SAP ERP Reviews & Pricing

by SAP, Inc. | Founded 1972, Weinheim, Germany

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What is SAP ERP?

Industry Specialties: Serves all industries

SAP ERP is a cloud or on-premise ERP system. It supports financial, order and production management. Centralized data management makes accessing insights and sharing information easy.

Notable features include task automation, data visualization, HR management and budget development. Its powerful functions and scalability make it popular among users. However, some find the initial setup and maintenance costs high.

Pricing varies based on the modules, number of users and deployment choice.

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User Sentiment i

Based on 1028 reviews:

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Product Screenshots and Videos

#8

SAP ERP is ranked #8 in the ERP Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SAP ERP Pricing

Based on our most recent analysis, SAP ERP pricing starts at $10,000 (Annually, Quote-Based).

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Starting From: $10,000
Pricing Model: Annually, Quote-Based
Free Trial: Yes, Request for Free

Training Resources

SAP ERP is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SAP ERP:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SAP ERP Benefits and Insights

Why use SAP ERP?

Key differentiators & advantages of SAP ERP

Centralize Data: Get a unified view of multiple business processes. Improve data accuracy, collaboration, reporting and data-driven decision-making.
Improve Efficiency: Automate routine tasks so employees can focus on strategic work. Connect workflows like data extraction and customer account management to reduce errors and boost productivity.
Ensure Accessibility: Deploy the system on-premise or through the cloud. Track processes and interactions on the go with mobile solutions.
Support Globalization: Manage international operations and multiple locations. Adapt to international laws, regulations, languages and currencies.
Reduce Bottlenecks: Use advanced analytics to track operations. Take quick action based on identified trends and hindrances.
Scale as Required: Access tools for industry-specific needs. Add modules to extend functionality and support growth.

Industry Expertise

SAP ERP is well-suited for companies in the energy and natural resources, discrete, service, financial services, consumer and public services industries. Other sectors include aerospace, defense, automotive, chemicals, consumer products and utilities.

SAP ERP Reviews

Average customer reviews & user sentiment summary for SAP ERP:

1028 reviews

83%

of users would recommend this product

SAP ERP has a 'great' User Satisfaction Rating of 83% when considering 1028 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SAP ERP reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: All reviewers who mentioned the functionality of SAP ERP explained the system as robust enough to manage all of their business processes.
Customization: Though there were some complaints concerning the need for IT assistance to develop customizations, 80% of users were impressed with the range of customization options.
Data Management: With extensive positive reviews mentioning data management, SAP ERP users are impressed with the data management and storage capabilities of the system.

Cons

User Interface: Nearly 70% of reviewers describe the user interface as non-intuitive and difficult to learn how to use.
Cost: 80% of reviewers said that SAP ERP is very expensive, though they also said they saw an impressive ROI before implementation, justifying the cost. The system is typically only affordable for large enterprises.
Performance: Just over 80% of reviewers mentioned that SAP ERP performs slowly and can be unstable.
Implementation: All reviews that mentioned implementation were negative, explaining that the process was long and complex. In addition, users must complete rigorous training throughout implementation to learn how to use the system.

Researcher's Summary:

SAP ERP is a powerful enterprise resource planning (ERP) system lauded for its robust functionality, extensive customization options and impressive data management capabilities.

However, drawbacks are also evident. Reviewers find the user interface to be unintuitive and difficult to learn. Additionally, the high cost is a major hurdle, with users acknowledging its expensiveness, despite mentioning a strong return on investment (ROI).

On the plus side, users appreciate its ability to handle various business tasks. A majority consistently praise configurations and data storage tools.

Setting up the system can be long and complex, requiring extensive training. These factors limit SAP ERP’s appeal to large enterprises that have the resources to overcome these challenges. For smaller businesses, exploring alternative ERP systems with a more user-friendly interface and lower cost might be a better fit.

Key Features

SAP ERP

Financial Management: Track accounts receivable and payable. Create financial statements and reports for analysis and regulatory compliance. Analyze profitability and manage costs. Use scenario simulations, deep insights and financial data to create confident financial plans.
Manufacturing: Manage manufacturing operations and ensure production quality with built-in quality control. Get real-time shop floor updates and detect issues quickly. Support multiple manufacturing modes like discrete, process, kanban and just-in-time.
Production Engineering: Design production workflows based on BOMs, routings and work centers. Manufacture customized products by supporting agile manufacturing.
Asset Management: Establish measurement points, record data and manage critical asset information throughout its lifecycle. Schedule regular inspections, servicing and asset upkeep.
Sales Management: Use AI-based tools to create, confirm and fulfill orders. Manage customers with automated billing and financial accounting tools. Get sales performance and customer behavior insights to support strategies.
Supply Chain Management: Use goods movement control, inventory and warehouse management tools to support global supply chains and mitigate risk. Review stock levels, freight services and multi-modal routes.
Procurement: Manage material procurements, approvals, legal standards and supplier relationships. Use forecasted production data and spending records to get better prices.
Project Management: Design projects with defined billing plans, resources, price rates and profitability reports. Track work-in-progress and estimate revenues at every step.

Approach to Common Challenges

Eliminating Data Silos: Ensure all departments have access to the same information with real-time visibility.
Reducing Operational Inefficiencies: Integrate AI and machine learning into workflows for intelligent automation and predictive analytics.
Complying With Global Standards: Adhere to local and global regulatory requirements with built-in compliance, multi-language and currency conversion tools.
Adjusting To Growing Needs: Expand without worrying about outgrowing the system.
Improving Decisions: Use advanced analytics and real-time data to uncover bottlenecks, remedy issues and support decisions.

Cost of Ownership

Frequently asked questions regarding SAP ERP pricing include:

Q: What is the starting price?

SAP ERP offers quote-based pricing plans. Annual plans start around $10,000.

Q: How is SAP ERP priced?

SAP ERP costs vary based on factors like the specific modules, company size and deployment model. Expect costs for licensing, implementation, training and ongoing maintenance.

Q: What are the additional costs of SAP ERP?

SAP ERP involves additional costs like training, custom development, hardware or cloud hosting, maintenance (annual fees, IT support) and upgrades. Expansion costs for more users or modules also add to the total expense.

Limitations

At the time of this review, these are the limitations according to user feedback:

Data processing and analysis require a lot of time.
Platform navigation isn’t intuitive.
Requires extensive user training.

Demo Resources

Online Demos: Access various on-demand demos for capabilities used in various business scenarios.
Interactive Demos: Understand how to navigate different features in a simulated environment.
Webinars: Join webinars where experts answer questions and provide insights into how certain tools can meet specific business needs.
Documentation and Tutorials: Rely on user guides and tutorials to help users make the most of their systems.

FAQs

Frequently asked questions regarding SAP ERP include:

Q: What is the difference between SAP ERP and SAP S/4HANA?

Both are SAP products, but SAP S/4HANA is a newer-generation ERP system built on a more advanced in-memory database technology. This makes it faster and more powerful than traditional SAP ERP.

Q: Is SAP ERP difficult to learn?

SAP ERP is a complex system with a wide range of functionalities. Learning it can take time and effort. However, this vendor offers training resources and support.

Q: Is SAP ERP affordable for small and medium-sized businesses (SMBs)?

A: SAP ERP is generally ideal for large enterprises, and its cost reflects this. However, SAP offers solutions tailored for SMBs, like SAP Business One and SAP Business ByDesign, which are more cost-effective and easier to implement.

These solutions provide similar features scaled to meet the needs and budgets of smaller businesses.