Welligent Reviews & Pricing

by Welligent | Founded 2003, Norfolk, VA

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What is Welligent?

Industry Specialties: Mental/Behavioral health

Welligent is a cloud-based, integrated solution designed for mental health and behavioral healthcare organizations to manage patient records and charting, patient engagement, billing and several daily operations. It provides a HIPAA-compliant and ONC-certified client charting module that can be easily accessed to perform patient charting. Practices can accommodate their patients with an engagement portal.

It provides several modules and protocols to increase practice revenue with greater claim reimbursements, government incentives and patient turnout. It also allows visibility into several practice operations with various reports. Device-agnostic and remotely accessible, it provides communication modules and user-access controls to improve internal coordination.

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User Sentiment

Based on 11 reviews:

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Welligent Pricing

Based on our most recent analysis, Welligent pricing starts at $1,500 (Monthly).

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Starting From: $1,500
Pricing Model: Monthly
Free Trial: No

Training Resources

Welligent is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Welligent:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Welligent Benefits and Insights

Why use Welligent?

Key differentiators & advantages of Welligent

Ensure Security and Compliance: Provides robust data and communication security to comply with HIPAA regulations. In addition to comprehensive reporting and violation tracking, it provides interoperability, data access standards and more to ensure stage 3 compliance to qualify for “meaningful use” incentives.
Ease Clinical Burdens: Perform clinical and clerical documentation quickly from anywhere with easy access to charting modules and the client’s profile and history.
Reduce Errors: Reduce duplicate records, and errors in data entry and coding with an integrated database and coding assistance.
Accommodate Patients: Provide an online portal to improve patient access to clinical data, convenient telehealth sessions, secure messaging and appointment reminders via multiple channels. Allow patients to self-check-in. Improve patient data confidentiality and security with custom user access controls.
Gain Actionable Insights: Gain insights and improve upon business areas like clinical, administrative and compliance with comprehensive reporting.
Facilitate Administrative Tasks: Save time on front-desk operations with modules such as patient self-check-in, appointment scheduling and patient reminders. Coordinate tasks with multi-level access security.
Faster Billing and Collection: Verify patient eligibility automatically during intake and accelerate the entire billing and claims processing workflow to get paid faster, without appointing a billing specialist.
Optimize Scheduling: Reduce patient no-shows and canceled sessions to improve the practice’s bottom line.
Mobility: Cloud- and web-based, access and manage its modules from various devices, anywhere. Supports offline use when connectivity isn’t available, and syncs later with the cloud.

Industry Expertise

Serves around 190 mental health and behavioral health facilities, with specialized modules for addiction treatment, foster care, IDD and complex service providers.

Welligent Reviews

Average customer reviews & user sentiment summary for Welligent:

11 reviews

70%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Welligent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customizable: Welligent's user interface can be tailored to fit the specific needs of different organizations and roles, allowing for a more efficient and personalized experience.
Comprehensive: The platform offers a wide range of features, including scheduling, billing, clinical documentation, and reporting, making it a suitable solution for various healthcare settings.
User-Friendly: Welligent is generally considered easy to navigate and use, with intuitive menus and workflows that simplify daily tasks for healthcare professionals.
Mobile Access: The availability of mobile apps allows clinicians to access patient information and perform tasks on the go, enhancing flexibility and responsiveness.

Cons

Limited Customization: The system's rigidity can pose challenges for agencies with unique workflows or nuanced reporting requirements, as tailoring the platform to specific needs may be difficult.
Usability Challenges: Navigating the interface can feel cumbersome due to complex menus and a steep learning curve, potentially hindering user adoption and efficiency, especially for those less familiar with EHR systems.
Performance Issues: Users have reported occasional slowdowns and glitches, which can disrupt workflows and frustrate users who rely on the system for daily tasks.

Researcher's Summary:

Welligent seems to be a bit of a mixed bag according to user reviews from the past year. While it's praised for its customizability and comprehensive features, there are some bumps in the road when it comes to user-friendliness and customer support.

One of Welligent's biggest strengths is its ability to adapt to the unique needs of different organizations. Users appreciate the flexibility to tailor the system to their specific workflows and reporting requirements. It's like having a Swiss Army knife of EHR software – it can handle just about anything you throw at it. However, this strength can also be a weakness. The extensive customization options can make the system complex and difficult to navigate, especially for new users. Some users have reported feeling overwhelmed by the sheer number of features and settings.

Another area where Welligent shines is its comprehensive suite of features. From scheduling and billing to clinical documentation and reporting, Welligent has it all. This makes it a great choice for organizations that need a one-stop shop for their EHR needs. However, some users have found that the depth of features comes at the expense of user-friendliness. The interface can be clunky and outdated, and some tasks require multiple steps to complete.

So, who is Welligent best suited for? It seems to be a good fit for larger organizations with complex needs and the resources to invest in training and support. Smaller organizations or those looking for a more intuitive system may want to consider other options. Ultimately, the decision of whether or not to use Welligent depends on your specific needs and priorities.

Key Features

Certified Clinical Records: Provides an ONC-ATCB 2015 certified client record database with a standardized data structure. It also offers integrations to meet certain “meaningful use” criteria — share clinical summaries, enable data portability and provide e-prescribing and lab integrations.
Remote Clinical Charting: Leverage its clinical database and customizable templates to facilitate client charting from anywhere, any device. Supports individual or group charting for both inpatient and remote sessions.
Telemedicine: Provide individual or group teletherapy or telepsychiatry sessions with its device-agnostic secure video conferencing engine. Embedded into client records, supports screen-sharing and e-signature authorizations.
Communication: Communicate with patients and practice stakeholders via its text messenger; add graphics, greetings and more.
Patient Scheduling and Reminders: Schedule appointments and send multiple reminders for upcoming sessions via call, text or email.
Patient or Caregiver Portal: Provide a self-service portal for patients or guardians to access various clinical charts and upcoming appointments, and communicate with providers or employees. Allow online payment processing with an integration.
Business Intelligence: Leverage its reports database with over 1,000 common reports, including ODBC and compliance tracking reports, to uncover data insights and locate relevant data with advanced filtering. Generate ad-hoc reports, perform comparison analysis with national databases and integrate with dashboards.
Billing and Claims: Verify insurance eligibility, track errors while performing code charging, bill patients and payers for services, process claims and track collections. Check insurance claim history and run actionable reports on claims.
Self Check-In: Allow clients to check themselves in for appointments.

Limitations

At the time of this review, these are the limitations according to user feedback:

Occasional bugs and performance issues, which can take a while to resolve.
Has compatibility issues with browsers other than Internet Explorer.
Some users found issues with coding.
Doesn’t provide a calendar synchronization feature.

Suite Support

Email: Not available.

Phone: Not available.

Training: Onboarding training is available for customers. The vendor website contains blogs, videos on several modules like telehealth, billing and reporting, and product update information.

Tickets: Submit a support ticket through the vendor contact page.