Care360 EHR Reviews & Pricing

by Quest Diagnostics Incorporated | Founded 1991, New Jersey

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Overview Pricing Benefits Reviews Features

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What is Care360 EHR?

Industry Specialties: Cardiology, Chiropractic, Dermatology, Endocrinology, Family Medicine, Gastroenterology, General Surgery, Internal Medicine, Nephrology, Neurology, OB/GYN, Ophthalmology, Orthopedics, Pain Management, Pediatrics, Plastic Surgery, Podiatry, Psychiatry, Pul

Care360 EHR, now known has Quanum EHR, is a comprehensive set of medical EHR software systems made to compete with the best practice tool sets in the industry. As a versatile web-based solution that can support a small, independent doctor’s office or a larger multi-specialty physician practice, this cloud-based software can accommodate many types of improvements in handling digital files and patient care and health data.

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User Sentiment

Based on 39 reviews:

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Care360 EHR Pricing

Based on our most recent analysis, Care360 EHR pricing starts at $700 (Per User, Annually).

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Starting From: $700
Pricing Model: Per User, Annually
Free Trial: Yes, Request for Free

Training Resources

Care360 EHR is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Care360 EHR:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Care360 EHR Benefits and Insights

Why use Care360 EHR?

Key differentiators & advantages of Care360 EHR

Part of the functionality of Care360 EHR addresses the electronic health record itself – modules in the EHR software system help doctors to enter important health information. Other parts of the system help with ordering tests and procedures. Care360 EHR also includes an e-prescribing system, a modern innovation that brings more accuracy and convenience to the task of writing prescriptions for patients.

The Care360 EHR system also helps practices to comply with industry standards. For example, the EHR software is made to accommodate the mandates made by the federal government in implementing meaningful use stages one and two; part of the goal of using EMR involves identifying health trends, and harnessing the power of big data to learn more about how a practice serves a community.

Another part of Care360 EHR design is aimed at improving revenue cycle management and providing technology solutions through a digital medical billing service tool set. Handling a revenue cycle is an enormous task for the average physician practice – part of this has to do with the “triage” that claims are subject to, and the back and forth that happens in the process of resolving claims. Medical billing service features in this EHR software product allow a provider office to more firmly control projected revenue, and to save time and money in the claims handling process.

Industry Expertise

Quest Diagnostics has been helping healthcare professionals and facilities manage and improve patient health for over 25 years, providing data diagnostics and patient services in approximately 2,000 patient locations across the US. With additional operations in India, Ireland and Mexico, products and services are used by customers in over 130 different countries.

Care360 EHR Reviews

Average customer reviews & user sentiment summary for Care360 EHR:

39 reviews

70%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Care360 EHR reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Patient Scheduling: Care360 EHR offers tools to efficiently manage appointments, reducing scheduling conflicts and wait times. This includes features like automated reminders and online booking options.
Enhanced Clinical Documentation: The platform provides customizable templates and intuitive interfaces for clinical documentation, promoting accuracy and completeness of patient records. This can lead to better continuity of care and informed decision-making.
Improved Billing and Claims Management: Care360 EHR facilitates accurate coding and streamlined claims submissions, potentially reducing billing errors and claim denials. This can improve revenue cycle management for healthcare providers.

Cons

Usability Challenges: The user interface can feel outdated and clunky, leading to a steeper learning curve for new users. Navigation can be cumbersome, and finding specific functions or patient data may require multiple clicks and menu explorations.
Customization Limitations: Care360 EHR may have limited options for tailoring the system to individual practice workflows or specialties. Practices with unique needs may find it difficult to configure the system to match their preferred processes, potentially hindering efficiency.
Integration Issues: Integrating Care360 EHR with other healthcare systems or software can pose challenges. This can lead to data silos and hinder seamless information exchange between different platforms, potentially impacting care coordination and efficiency.
Customer Support Concerns: Some users have reported difficulties reaching customer support or experiencing long wait times for assistance. Prompt and effective technical support is crucial for addressing issues and minimizing disruptions to clinical workflows.

Researcher's Summary:

Care360 EHR has in the past received high marks for its user-friendliness and comprehensive features, once making it a popular choice among healthcare organizations. Users appreciate the intuitive interface and the wide range of functionalities, such as patient record management, billing, and scheduling, which streamline workflows and improve efficiency. The e-prescribing system is a standout feature, lauded for its accuracy and convenience. Additionally, Care360 EHR's compliance with industry standards, including meaningful use stages one and two, ensures that healthcare providers meet regulatory requirements. However, some users have expressed concerns about the cost of the system and occasional slow performance. Despite these drawbacks, the overall sentiment towards Care360 EHR is positive, with users praising its ease of use, robust features, and excellent support from the Quest Diagnostics team.

Care360 EHR is best suited for healthcare organizations seeking a comprehensive and user-friendly EHR system. Its ability to handle a wide range of tasks makes it ideal for organizations of all sizes, from small independent practices to large multi-specialty groups. The system's scalability and flexibility allow it to adapt to the evolving needs of healthcare providers, ensuring that they have the tools they need to deliver high-quality patient care.

Key Features

E-Prescribing: In addition to managing patient eligibility, coverage and copay information, your physicians are able to chart, order and renew prescriptions 24/7 from any location.
Patient Portal: With MyQuest, patients and providers can connect with one another and handle a variety of tasks electronically. Physicians can send and receive messages, keep patient-visit notes, create an electronic record of communications with patients, and more. Patients, on the other hand, can use the portal for things like tracking their health, viewing lab results, sharing medical information with doctors, etc.
Data Diagnostics: Physicians can access patient-specific analytics in real time during the point of care. Data diagnostics deliver insights to your physicians when and where they need them, while expanding available data sources with a large set of clinical, claims quality and lab data to be used for decision support.
Electronic Prior Authorization (ePA): By integrating directly with the EHR, ePA helps your healthcare professionals to easily obtain automated prior authorizations at the point of care.
Electronic Lab Management: Quest Lab Stewardship helps optimize your lab test decisions by producing better outcomes and lowering costs — redundant, unnecessary, and omitted tests can be avoided.

Limitations

Some of the product limitations include:

Doesn’t support integration with labs other than Quest Diagnostics
Users cannot build customized templates
Doesn’t provide a robust billing system
Users aren’t allowed to rename or edit the name of a document
Doesn’t let users upload patient notes for multiple doctor's visits

Suite Support

Email: Customers can email about any questions or concerns as well as request help with debugging, troubleshooting and more.

Phone: A variety of phone support numbers are available on Quest Diagnostics’ website.

Training: Care360 offers optional training, from implementation help to getting users up to speed with the interface. Training courses are available either in-person or electronically.

Tickets: Healthcare professionals, patients, hospital systems and more can submit contact requests online, based on the nature of their concern.

Cost of Ownership

License/Subscription Cost	User-based monthly prescription — per user, per month
Maintenance Cost	Cost is included with the subscription fee Customer support services are provided on an urgent basis, with a dedicated phone line and online forms Provides network security, 24/7 technical support, integrated support services and mobile networking
Installation/Implementation Cost	Cost is not included with the subscription fee Implementation services are provided via a team of experts
Customization Cost	Customization cost will vary depending on the number of users and specific functionalities that are added
Data Migration Cost/Change Management/Upfront Switching Cost	Cost is not included with the subscription fee Online and onsite training courses are provided — cost will vary depending on which courses are chosen
Recurring/Renewal Costs	Recurring costs are equivalent to the monthly subscription fee based on the number of users, add-on features and any training services