Netsmart Reviews & Pricing

by Netsmart Technologies | Founded 1968, Overland Park, KS

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Overview Pricing Benefits Reviews Features

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What is Netsmart?

Industry Specialties: Behavioral Health, Medical, Casework

Netsmart provides healthcare-centered technology to doctors, nurses, technicians, caseworkers and administrators. It helps clinicians and therapists track patient health records and manage caseloads for patients using public health services. Because it’s cloud-based, it’s got low system requirements, which keep it agile. It also has an Android and Windows implementation for field users specializing in behavioral health.

The company offers a single, “Integrated Care” model, meaning all of its mental and behavioral health offerings are grouped up into a single tech suite, which can funnel a patient from entry to recovery.

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User Sentiment

Based on 65 reviews:

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Netsmart Pricing

Based on our most recent analysis, Netsmart pricing starts at $500 (Monthly).

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Starting From: $500
Pricing Model: Monthly
Free Trial: No

Training Resources

Netsmart is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Netsmart:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Netsmart Benefits and Insights

Why use Netsmart?

Key differentiators & advantages of Netsmart

Improve Patient Outcomes: With more accurate diagnosis and up-to-date patient records comes better patient outcomes. Meaning you can not only better treat patients but keep them returning time after time for new treatments or follow-ups.
Grow Your Practice: A suite of administration features like billing, scheduling and practice administrative tools provide efficient ways to code medical diagnoses for billing and room physicians with the right patients and tools. You can keep patients coming through your practice doors by scheduling follow ups and providing superior quality of care.
Code Diagnoses Easily: Administrators can easily (and often automatically) code diagnosis for billing cycles, and check for coverage under several healthcare institutions, such as Medicare and Medicaid.
Better Record Keeping: Netsmart’s suite of EHR and EMR products turn patient records and healthcare data into portable, actionable documents. Physicians can assess patients quicker, and keep more up-to-date records.
Full Services Suite: Modular or bundled together, you’ll have access to a suite of professional services like IT management, consulting, training, hosting and revenue management.
Process Claims Quickly: The software’s billing and processing features enable you read codes, process Medicare and Medicaid bills and more.

Industry Expertise

The company boasts a user-base of around 600,000 in more than 30,000 organizations. Netsmart has received numerous awards for its products. For five years running, they’ve been recognized as the number one post-acute healthcare product by Black Book Research.

Netsmart Reviews

Based on our most recent analysis, Netsmart reviews indicate a 'good' User Satisfaction Rating of 73% based on 65 user reviews from 2 recognized software review sites.

65 reviews

73%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Netsmart reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Efficiency and Productivity: Netsmart's EHR streamlines workflows, automates tasks, and reduces paperwork, allowing healthcare providers to focus more on patient care and less on administrative duties. The system's user-friendly interface and intuitive design contribute to a smoother user experience, further enhancing efficiency.
Enhanced Patient Care and Safety: Netsmart's EHR promotes better patient care by providing healthcare professionals with easy access to comprehensive patient information, including medical history, medications, allergies, and lab results. This readily available data supports informed decision-making, reduces the risk of errors, and ultimately leads to improved patient outcomes.
Data-Driven Insights and Reporting: Netsmart's EHR offers robust reporting and analytics capabilities, enabling healthcare organizations to gain valuable insights into their operations, identify trends, and make data-driven decisions to improve care quality and efficiency. The system's reporting tools help track key performance indicators, monitor patient progress, and measure the effectiveness of treatment plans.

Cons

Usability Issues: Some users find the system's interface to be cumbersome and counterintuitive, leading to a steep learning curve and decreased efficiency.
Technical Problems: Users have reported experiencing frequent glitches, errors, and system crashes, which can disrupt workflows and compromise patient care.
Customer Support: Getting timely and effective assistance from Netsmart's customer support can be challenging, leaving users frustrated and without solutions when they encounter issues.

Researcher's Summary:

Netsmart's software suite has sparked a range of opinions among users in the healthcare industry. While some appreciate its comprehensive features and ability to streamline complex workflows, others find its interface cumbersome and point to occasional technical glitches. A notable strength lies in its robust data analytics capabilities, empowering healthcare providers to gain valuable insights into patient populations and treatment outcomes. However, the learning curve associated with mastering the software's intricacies can be steep, particularly for those transitioning from other electronic health record (EHR) systems. Netsmart distinguishes itself by catering specifically to the behavioral health sector, offering specialized tools for managing mental health records, substance abuse treatment, and intellectual and developmental disabilities services. This focus on a niche market allows for a more tailored approach compared to broader EHR solutions. Ultimately, Netsmart appears best suited for larger behavioral health organizations with the resources to invest in training and implementation. Its extensive features and data-driven approach can significantly benefit such organizations, but smaller practices may find it overwhelming or cost-prohibitive.

Key Features

Behavioral Health Tools: As populations become more aware of their mental and behavioral health needs, Netsmart’s fully-featured set of behavioral health products can supplement a variety of fractured systems. They come with standard features like notes, charting and coding, as well as advanced features like psychiatric care and case coordination.
Psychiatric Notes: The product comes with preformatted psychiatric and behavioral health notes to better treat their clients.
Case Coordination: Netsmart is built to assist behavioral health specialists — especially caseworkers. It’s got tools for tracking clients, managing budgets and storing important clinical documentation.
Claims Processing: You can easily process Medicare and Medicaid bills and more.
Outcome Tracking: With Netsmart, you can track key outcomes as they relate to patient health, scheduling and billing. This gives you a high-level overview of your practice.
Easily Shareable Data: You can easily transfer customer data from medical charts to behavioral health software and beyond.

Suite Support

Email: You can sign up for client emails, but otherwise, email support doesn’t exist.

Phone: The company offers instant, 24/7 phone support to its users. They can be reached on any day of the week.

Training: The company offers a training service, and its programs are available from the moment you implement your software until long after you’re using the service. Training also includes both standard and custom content to support your users. If you have additional questions, there’s a user forum for other Netsmart users to ask questions and collaborate.

Tickets: You can visit the support portal to submit tickets, though turnaround times are unknown.