Salesforce Commerce Cloud Reviews & Pricing
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What is Salesforce Commerce Cloud?
Industry Specialties: Serves all industries.
Salesforce Commerce Cloud is a comprehensive cloud-based eCommerce solution designed to streamline the way businesses engage with their customers across various channels. It's particularly well-suited for medium to large enterprises looking to enhance their online sales capabilities and provide a seamless shopping experience. One of the key benefits of using Salesforce Commerce Cloud is its ability to offer personalized customer experiences, thanks to its advanced AI and analytics features. This platform stands out for its robustness in managing inventory, orders, and customer data, making it a popular choice among businesses aiming to scale their online presence efficiently. When compared to similar products, users often highlight its seamless integration capabilities with other tools and the extensive support ecosystem as significant advantages. Pricing for Salesforce Commerce Cloud can vary widely based on the specific needs and scale of a business, typically following a subscription model that may include fees based on a percentage of sales transactions. This flexible pricing structure allows businesses to choose a plan that best fits their budget and growth expectations.
Salesforce Commerce Cloud Pricing
Based on our most recent analysis, Salesforce Commerce Cloud pricing starts at $1,000 (Annually).
- Price
- $$$$$
- Starting From
- $1,000
- Pricing Model
- Annually
- Free Trial
- Yes, Request for Free
Training Resources
Salesforce Commerce Cloud is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Salesforce Commerce Cloud:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Salesforce Commerce Cloud Benefits and Insights
Key differentiators & advantages of Salesforce Commerce Cloud
- Optimized Performance: Stay up-to-date with best practices in the industry with automated platform updates.
- Customize To Fit Needs: Connect with other Salesforce products to add multiple features, including marketing, sales, PWA studios, AI and more.
- Seamless Scaling: Automatically adjust domain capacity in the background to handle sudden spikes in traffic without any halt in operations.
- Unify Complex Processes: Create a single source of information by connecting marketing, sales, fulfillment and post-sale customer retention work cycles.
- Boost Customer Satisfaction: Curate customer experiences across every touchpoint with the headless platform. Offers flexible payment and fulfillment options. Quickly resolve issues by providing customer service reps with real-time data.
- Deliver Rich Content: Design storefronts with brand logos and multimedia content. Track customer interactions with the content to identify opportunities.
- Sell To a Global Audience: Supports more than 15 languages and connects with external translation management systems for localization.
- Achieve Faster ROI: Free up associates to sell and convert more leads by automating recurring tasks like data cleaning, payment processing, bookkeeping and more.
Industry Expertise
Synopsis of User Ratings and Reviews
Based on an aggregate of Salesforce Commerce Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Salesforce Commerce Cloud has garnered positive feedback for its user-friendly interface and comprehensive features that cater to businesses of all sizes. Users appreciate the platform's ability to streamline online store management, including product catalogs, orders, payments, and customer service. The platform's emphasis on security and compliance, coupled with its global support network, has instilled confidence in users regarding data protection and assistance. However, some users have noted that the platform's extensive features can lead to a steeper learning curve, particularly for those new to eCommerce platforms or with limited technical expertise.
Compared to similar products, Salesforce Commerce Cloud stands out due to its seamless integration with other Salesforce products, such as Sales Cloud and Service Cloud. This integration empowers businesses to create a unified view of their customers and deliver personalized experiences across various touchpoints. Additionally, the platform's scalability and flexibility make it suitable for businesses with evolving needs and growth aspirations. The robust order management system within Salesforce Commerce Cloud has been lauded for its efficiency in handling complex order fulfillment processes, including inventory management, shipping, and returns. This feature is particularly beneficial for businesses with high order volumes or intricate supply chains.
Salesforce Commerce Cloud is an ideal choice for businesses seeking a comprehensive and scalable eCommerce solution that integrates seamlessly with other Salesforce products. Its user-friendly interface, extensive features, and robust order management capabilities make it well-suited for businesses of all sizes, particularly those with ambitious growth plans or complex operational requirements. While the platform may present a learning curve for some, its benefits and potential for enhancing online sales performance make it a valuable investment for businesses looking to establish a strong online presence and deliver exceptional customer experiences.
Key Features
- Customer Experience:
- Cart Tracking: Reduce abandoned carts with a seamless checkout cycle and track abandoned ones to recover lost sales.
- Mobile Centric: Optimize every website and touchpoint for mobile devices with responsive designs, data-driven UX and one-touch payments.
- Social Media Extensions: Increase product visibility by advertising products on popular social media channels and online communities.
- Payment Processing: Connect with Stripe to add a native payment processor. Provide customers with flexible payment options without redirecting them to external websites.
- Commerce Cloud Endless Aisle: Store associates can use a customizable mobile app to access available inventory across channels. Provide various product options to customers, including online-only items, to prevent losing sales due to out-of-stock products.
- Marketing and Merchandising:
- Page Builder: Create branded websites and landing pages without any coding.
- Campaigns: Design and launch campaigns, promotions and A/B tests based on customers’ location, purchase history and channel.
- Centralized View: Unify products, pricing and catalog across all sales channels, languages and currencies.
- SEO Tools: Boost organic traffic and improve page ranking by customizing metadata and other SEO metrics.
- Search Bar: Customers can quickly navigate through product catalogs with search bars and unique filters.
- Digital Commerce: Create targeted content, promotions and product bundles categorized by language, country, state, region and city.
- Artificial Intelligence: Get actionable insights to personalize customer experiences.
- Offer product suggestions based on customers’ purchase history, navigation route, clicks and other metrics.
- Use the predictive sort feature to personalize category pages and search results for every shopper.
- Provide type-ahead suggestions in real time to help customers navigate the catalog.
- Offers an AI-powered cart analysis dashboard to interpret purchase behavior and optimize product bundles, pricing and deals.
- B2B Commerce: Design portals for clients and sellers, create partner websites, embed self-guided manuals and streamline B2B selling with self-service online buying. Offers fast reorders, account hierarchies, contract pricing, custom catalogs, account-based pricing, split shipments and more.
- Order Management: Manage omnichannel orders, fulfillment processes and post-purchase journeys.
- Create visual workflows to plan and automate distributed order management with drag-and-drop tools.
- Offer various flexible fulfillment options, including BOPIS, curbside pickup, no contact delivery and more.
- Connect pre-built apps for payment processing, tax calculation and CRM. Provide a unified view of each customer’s journey to customer service reps.
- Manage dual storefronts for B2B and B2C customers. Facilitate quick checkouts with automated invoices and post-sale services for B2B customers.
- Use chatbots to initiate refunds, returns and cancellations.
- Brands can use drag-and-drop columns to organize omnichannel order lifecycles.
- Use dynamic charts to track each line of business in real time and prioritize urgent orders.
- Content Management: Create, manage and syndicate multimedia content on popular sales channels.
- Allow access to content creators, create tasks and manage approvals for rich collaborations.
- Use content templates and visualizations to create blogs, newsletters, articles, social media posts, emails and more.
- Update content on multiple platforms with a few clicks and track its performance.
- Use the headless API to share content across every customer touchpoint, including VR, AR, IoT, mobile apps and more.
Limitations
- Implementation is time-consuming.
- The platform has a steep learning curve.
- Comparatively costlier than its competitors.
- The B2B selling module lacks regular updates.