SPS Commerce Fulfillment Reviews & Pricing

by SPS Commerce, Inc | Founded 1987, Minneapolis, MN

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EDI Software
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What is SPS Commerce Fulfillment?

Industry Specialties: Serves all industries

SPS Commerce is a cloud-based solution that helps streamline and simplify document and data transfer between various supply chain stakeholders. It automates communication between suppliers, retailers, distributors and marketplaces to enhance order processing, inventory management and shipping.

It lets users define communication and data transfer workflows that lead to faster order fulfillment, improved data accuracy and real-time order visibility. Additionally, it provides insights to help businesses optimize inventory levels and drive sales growth.

Consolidating data and automating workflows can give businesses a strategic advantage. It saves time, frees up resources, improves operational efficiency and helps deliver a superior customer experience, providing a competitive edge in today's dynamic market.

Pros

Ease of Use
Efficient Support
Extensive Integration Network
Useful Training Resources
Streamlined Processes

Cons

Higher Costs
Implementation and Setup Difficulties
Billing and Contract Issues

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 897 reviews:

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#19

SPS Commerce Fulfillment is ranked #19 in the EDI Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SPS Commerce Fulfillment Pricing

Based on our most recent analysis, SPS Commerce Fulfillment pricing starts at $99 (Monthly).

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Starting From: $99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

SPS Commerce Fulfillment is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SPS Commerce Fulfillment:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SPS Commerce Fulfillment Benefits and Insights

Why use SPS Commerce Fulfillment?

Key differentiators & advantages of SPS Commerce Fulfillment

Streamline Workflows: Consolidate invoices, shipping notices and orders into a single, searchable platform. Easily access repositories and retrieve relevant information for smoother workflow execution.
Minimize Errors: Reduce manual data entry with the auto-fill functionality. Define automation to minimize keying errors. Ensure automatic information mapping to correct fields, further enhancing data accuracy.
Gain Real-Time Visibility: Track real-time order and inventory status from any device and location. Get instant updates on order progress within the customer queue, clearly indicating confirmation or completion.
Improve Partner Connectivity: Connect to a network of more than 80,000 trading partners to add unique functionalities with third-party integrations. Connect with ERP, eCommerce platforms, accounting modules, payment processors, order management platforms and more.
Optimize Inventory Management: Avoid stockouts, minimize carrying costs and forecast sales patterns with a built-in inventory management module. Get real-time insights into stock levels and sales trends to make informed inventory decisions.
Enhance Customer Satisfaction: Streamline order processing, ensure data accuracy and track orders in real time to achieve faster fulfillment and improved delivery times. This translates to happier customers and a stronger brand reputation.

Industry Expertise

SPS Commerce is beneficial to companies in multiple industries that need assistance with transferring electronic data between different organizations. It’s a web-based solution suitable for businesses of all sizes.

SPS Commerce Fulfillment Reviews

Average customer reviews & user sentiment summary for SPS Commerce Fulfillment:

897 reviews

85%

of users would recommend this product

SPS Commerce Fulfillment has a 'great' User Satisfaction Rating of 85% when considering 897 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SPS Commerce Fulfillment reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: The platform interface is intuitive and easy to understand, streamlining daily operations like order, shipping and invoice management.
Efficient Support: Users appreciate the vendor’s customer service, noting quick response times and helpful support staff. The support chat feature resolves queries quickly and efficiently.
Extensive Integration Network: The system provides secure third-party connections with popular solutions like NetSuite, QuickBooks, SAP Commerce, Shopify, Sage 500 and Acumatica.
Useful Training Resources: The availability of self-help videos, guides and training modules helps users navigate the platform and resolve issues independently.
Streamlined Processes: SPS Commerce can significantly reduce manual work and transactional errors by automating important communication and data exchange workflows.

Cons

Cost: The platform is costlier than its competitors. Users have reported unexpected pricing fluctuations and inflexible contracts, leading to additional charges for unused services.
Implementation and Setup Difficulties: The platform implementation is highly technical and can take time. Some users have reported poor communication and delays from the implementation team.
Billing and Contract Issues: Discrepancies between the billing and sales teams can cause confusion and difficulties in resolving billing issues. Users have experienced challenges in canceling or adjusting services.

Researcher's Summary:

SPS Commerce offers a cloud-based solution designed to streamline data exchange and communication across your supply chain. By automating tasks and centralizing documents, the platform aims to improve operational efficiency and reduce errors. Key features include order and task management, automated form filling and EDI compliance monitoring.

This solution is suitable for businesses of all sizes but holds particular value for those struggling with manual data entry, inventory management, limited IT resources or complex EDI integrations.

SPS Commerce boasts a user-friendly interface and extensive integrations with popular business solutions like NetSuite, QuickBooks and Shopify. Additionally, the platform offers a library of training materials and helpful customer support.

