Deputy Reviews & Pricing

by Deputy | Founded 2008, Sydney, Australia

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What is Deputy?

Industry Specialties: Serves all industries

Deputy is a one-stop shop for hiring, training, scheduling, paying and managing time sheets of frontline and hourly workers. It offers an intuitive interface and various features to help manage employees, streamline scheduling operations and simplify internal communications.

You can easily create, edit and manage schedules while ensuring optimal staffing levels. The platform's drag-and-drop functionality allows quick adjustments to accommodate changes in staffing or workload. Time clock features enable employees to clock in and out accurately, minimizing the risk of time theft and simplifying payroll processing.

Also, Deputy provides a comprehensive suite of HR tools, including features for managing time off. Employees can easily request and track vacation, sick leave and other absences. A built-in messaging portal facilitates internal communication and records interactions to promote accountability.

You can also post job openings on popular online channels and create a branded portal to accept applications. The system lets you design a new hire’s onboarding workflow with embedded training materials and tips. Additionally, customizable automation helps businesses comply with fair workweek regulations, break rules, maximum work hours, consecutive workdays and other labor regulations.

One of the platform’s standout features is its pre-built integrations and extensibility with other third-party solutions. The vendor lets you add extra features such as payroll processing, business intelligence, demand forecasting, point of sale system and more.

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User Sentiment

Based on 1504 reviews:

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Deputy Pricing

Based on our most recent analysis, Deputy pricing starts at $3 (Per User, Monthly, Freemium).

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Starting From: $2.50
Pricing Model: Per User, Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Deputy is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Deputy:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Deputy Benefits and Insights

Why use Deputy?

Key differentiators & advantages of Deputy

Create The Perfect Software Stack: Deputy won the SelectHub award for having the best integrations and extensibility options among employee scheduling tools, with 96 analyst score. It offers pre-built integrations with popular accounting solutions, online calendars, HRMS software, HCM tools and iPaaS platforms. You can easily import or export data and access the API to design custom integrations with external solutions.
Work From Anywhere: The platform offers one of the most robust scheduling mobile apps that lets you manage operations from any remote location. With a perfect 100 analyst rating, it supports offline scheduling, chat options, team news sharing, mobile time clocks, GPS tracking and customizable push notifications.
Streamline Scheduling: Another top-rated module is its scheduling toolkit, which has a 93 rating from our analysts. You get customizable templates and drag-and-drop tools to design schedules in minutes. The built-in AI sends conflict alerts for unavailable employees and compliance issues, ensuring schedules are accurate and efficient. The platform automatically updates employee calendars upon publishing a schedule and offers them the option of first refusal, shift swapping and bidding via their unique portals.
Manage Timesheets Efficiently: It offers a robust time and attendance management module that got a 92 rating from our analysts. Employees can track work hours via the mobile app, and the platform automatically prevents early clock-ins, sends break reminders, tracks overtime and maintains timesheets. It also automatically clocks out employees and prevents overtime based on your business’s budget and compliance regulations.

Industry Expertise

Deputy serves more than 90,000 businesses worldwide in all industries, from retail and hospitality to healthcare and construction. In particular, it’s well-suited for businesses with fluctuating staffing needs, such as restaurants, hotels and retail stores. Its flexibility and scalability help efficiently manage the workforce, regardless of seasonal fluctuations or unexpected changes in demand.

Deputy Reviews

Average customer reviews & user sentiment summary for Deputy:

1504 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Deputy reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: Users appreciate the intuitive design, which makes it accessible for both managers and employees and easy to adopt with minimal training.
Robust Remote Workability: The mobile app is highly praised for allowing employees to clock in/out, manage shifts and receive notifications, making it convenient for on-the-go use.
Greater Flexibility and Accessibility: Deputy offers flexible shift management, allowing employees to swap or pick up shifts and work across multiple locations. Cloud-based hosting ensures access from anywhere with an internet connection.
Employee Empowerment: The software gives employees more control over their schedules, fostering a sense of ownership and responsibility for time management.
Streamline Scheduling: Deputy effectively manages scheduling, time tracking and attendance, reducing errors and improving overall efficiency. Reviews highlight valuable features like preventing early clock-ins and integrating with payroll systems.

