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#8

DiCentral is ranked #8 in the EDI Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

DiCentral Pricing

Based on our most recent analysis, DiCentral pricing starts at $30 (Monthly).

Price
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Starting From
$30
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

DiCentral is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for DiCentral:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

DiCentral Benefits and Insights

Why use DiCentral?

Key differentiators & advantages of DiCentral

  • Accessible: Available either on-premise or on the cloud, with only a web browser to access, it is highly usable for customers in various locations and industries. 
  • Relatively Inexpensive: Starting at $30 a month, it is a fairly inexpensive introduction to EDI software. 
  • High Integration Capability: It can integrate with many different vendors, including SAP, NetSuite, Acumatica, Oracle, Microsoft, QuickBooks and Sage. 
  • Real-Time Visibility: Supply chain visibility is available through real-time insights that are relayed across customized dashboards. The tool can assist in determining which products are currently available in distribution centers or warehouses, also forecasting when to reorder certain materials. 
  • Connectivity: Easily connect with trading partners with prebuilt kits to develop connections between their systems and that of their partners. 

Industry Expertise

The product is a suitable solution for companies in a wide variety of industries. However, it does have special features for companies in the retail, manufacturing, CPG, 3PL, distribution, automotive and healthcare sectors. For example, it contains the ability for CPG or manufacturing companies to easily meet CPG EDI requirements and rules.

DiCentral Reviews

Average customer reviews & user sentiment summary for DiCentral:

User satisfaction level icon: great

635 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of DiCentral reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: The system provides ease of use, making the process of invoicing and order tracking a breeze, as noted by about 79% of users.
  • Support: Approximately 67% of users who reviewed support talked about the 24X7 availability and timely response of their customer support.
  • Navigation: About 80% of users who mention navigation found the platform effortless to navigate and leverage robust navigation features.
  • Connection/Communication: The system facilitates smooth communication between entities, arranging seamless connections between trading partners, as mentioned by 56% of users who reviewed communication/connection.
  • Installation: About 67% of users who spoke about installation mentioned the application’s seamless onboarding and implementation.

Cons

  • Cost: Nearly 100% of users who mentioned cost noted that Dicentral is overpriced for its features, with the costs being unadjusted throughout the year.
  • Functionality: The platform lacks advanced features, with compatibility issues with certain browsers and operating systems, according to approximately 64% of respondents reporting on its functionality.
  • Performance: The app experiences occasional performance and connectivity issues, based on 53% of reviewers mentioning performance.

Researcher's Summary:

Users found DiCentral easy to use and navigate, but its interface confusing and antiquated. It offers a centralized location to handle invoices, track orders and search, filter and consolidate information with integrations. While tech support was knowledgeable and responsive, some users reported having difficulties understanding them. Users reported robust analytics functionality, with predesigned documentation and reports. Several users reported compatibility issues on MAC and several browsers such as Chrome and Firefox. Common performance issues include access prohibition, response delays and late reception of messages. Users also reported flexibility for various requirements. Overall, it is an intuitive system to build secure connections with certain functional limitations.

Key Features

  • EDI Outsourcing: Meet the EDI requirements of customers while also retaining the ability to scale fulfillment operations. It enables integration with different ERP, WMS and MRP solutions through prebuilt adapters that alleviate the need to work with a third-party integration company. It can integrate with solutions from SAP, NetSuite, Sage, Oracle and Microsoft Dynamics, among others. 
  • Dropship Management: Exchange order and inventory data with trading partners. It enables the generation of shipping labels, the automation of inventory feed requests, compliance with buyer dropship guidelines and the obtainment of alerts when pending rule violations occur. 
  • Analytics and Rules Management: Enables users to develop rules for all trading partner specifications. It also reviews and quarantines transactions before they become chargebacks. Observe KPI trends to take advantage of actionable insights using real-time data while leveraging a customizable dashboard. 
  • 3PL and Carrier Support: Enables 3PLs and manufacturers that are in a partnership with a 3PL to scale operations up or down. It contains enablement and fulfillment solutions that are furthered by the opportunity for users to partner or connect with a global community of clients. 
  • Supply Chain Management: Leverage distribution management, point-of-sale data analysis, warehouse management, order management and inventory management capabilities. Integrate with accounting systems to streamline order processing. It also supports bulk and single-SKU fulfillment, contains a forecasting module that can suggest reorder quantities and can compare product activity to unit costs. 
  • Financial Integration: It connects customers, suppliers and partners to optimize transactions and ensure compliance with legal and financial regulations. It eliminates manual tasks such as invoice entry and centralizes cash management. It also contains a matching function that verifies payments for products ordered and received. 
  • EDI Translation and Mapping: The EDI translation tool uses VANs to indirectly connect with partners. Create direct connections through either secure FTP or AS2. It contains a library of prebuilt kits to ease the process of connecting with partners. The mapping tool lets users transfer, translate and validate data across systems. 

Suite Support

The company offers 24/7 global support via phone and email. The company prides itself on its quick response to customer inquiries and provides online tools for customers to learn more about the system. An online submission form is also available for submitting support requests.

mail_outlineEmail: Customers can email support at [email protected] for assistance.
phonePhone: Phone support is available at 1-281-480-1121, ext. 3. DiCentral’s global support team is available to help 24/7.
schoolTraining: A variety of online learning tools are available to help customers sharpen their knowledge of the program. This includes webinars, white papers and case studies.
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