TheraOffice Reviews & Pricing

by TheraOffice | Founded 1999, Westmont, IL

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Overview Pricing Benefits Reviews Features

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What is TheraOffice?

Industry Specialties: Medical

TheraOffice is a documentation software to support healthcare facilities with organizing and simplifying operations to increase efficiency and productivity. It aids therapists in making use of custom templates for clinical decision support, patient record management, integrated treatment notes and day-to-day guidance alerts.

Its intuitive patient surveillance documentation and scheduling modules allow therapists to view multiple patient records from one screen. It also steers care team professionals through improved patient data monitoring and virtual assistance to quickly navigate to specific treatment records.

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User Sentiment

Based on 24 reviews:

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Product Screenshots and Videos

TheraOffice Pricing

Based on our most recent analysis, TheraOffice pricing starts at $125 (Per User, Monthly).

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Starting From: $125
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

TheraOffice is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TheraOffice:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TheraOffice Benefits and Insights

Why use TheraOffice?

Key differentiators & advantages of TheraOffice

Improve Treatment: Use a single documentation module to keep track of patients’ medical histories to provide accurate treatment procedures and medicinal prescriptions. Reduce documentation errors and evade information changes.
Information Security: Save information on a cloud server to enable complete security of patient data and circumvent the probability of data tampering and misplacement. Set access levels to provide restrained entry leading to a minimum approach to private data.
Revenue Multiplication: Follow up on claim rejections and manage copays to increase revenue and profit. Drill down for extensive reports on financial performance to gauge patterns and combat faults.
Error Reduction: Avoid handwritten reports and coding errors to limit reimbursement delays. Electronically document to accurately capture patient information, making it accessible to therapists and physicians.

Industry Expertise

Serves healthcare professionals and organizations for over 20 years. It allows physical therapists and physicians with different specialities to complete progress notes and make fast evaluations. Suitable for organizations of any size.

TheraOffice Reviews

Average customer reviews & user sentiment summary for TheraOffice:

24 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of TheraOffice reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Many users find TheraOffice intuitive and easy to navigate, even for those who are not tech-savvy. They appreciate the straightforward interface and the ability to quickly find the information they need.
Comprehensive Features: TheraOffice offers a wide range of features that cater to the needs of therapists, including scheduling, billing, electronic health records (EHR), and patient management. Users appreciate the ability to manage all aspects of their practice in one place.
Excellent Customer Support: TheraOffice is known for its responsive and helpful customer support team. Users appreciate the ability to get quick answers to their questions and resolve any issues they may encounter.
Affordable Pricing: Compared to other EMR systems, TheraOffice offers competitive pricing plans that are suitable for therapists of all sizes. Users appreciate the value for money and the ability to choose a plan that fits their budget.

Cons

Limited Customization: Some users have reported that TheraOffice's customization options are limited, making it difficult to tailor the software to their specific practice needs. For example, some users have found it challenging to create custom reports or modify the layout of the patient portal.
Steep Learning Curve: TheraOffice can be challenging to learn, especially for users who are new to electronic health records (EHRs). The interface can be complex and some features may not be intuitive. For example, some users have found it difficult to navigate the scheduling system or understand the billing process.
Technical Issues: Some users have reported experiencing technical issues with TheraOffice, such as slow loading times, crashes, or data loss. These issues can be frustrating and disruptive to daily operations. For example, some users have reported that the software crashes frequently, leading to lost data and delays in patient care.
Customer Support: Some users have expressed dissatisfaction with TheraOffice's customer support. They have reported long wait times, unhelpful responses, or difficulty getting their issues resolved. For example, some users have reported that they have had to wait for hours to speak to a customer support representative, only to be told that their issue could not be resolved.

Researcher's Summary:

Is TheraOffice the real deal or just a bunch of hot air? User reviews suggest that TheraOffice is a solid choice for physical therapy clinics, especially those looking for a comprehensive, customizable, and user-friendly solution. Many users praise TheraOffice's robust features, including its intuitive interface, comprehensive documentation tools, and seamless integration with other healthcare systems. The software's ability to streamline administrative tasks, such as scheduling, billing, and reporting, is a major selling point for many users. They appreciate the time and effort saved by automating these processes, allowing them to focus on patient care. TheraOffice's flexibility is another key advantage, as users can tailor the software to meet their specific needs. For example, users can customize templates for progress notes, evaluations, and other clinical documentation, ensuring that the software aligns with their practice's unique workflows. This level of customization is crucial for physical therapists who need to maintain accurate and detailed records of patient care.

However, some users have expressed concerns about TheraOffice's customer support. While the software itself is generally well-regarded, some users have reported difficulties getting timely and effective assistance from the support team. This can be a major frustration for users who rely on prompt support to resolve technical issues or answer questions about the software's functionality. Despite these concerns, the majority of user reviews are positive, highlighting TheraOffice's strengths as a comprehensive and user-friendly solution for physical therapy clinics. TheraOffice is particularly well-suited for practices that prioritize efficiency, customization, and seamless integration with other healthcare systems. The software's ability to streamline administrative tasks, improve documentation accuracy, and enhance patient care makes it a valuable tool for physical therapists looking to optimize their practice operations.

Key Features

Scheduling: Handle patient records with drag-and-drop functionality through a single interface. Use a scheduler to keep track of patients’ key information, including check-in, check-out and wait times. Set up alerts as reminders to assist patients in showing up to scheduled appointments.
Virtual Assistance: Use verbal commands to navigate the interface. Enable therapists to record notes, clinical processes and medication prescriptions in less time using dictation.
Billing: Automate repeated tasks to provide comprehensive invoices with complete accuracy. Alleviate error-prone patient entries and make necessary corrections excluding inconsistencies and potential faults or miscalculations. Collect coinsurance fees and keep track of rejected claims that may require follow-ups.
E-Prescription and Refill: Analyze patient reports, treatment history and insurance coverage to electronically generate prescriptions and authorized refills for controlled substances.
Patient Portal: Patients can request and check prescriptions and refills, book appointments, make online payments and communicate with doctors using their own devices.
Personalized Dashboards: Enable quick data refining using category-based filtering. Incorporate customized widgets including appointments, tasks and patient data management.
Reporting: Provide reporting capabilities to help therapists gauge financial performance and workflow. Generate reports to aid in identifying users falling behind on appointments with additional assistance in understanding billing and invoicing efficiency.

Limitations

At the time of this review, these are the limitations according to user feedback:

Lacks drip marketing system to integrate with clients.
The interface does not have a multiple-window option.
May experience glitches and window freezing.
Accounting module is unintuitive.
Image movement restricted amidst patient charts.
User manual is outdated.

Suite Support

Email: [email protected]

Phone: (630) 455-1863

Training: Navigate to the Training and Webinars page on the vendor’s website to discover upcoming events, including webinars on therapist training, efficient scheduling tips, portal use and more.

Tickets:Operate the customer support portal on the vendor’s website to submit tickets.