- Order Routing: Design smart workflows for routing orders to convenient fulfillment points.
Machine Learning: Automate daily tasks, enhance data quality and improve customer experience.
- Product Categorization: Specify rules to automatically assign products to appropriate categories based on attributes.
- Product Suggestions: Offer personalized recommendations according to individual customer profiles.
- Smart Search: Customers can use multiple filters, custom fields and image searches. Analyze search patterns and field value distributions to model database indexes.
- Data Enrichment: Detect duplicate entries and missing information, and receive smart suggestions for resolving issues.
- Add-Ons: Connect with third-party software for cross-selling and up-selling based on customer profiles.
B2B Commerce: Provide a B2C buying experience by combining microservices. Personalize experiences, maintain online and offline brand identity, and automate product data processing.
D2C Commerce: Create a flagship online store and add direct links to the website on multiple social networks.
Developer Tools: Provides SDKs, structured documentation, APIs and other unique tools for in-depth platform customization.
Integrations: Access the marketplace to add features like frontend designs, payment processors, accounting software, CRM and more.