While user reviews highlight the platform’s ease of use, efficient support team and robust integration network, they also mention some drawbacks. These include costlier pricing compared to competitors, potential challenges during implementation, and difficulties with billing and contracts.

Overall, SPS Commerce is a strong solution for businesses seeking to automate workflows and gain real-time visibility into their supply chain. However, careful consideration of potential drawbacks, particularly cost, is recommended.

Key Features

Order Alerts: Get automatic alerts upon receiving orders from retailers, distributors or marketplaces. Define automation to review, process and fulfill orders from a centralized dashboard.
Task Management: Maintain visibility and control over order fulfillment tasks with a dynamic workflow checklist that ensures adherence to correct protocols. The system automatically highlights the next action after task completion, improving order turnaround times.
Plain Language EDI: Unlike traditional EDI systems that rely on cryptic codes, SPS Commerce utilizes a user-friendly interface and guided navigation to help design workflows and protocols. This empowers users of all technical backgrounds to maximize the platform’s capabilities.
Auto-Fill Forms: Reduce manual data entry and streamline document creation. The advanced search bar includes an auto-fill feature that populates relevant data into forms like Advanced Shipping Notices (ASNs), purchase orders and invoices.
Compliance Monitoring: The live workflow feature displays real-time updates on each retailer’s EDI requirements. Get immediate visibility into partner specifications to verify order compliance and prevent potential issues that could lead to chargebacks.

Approach to Common Challenges

Centralized Processes: Eliminate time-consuming manual data entry and error-prone spreadsheets. Automate order processing, invoice management, ASN creation and inventory tracking to focus on higher-value activities. Manage every workflow easily from a centralized dashboard.
Ensuring Data Accuracy and Consistency: Reduce errors with automated data mapping and validation. Ensure seamless data exchange with your trading partners, eliminating the risk of inconsistencies and miscommunication.
Maintaining Retailer Compliance: Stay up-to-date with evolving retailer EDI requirements. Get real-time visibility into partner specifications, allowing you to fulfill orders accurately and avoid costly chargebacks.
Managing Complex Integrations: Access pre-built integrations with over 80,000 partners, enabling quick and effortless onboarding of new tools and features.

Cost of Ownership

Frequently asked questions regarding SPS Commerce’s pricing include:

Q. How is SPS Commerce priced?

A. SPS Commerce offers a custom quote system. To ensure a solution tailored to your specific needs, pricing details are not publicly available. However, you can request a free quote by contacting SPS Commerce.

Q. What factors influence SPS Commerce cost?

A. Several factors contribute to your final quote:

Number of Endpoints: The number of connections you require to retailers, distributors and marketplaces.
Trading Partner Volume: The number of trading partners you interact with.
Data Volume: The amount of data you exchange electronically.
Desired Features: The specific features you choose within SPS Commerce.
External Integrations: Integrations with third-party apps outside the SPS Commerce network may incur additional costs based on the vendor's pricing structure.

Q. Are there any additional costs besides the core SPS Commerce platform?

A. Yes, you may incur additional costs for third-party integrations beyond the SPS Commerce network. These costs depend on vendors and their pricing policies.

Limitations

At the time of this review, these are the limitations according to user feedback:

Comparatively costlier than competitors.
The vendor offers rigid contracts that may lead to billing issues.
Platform implementation is time-consuming.

Demo Resources

EDI 101: A buyer’s guide on how to use EDI and choose the best solution for specific business needs. It also provides common EDI document templates.
Resource Center: Free access to whitepapers, case studies and user guides. The vendor also hosts events and tradeshows to help users with business networking.
Training Center: An on-demand learning experience with an expanding library of training videos and guides available at a cost. It helps users with onboarding, implementation and platform usability and maintenance.

FAQs

Frequently asked questions regarding SPS Commerce include:

Q. What does SPS stand for?

A. SPS originally stood for St. Paul Software, reflecting the company's founding location in St. Paul, Minnesota.

Q. Who is the current CEO of SPS Commerce?

A. SPS Commerce is led by Chad Collins, who has over 20 years of experience in supply chain technology. Throughout his career, Mr. Collins has built market-leading businesses and spearheaded innovative solutions that empower customer success in the supply chain realm.

Q. Is SPS Commerce right for my business?

A. SPS Commerce caters to businesses of all sizes. It's particularly well-suited for companies facing challenges like:

Manual data entry and errors: Automating order processing and data exchange reduces errors and frees up employee time.
Inventory management difficulties: Real-time data insights help optimize inventory levels and avoid stockouts.
Limited IT resources: SPS Commerce offers user-friendly tools with reliable connections and excellent support.
Complex EDI integrations: Pre-built connections with over 80,000 trading partners simplify onboarding and data exchange.

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