Cons

Support and Customer Service Issues: Several users reported poor customer service experiences, especially when dealing with technical support or canceling the service. The vendor primarily offers support via email, which some users found inadequate.
Performance and Speed: Some users experienced lag when accepting shifts or clocking in and out, causing delays and frustration.
Challenges With Multi-Location Tracking: For organizations with employees across multiple locations or states, keeping track of everyone’s whereabouts could be challenging as the platform doesn’t support multiple time zones across geographies.
Syncing Issues: Users noted that the inability to sync with external calendars (like Google or Apple Calendar) was a significant drawback.

Researcher's Summary:

Deputy is a valuable asset for businesses looking to streamline their scheduling operations and enhance employee productivity. During my research, I found it to be a highly effective and centralized tool for hiring, training and scheduling employees. Users consistently praise its performance, with many giving it a 4.5-star rating.

One of Deputy's standout features is its AI-powered automation, which can significantly improve scheduling and shift break compliance. However, it may require some initial setup and learning to function optimally. The touchless facial recognition clock-in feature is particularly valuable in today's post-pandemic world.

I appreciate Deputy's commitment to employee empowerment. Its accountability measures, such as GPS tracking and facial recognition, effectively prevent time theft without compromising employee autonomy. The Shift Pulse feature is another valuable tool that fosters open communication between employees and management.

While Deputy is a powerful solution, it's not without its flaws. I encountered bugs and glitches that occasionally disrupted the user experience. Slow performance, particularly for mobile app users and non-desk staff, can be frustrating. Additionally, GPS challenges can be problematic for businesses with multiple locations as the platform doesn’t support multiple time zones.

The HR functionality is also limited, but I believe it has the potential to expand over time. Adding more languages to the interface would also make it more inclusive. Overall, I recommend Deputy to small to mid-sized organizations seeking a reliable and feature-rich scheduling solution that also offers basic HR functionalities.

Key Features

Scheduling: Create, manage and optimize schedules with AI. Use drag-and-drop scheduling tools while considering availability, skills and preferences to create partial, pre-assigned or open shifts.
Time Tracking: Turn staff phones into a time tracking solution using the mobile app or connect the platform to a POS system to allow employees to punch in and out of work. The platform sends alerts for break hours, overtime and budgetary conflicts. It also offers geofencing to help avoid time theft and buddy punching.
Mobile App: Managers can access their profiles from anywhere, create schedules, approve time off requests, communicate with team members and track task progress. Employees can view schedules, request PTO, chat with colleagues, swap shifts and bid on open shifts.
Demand Forecasting: Access your business’s historical sales data and seasonal trends on a centralized dashboard to make informed staffing decisions. Define business logic and benchmarks with demand-based rules to ensure minimum coverage while considering your budget. You can pull real-time wage-to-sales data on the mobile app to make scheduling adjustments on the go.
Shift Pulse: Send feedback forms and questionnaires to employees after every shift. Minimize staff fatigue by automating schedule assignments based on worked hours and overtime. Employees can express their work satisfaction using a staff sentiment bar and tracker.
Compliance Tools: Deputy helps comply with fair workweek regulations by providing tools to manage overtime, minimum rest periods and other labor laws. It also assists with reporting, managing employee records and ensuring adherence to minimum wage laws.
Leave Management: Employees can submit time-off requests directly through the platform, and managers can review and approve or deny them. You can also track leave balances and generate leave reports.
Document Management: The platform offers a centralized repository for storing and organizing employee documents, such as contracts, performance reviews and training certificates. Its search and filtering capabilities make it easy to find specific documents when needed.
Hiring: Post openings on online job forums and track their traction from within the software interface. You can track applicants, schedule interviews, send questions and receive applicant feedback.
Training and Onboarding: Design branded onboarding workflows for trainees and manage employee training programs by tracking attendance, assigning tasks and monitoring progress.

Approach to Common Challenges

Overstaffing or Understaffing: Deputy's demand forecasting feature helps anticipate staffing needs based on historical data and trends, preventing overstaffing or understaffing.
Last-Minute Schedule Changes: The mobile app provides real-time notifications of schedule changes, keeping employees informed and allowing them to make necessary adjustments.
Time Theft: The time tracking features, such as GPS tracking and facial recognition, prevent time theft by ensuring the right staff clocks in at the right time.
Shift Swapping and Coverage Issues: Deputy's shift swapping feature enables employees to easily exchange shifts and bid on open tasks. You can use demand forecasting and labor budgeting tools to ensure adequate coverage and flexibility.
Compliance With Labor Regulations: Compliance tools help manage overtime, minimum rest periods and other regulations, helping businesses avoid penalties and legal issues while ensuring adherence to labor standards.

