MEDENT Reviews & Pricing

by MEDENT | Founded 1968, Auburn, NY

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What is MEDENT?

Industry Specialties: Healthcare

MEDENT is a medical record solution designed to assist in practice management and patient engagement. It is part of the Carequality network. Carequality promotes nationwide interoperability and allows medical professionals and staff to connect and share information with healthcare organizations in other networks.

Deployment is available in the cloud or through on-site servers. It is equipped to demonstrate meaningful use and has ONC-ATCB certification.

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User Sentiment i

Based on 33 reviews:

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#83

MEDENT is ranked #83 in the EHR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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MEDENT Pricing

Based on our most recent analysis, MEDENT pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Quote-Based
Free Trial: No

Training Resources

MEDENT is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MEDENT:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MEDENT Benefits and Insights

Why use MEDENT?

Key differentiators & advantages of MEDENT

Improve Efficiency and Streamline Workflows: Access to medical records, DM/HM information and practice management tools, such as billing and reporting, increases efficiency by providing practices with an all-in-one healthcare solution that automates processes. Improve workflows with material and customization designed to mimic the way individual specialties operate. Using voice-to-text documenting allows physicians to accurately capture patient visits while maintaining engagement.
Meaningful Use Compliance: ONC-ATCB certified software means one less step towards demonstrating meaningful use under the Interoperability Program. It is recognized as a system capable of demonstrating meaningful use and assists medical professionals in doing so.
Lower Costs: Lower administrative costs with billing automation and online functionality. Put power in the hands of patients through online scheduling and pre-appointment paperwork; automate billing processes to further limit administrative needs.
Simplify Communication: Message patients and deliver documentation digitally, hold virtual visits and exchange health information with other organizations directly within the platform. Reduce time spent on the phone to focus on patient care.

Industry Expertise

It serves healthcare organizations of any specialty and size. It is ONC-ATCB certified and MACRA/MIPS compliant to promote interoperability and empower any healthcare organization to demonstrate meaningful use.

MEDENT Reviews

Average customer reviews & user sentiment summary for MEDENT:

33 reviews

80%

of users would recommend this product

MEDENT has a 'great' User Satisfaction Rating of 80% when considering 33 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of MEDENT reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Appointment Scheduling: MEDENT offers a user-friendly interface for scheduling appointments, allowing for efficient management of patient visits and reducing administrative burden.
Comprehensive Patient Records: The platform provides a centralized location for storing and accessing complete patient information, including medical history, medications, allergies, and lab results, ensuring that healthcare providers have all necessary data at their fingertips.
Efficient Billing and Coding: MEDENT simplifies the billing and coding process, automating tasks and reducing errors to optimize revenue cycle management for healthcare practices.
Enhanced Patient Engagement: The platform facilitates communication between patients and providers through features such as online appointment scheduling, secure messaging, and access to medical records, empowering patients to actively participate in their healthcare journey.

Cons

Outdated Interface: The user interface appears visually outdated and can feel clunky to navigate, especially compared to more modern EHR solutions.
Limited Customization: Users report difficulty tailoring the system to their specific workflows and preferences, leading to frustration and inefficiencies.
Reporting Challenges: Generating custom reports or extracting specific data from the system can be cumbersome, hindering data analysis and decision-making.
Support Concerns: Some users express dissatisfaction with the responsiveness and effectiveness of customer support, leading to delays in resolving issues.

Researcher's Summary:

Over the past year, user reviews paint a picture of MEDENT as a reliable workhorse in the realm of electronic health records (EHR) and practice management. Users frequently highlight its scheduling prowess, noting the ease of appointment management and the intuitive interface that keeps things running smoothly. Billing features also receive a thumbs-up, with many appreciating the streamlined claims process and reduced errors. However, the system isn't without its quirks. Some users point out that reporting capabilities could be more robust, and others mention occasional glitches or slowdowns.

When stacked up against competitors like Epic and Cerner, MEDENT often emerges as the underdog, lacking the bells and whistles of its larger rivals. Yet, this is precisely where its strength lies. MEDENT's straightforward design and user-friendly interface make it a hit with smaller practices seeking a no-nonsense solution that doesn't require a steep learning curve. It's like the trusty hatchback of EHRs – it may not turn heads, but it gets you where you need to go reliably and efficiently. For practices prioritizing ease of use and efficient core functionalities over extensive customization and cutting-edge features, MEDENT is a solid contender that delivers where it counts.

Key Features

Patient Portal: Simplify patient communication using a dedicated portal. Patients can access complete medical histories, pay for services online and utilize telehealth capabilities to take an ongoing, active role in their health care.
Kiosk: Install self-check-in kiosks at any practice to improve office efficiency and ease administrative burdens. Patients digitally complete pre-appointment documentation upon arrival.
Telehealth: Conduct virtual visits using secure, HIPAA-compliant video calls. Reduce unnecessary trips to the ER or other healthcare facilities by assessing patient needs from a distance.
Medical Content: Access content for a variety of medical specialties and customize the platform to document care based on specific needs.
Dragon Medical One: Integrate Dragon Medical One speech recognition software to document patient visits using voice-to-text. Remain engaged with patients while adding notes directly into the EHR.
Disease Management: Utilize disease management and health management formulas to locate targeted information. Deliver vital health management instructions to patients at the point of care.
E-Prescribing: Electronically fill prescriptions or approve refill requests. Receive real-time notifications for potential drug interactions when prescribing new medication to patients.
Mobile: Login to the platform using any device with a web browser. Maintain health records and engage in practice management from anywhere.
Lab Clearinghouse: Interface with more than 260 LIS, hospitals and labs to send medical information for testing and receive results.
Practice Management: Automate billing functions, such as invoice creation and posting, by connecting to patient chart data. Generate analytic reports to monitor and improve efficiency. Opt into interfaces with dashboardMD and Clinigence for advanced reporting capabilities.
Online Scheduling and Check In: Incorporate online scheduling into a practice’s existing website. Patients can fill out personal, insurance and health information online prior to visits. Reduce administrative time spent on these tasks to focus attention elsewhere.
Patient Feedback: Gather patient sentiments and feedback using Well iQ surveys. Well iQ surveys are crafted specifically for patient-healthcare relations.