EPRO Scheduler Reviews & Pricing

by eCore Software | Founded 1998, Dallas, TX

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Overview Pricing Benefits Reviews Features

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What is EPRO Scheduler?

Industry Specialties: EMS Operations, Fire Departments, Emergency Dispatchers, Hospitals and Law Enforcement Agencies

EPRO Scheduler is a comprehensive software solution designed to streamline employee scheduling, timekeeping, and workforce management. It excels in automating complex scheduling tasks, making it particularly well-suited for industries with dynamic staffing needs such as healthcare, emergency services, and public safety. The software's robust features include real-time schedule updates, shift swapping, and automated notifications, which enhance operational efficiency and reduce administrative burdens. Users appreciate the intuitive interface and the ability to access schedules from any device, ensuring seamless communication and coordination. EPRO Scheduler also integrates with payroll systems, simplifying the payroll process and minimizing errors. Pricing typically varies based on the number of users and specific features required, with options for monthly or annual subscriptions, making it adaptable to different organizational budgets. Compared to similar products, EPRO Scheduler is often praised for its reliability, user-friendly design, and comprehensive support, making it a valuable tool for effective workforce management.

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EPRO Scheduler Pricing

Based on our most recent analysis, EPRO Scheduler pricing starts at $795 (Annually, Quote-Based).

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Starting From: $795
Pricing Model: Annually, Quote-Based
Free Trial: No

Training Resources

EPRO Scheduler is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for EPRO Scheduler:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

EPRO Scheduler Benefits and Insights

Why use EPRO Scheduler?

Key differentiators & advantages of EPRO Scheduler

Automate Scheduling: Modify, track and manage schedules on-the-go. Simplify shift preparation and work schedules while tackling day-to-day roster issues. Track and record employee hours and handle time-off requests.
Manage Certifications: Verify and manage employee training and certifications. Use timelines to increase profits through better scheduling. Reject staff with incomplete or pending certifications to perform critical jobs.
Consolidate Data: Consolidate all fragmented information in one place. Get centralized access to employee schedules, roster changes, shift modifications and field staff data. Efficiently handle reassignments and absenteeism.
Track Time: Verify employee clock ins and outs as per schedules. Review employee punches and timesheet reports while computing payroll accurately.
Improve Team Communication: Enhance communication using a message center. Send messages while triggering acknowledgements upon login. Employees can attach and share important documents.

Industry Expertise

ePro Scheduler provides scheduling and time tracking solutions to law enforcement agencies, police and fire departments, emergency dispatchers, EMS operators and more.

Synopsis of User Ratings and Reviews

Based on an aggregate of EPRO Scheduler reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users find the interface intuitive and straightforward, making it easy to create and manage schedules. For example, one user mentioned that they were able to set up their first schedule within minutes.
Flexible Scheduling: EPRO Scheduler allows for a variety of scheduling options, including shift swaps, time-off requests, and different shift types. This flexibility helps businesses accommodate employee preferences and needs.
Mobile Access: The mobile app allows employees to view their schedules, request time off, and communicate with managers, even when they're not at their desks.
Time-Saving Features: Features like automated scheduling and shift bidding can save businesses time and effort in managing their workforce.
Improved Communication: EPRO Scheduler facilitates communication between employees and managers, reducing confusion and misunderstandings about schedules.

Cons

Limited Customization: Some users have reported difficulty in tailoring the system to their specific scheduling needs, such as accommodating unique shift patterns or employee preferences. For example, a user might want to create a shift that starts at 10:30 AM, but the system only allows for shifts starting on the hour.
Lack of Mobile App: The absence of a dedicated mobile app can make it challenging for employees to manage their schedules on the go. This can be particularly problematic for employees who work in industries where they need to be able to access their schedules from their phones, such as healthcare or retail.
Steep Learning Curve: Some users have found the software to be complex and difficult to learn, requiring significant time and effort to master its features. This can be frustrating for users who are already busy with other tasks and may not have the time to dedicate to learning a new system.
Poor Customer Support: Some users have reported experiencing difficulties getting timely and helpful support from EPRO Scheduler's customer service team. This can be a major issue for users who are struggling with the software or have urgent questions.

Researcher's Summary:

Is EPRO Scheduler the real deal or just a scheduling "pro" at making promises it can't keep?

User reviews from the past year paint a mixed picture of EPRO Scheduler. While some users praise its ease of use and helpful features, others express frustration with its limitations and lack of responsiveness from customer support. One user, who has been using the software for over two years, appreciates the basic scheduling and employee management features, finding them intuitive and easy to teach new users. They also highlight the chat feature as a valuable tool for communication. However, the same user expresses disappointment with the limited training options, particularly the lack of webinars or pre-recorded materials covering advanced features. They also point out inconsistencies in the system's handling of back-to-back shifts and late punch-ins, as well as issues with certification management. Another user, who has also been using the software for over two years, finds the program adequate for their needs but desires more customizable reports and faster response times from customer support. They do acknowledge that the certification tracking and messaging features are helpful.

EPRO Scheduler's strengths lie in its user-friendly interface and basic scheduling capabilities, making it suitable for organizations with straightforward scheduling needs. However, its lack of advanced features, limited training options, and inconsistent performance in certain areas may hinder its effectiveness for organizations with complex scheduling requirements or those seeking a more robust and responsive customer support experience. EPRO Scheduler is best suited for smaller organizations with simple scheduling needs and a willingness to work around its limitations.

Key Features

Employee Scheduling: Populate and generate schedules automatically. Manage time offs, sick calls, shift swaps and bids while filling open shifts. Avoid scheduling errors and unnecessary overtime hours while improving efficiency and saving time and money.
Leave Management: Set up leave banks for vacation, PTO, sick and complimentary leaves based on service years. Automate holiday pay generation and payroll policies.
Reporting and Dashboards: Generate easy-to-read payroll, scheduling, timekeeping and employee data reports. Manage payroll accuracy and overtime trends while tracking overall progress.
Timeclock: Validate employee check ins and outs via fingerprint scans while tracking early or late reportees. Set up online clock ins on designated devices for attendance accuracy.
Mobile App: Get a snapshot of daily schedules using any device on-the-fly. Make assignments, fill shifts and schedule employees anytime, anywhere.