Cost of Ownership

Frequently asked questions regarding Deputy pricing include:

Q: Can I use Deputy for free?

A: No, Deputy doesn’t offer a free pricing plan. However, it provides a 31-day trial period with each of its subscription plans. You can test the platform to check its compatibility with your business operations before signing up for a paid plan.

Q: What are Deputy’s pricing options?

A: Here are Deputy’s pricing plans:

Scheduling: Charges $4.50 monthly per user for unlimited scheduling, auto-scheduling, PTO management, POS integration and newsfeed management. This plan doesn’t include time and attendance tracking toolkits.
Time and Attendance: Charges $4.50 monthly per user for unlimited timesheets, time tracking tool, payroll integration, PTO management and newsfeed handling. This plan doesn’t include scheduling tools.
Premium: Charges $6 monthly per user to combine all the features from the previous plans. You get unlimited scheduling, a time and attendance toolkit, payroll and POS integration, and team communication tools.
Enterprise: The vendor offers custom quotes based on user requirements. It’s typically suited for businesses with more than 250 employees. This plan consists of hiring and onboarding tools, demand forecasting, custom reporting, and a dedicated support team.

Q: What are the hidden or undisclosed costs of using Deputy?

A: While Deputy's pricing is transparent and publicly available, there are a few potential costs that businesses should consider:

Implementation: Depending on your business’s size and complexity, implementing Deputy may come with costs like employee training, platform customization and system integration.
Data Migration: If you're migrating data from another system to Deputy, you may incur costs related to data cleaning, formatting and transfer.
Third-Party Integrations: If you plan to integrate Deputy with other software, additional costs like API fees or custom development may apply.

It's important to carefully evaluate these potential costs and factor them into your overall budget when considering Deputy for your business.

License/Subscription Cost	Cost is included in the subscription fee Subscription-based pricing model Pricing is based on monthly or annual users Discounts are offered for annual subscription plans
Maintenance Cost	The cost is included in the subscription fee Unlimited 24/7 support is available to all users Enterprise users have access to a dedicated support team
Installation/Implementation Cost	Included in the subscription fee
Customization Cost	This costs is additional to the subscription fee Dependent on the functional requirements and the specific needs of the organization
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the current software, amount of data to be migrated, the complexity of the data fields, level of automation and data migration tools to be utilized for the transfer of data from the old to the new software.

Limitations

At the time of this review, these are the limitations according to user feedback:

The platform doesn’t include recruiting or payroll modules.
It doesn’t allow users to hide shift start and end times from employees.
Publishing copied shifts is cumbersome.

Training Resources

Online Help Center: A comprehensive library of articles, tutorials and FAQs helps users learn and use the platform effectively. Users can search for specific topics or browse through categories to find the information they need.
Video Tutorials: A tutorial library visually demonstrates how to use the platform’s features and functionalities. The tutorials are easy to follow and available anytime.
Dedicated Support Team: You can opt for a dedicated support team at an extra cost, and they’re available to assist with any questions or issues via email, phone or live online training sessions.

FAQs

Frequently asked questions regarding Deputy include:

Q: Can Deputy integrate with other HR systems or payroll software?

A: Yes, Deputy integrates with various HR systems and payroll software, allowing for seamless data transfer and streamlined workflows.

Q: What industries can benefit from using Deputy?

A: Deputy is suitable for a wide range of industries, including retail, hospitality, healthcare, construction and more. Any business that hires frontline workers and needs to manage workforces effectively can benefit from Deputy.

Q: Is Deputy customizable to meet the specific needs of my business?

A: Yes, Deputy offers customization options to tailor the platform to your business's unique requirements. You can configure settings, add custom fields and integrate with third-party apps.

Q: What security measures does Deputy have in place?

A: Deputy prioritizes data security and employs robust measures to protect user data, including encryption, access controls and regular security audits.