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#59

One Touch EMR is ranked #59 in the EMR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

One Touch EMR Pricing

Based on our most recent analysis, One Touch EMR pricing starts at $149 (Per Doctor, Monthly, Freemium).

Price
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Starting From
$149
Pricing Model
Per Doctor, Monthly, Freemium
Free Trial
Yes, Request for Free

Training Resources

One Touch EMR is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for One Touch EMR:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

One Touch EMR Benefits and Insights

Why use One Touch EMR?

Key differentiators & advantages of One Touch EMR

  • Comprehensive Patient Encounters: Physicians give better care by having all patient information at their fingertips. Medical records are comprehensive, logging all patient encounters, medications, history, physical exams and more. Patient records and charts can be actionable, with exit links for billing, communication and more. 
  • Centralize Practice Management: Practices can manage their schedules, supplies and patient care all in-platform. A robust calendar feature lets physicians build their schedules around each others’ with multiple-person views. Advanced supply and prescription logging lets them determine the status of orders and inventory. Deep patient records are intertwined with the first two, synthesizing and streamlining care efforts. 
  • Reduce Costs: Scalable pricing lets practices decide what features are important and what they can afford. A free plan provides all basic features. Higher scales enable more advanced features, such as medical voice dictation and on-site data backup, and expand on included features, like e-prescribing and telemedicine video. 
  • Mobile Support: Practices can access the platform from nearly any web-enabled device. IOS apps and browser delivery mean providers can access all their information on-the-go. 

Industry Expertise

One Touch EMR was developed by Robert Abbate after he failed to find an adequate EMR system for his practice and expanded on by developers later on. It has been on the market for a decade, serving small and medium clinics.

Synopsis of User Ratings and Reviews

Based on an aggregate of One Touch EMR reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Intuitive Design: One Touch EMR is designed to be user-friendly and easy to navigate, even for users with limited technical expertise.
  • Accessible from Anywhere: The cloud-based platform allows access from various devices, including iPads, iPhones, and Android devices, making it convenient for providers on the go.
  • Seamless Integration: One Touch EMR integrates with existing programs and other health IT applications, ensuring data flows smoothly between systems.
  • Multiple Support Channels: Users can access help through various channels, including help videos, online chat, and call-based support, ensuring their questions are answered promptly.

Cons

  • Support Response Time: While One Touch EMR is praised for its customer support, some users have reported slow response times, leading to prolonged downtime and self-implemented fixes.
  • Template Functionality: Users have expressed frustration with limitations in template customization, particularly the inability to cut and paste templates, hindering efficient workflow.

Researcher's Summary:

Is One Touch EMR the one to watch in the crowded EMR market? User reviews from the last year suggest it just might be, particularly for smaller practices looking for an intuitive and mobile-friendly solution. Users rave about its clean interface, praising its ease of navigation and accessibility across various devices. One user, for example, highlighted how One Touch EMR streamlined their pre-encounter process, making it a breeze to review patient charts and demographics. This echoes the sentiment that One Touch EMR is a breath of fresh air compared to more cumbersome systems.

However, it's not all sunshine and roses. The most consistent gripe from users revolves around customer support. While some users find the support team helpful, others describe frustratingly slow response times, particularly during the initial setup phase. This inconsistency in customer experience, a common pain point for many software solutions, is something potential users should weigh carefully. Another recurring criticism targets the limitations of template customization. While One Touch EMR offers templates, users express a desire for greater flexibility in tailoring them to their specific workflows.

Despite these drawbacks, the overall sentiment leans positive. Users consistently highlight One Touch EMR's intuitive design and robust functionality as major selling points, especially for practices seeking a user-friendly system that doesn't require extensive training. The ability to manage appointments, prescriptions, and even lab integrations seamlessly within a single platform is a significant draw for many. Ultimately, One Touch EMR appears well-suited for smaller practices or those transitioning from paper-based systems, prioritizing ease of use and accessibility over highly granular customization options.

Key Features

  • Dashboard: An overarching welcome page gives practices a daily view of schedule, orders, labs, patient information and more. It lets physicians stay organized from an integrated space. 
  • Calendar: A calendar provides up to five providers’ schedules simultaneously, and allows for schedule altering, including creating appointments.  
  • Encounter Summary: Patient encounters go in-depth with all relevant information to give providers the complete picture when deciding on treatment. Patient history, history of present illness, vitals, medications and allergies, physical exams and more all have customizable templates for outlining patient encounters and treatment. 
  • Communications: Providers can communicate with coworkers or patients in-platform. It allows phone calls to be made from a patient’s chart, with internal faxing and document sending to internal and external locations.  
  • Superbill: A superbill is attached to the patient encounter summary. Service level can be selected from a drop-down list. Superbills can go through admin for approval, then can be exported as a PDF or printed. 
  • Reports: Reports include labs, prescription refills, clinical, meaningful use and health maintenance. These reports can be generated in-platform and exported. 
  • Treatment Plans: It supports future lab and procedure request management. It can enroll patients in health maintenance plans, fill prescriptions and request orders from outside facilities. 
  • Orders and Lab Feed: It tracks all orders and lab requests, logging specifics such as medications and supplies involved. Search filters allow providers to thoroughly sort through their orders and requests for administration purposes. 

Limitations

At the time of this review’s publication, these are the limitations of One Touch EMR according to user feedback:

  •  Does not offer an Android app 
  •  Does not support a Medical Administration Record 

Suite Support

Technical support is available to all paid subscribers. Support for the free plan is only provided via email. Business hours are 8 a.m. — 7 p.m. CST. Support details are described below:

mail_outlineEmail:Email supported can be obtained at [email protected]. This is the only support option for free users.
phonePhone: Phone support is available at 1-800-41-TOUCH during business hours.
schoolTraining: The vendor provides role-based help videos to showcase how to perform everyday functions. It also offers remote and in-person training.
local_offerTickets: Support tickets can be submitted on the vendor’s website on the Contact Us page.
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