healow Reviews & Pricing

by eClinical Works | Founded 1999, Westborough, MA

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Overview Pricing Benefits Reviews Features

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What is healow?

Industry Specialties: Medical

Healow is an online healthcare application from eClinicalWorks. It performs a multitude of functions for patients like scheduling visits, organizing prescriptions, monitoring health charts, telehealth services and more. It administers accounts to help users manage healthcare for their families and close relatives. It is accessible on web browsers and mobile apps

Healthcare specialties have access to trend analysis, structured data capture and customized documentation. It helps clinics monitor vital signs and patient activity in real time by syncing home monitoring devices with their EHR system.

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User Sentiment

Based on 418 reviews:

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Product Screenshots and Videos

healow Pricing

Based on our most recent analysis, healow pricing starts at $449 (Monthly).

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Starting From: $449
Pricing Model: Monthly
Free Trial: No

Training Resources

healow is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for healow:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

healow Benefits and Insights

Why use healow?

Key differentiators & advantages of healow

Built for the Patient: Get access to its first-party telemedicine solution, patient scheduling, medical charting, medication management and family healthcare administration.
Fully Mobile: Access important medical information, schedule appointments or monitor charts from anywhere using the mobile app.
Saves Time: Save time by eliminating unnecessary lengthy phone calls and enabling instant scheduling. Patients won’t have to call to obtain access to lab results or medical records.
Empowers Users: Get a complete, patient-accessible medical record, including lab results, medications, pre-existing conditions and doctor notes. Grant users access to medical history and charting information.

Industry Expertise

eClinicalWorks is a veteran of the digital medical industry. In business since 1999, the company has served numerous customers across the healthcare industry.

healow Reviews

Average customer reviews & user sentiment summary for healow:

418 reviews

69%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of healow reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: The system simplifies patient scheduling, reviewing documents and imaging. It displays all provider schedules, offers flexibility to add patients wherever required and can be customized according to needs, as noted by 83% of the users who mentioned the product’s functionality.
Notes: Nearly 77% of reviewers who talked about notes said that the system offers the capability to log telephone conversations among employees or make notes under a patient’s account to keep everything organized.
Templates: The system creates templates easily and allows copying and sending previous clinical notes, said approximately 75% of the users who talked about templates.

Cons

UI: The system’s UI is clunky, non-intuitive, confusing and takes many clicks to accomplish a single task, noted nearly 85% of reviewers who talked about UI.
Learning Curve: Nearly 78% of the users who mentioned a learning-curve said that the product is difficult to get acquainted with and requires a steep learning curve to get a hang of its full capabilities.
Updates, Integrations, Features: Implementing new features, third-party integrations and upgrades is difficult and consumes a lot of time, noted approximately 81% of reviewers who mentioned implementation.
Support: Nearly 87% of the users who mentioned support said that the system offers sluggish technical support, with complaints consuming a lot of time to get resolved.

Researcher's Summary:

Healow offers robust tools to schedule patients easily and review labs and documents. It streamlines patient records along with space to log phone conversations and notes and monitors all patient-related updates. It can easily create patient record templates and previous clinical notes can be copied and forwarded. However, the system offers a clunky and confusing interface that requires many clicks to accomplish tasks. Customer support is sluggish and new features, upgrades and third-party integrations with other modules are difficult to implement.

Key Features

Automated Reminders: Send automatic reminders for when an appointment is approaching, and view past appointments.
Medicine Management: Provide users an option to log all of their prescriptions and refills. Let prescribers update lists and transfer prescription information to pharmacies.
Mobile Apps: Download several apps for varying needs, from parent-child health tracking to general lifestyle and health management.
- Lifestyle and Health Management: Access health records, track health goals and metrics and communicate with healthcare professionals from anywhere.
- healow Mom: Give mothers-to-be the tools needed to maintain a healthy pregnancy and prepare for birth. Users can access information on what to expect during pregnancy, track vitals and contractions and prepare birth announcements.
- healow Kids: Provide parents with tools for managing childrens’ health. Monitor feeding and growth for infants, access information for toothbrushing and potty training and see when specific immunizations are needed.
Trackers: Track user health metrics and easily transfer that information to healthcare providers.
Interactive Alerts: Act on alerts and engage with healthcare providers directly from the mobile application.
Manage Multiple Accounts: Grant user’s permissions to manage healthcare records for their children, spouses and aging parents.
Online Booking: Let users take control of schedules by spending less time on the phone.
Patient Notes: Take notes on experiences with healthcare providers and forward them to doctors and clinicians.
Telehealth: Patients and physicians can access telemedicine features using web or mobile applications.
- Video Calls: Hold secure, HIPAA-compliant video appointments with patients. Patients can access appointments through web browsers via email or SMS text links without downloading anything or through a mobile app.
- On-Demand Visits: Initiate unscheduled visits with patients when needed. Provide on-demand health care without sharing a personal phone number.
- Pre-Appointment Documents: Send customized pre-visit questionnaires and paperwork to patients. Receive documentation prior to the date and time of the visit, so appointments are centered on patient needs.
- Screening: Use screening tools to check patients for illnesses such as depression or respiratory complications. Review the social determinants of health in relation to individual patient screenings.
- Screen Share: Show patients lab results, educational material and other documents during visits. Review materials together as if in person.
- Analytics: View and track data relating to telehealth appointments, including quantity, type and duration of calls as well as patient demographics.

Limitations

Per user feedback, some of the product limitations at the time of this review include:

Graphics are dated.
Customer support is not proactive.
Cost is at the higher end.

Suite Support

Email: [email protected].

Phone: Available for free by calling (508) 475-0450.

Training: There are no formal training options available.

Tickets: Users can submit a support ticket detailing contact information, whether the support request is for the mobile or web application and what the support request is about.