SyteLine Reviews & Pricing

by Infor, Inc. | Founded 2002, Malvern, PA

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What is SyteLine?

Industry Specialties: Discrete and process manufacturing

SyteLine, by Infor Inc., is enterprise resource planning (ERP) software. It can handle various production models, including make-to-stock, make-to-order, engineer-to-order and assemble-to-order. Core functions also include financials, inventory management, production planning, supply chain management and customer relationship management.

Recent reviews are positive about this flexibility. You can choose between on-premise, private cloud or cloud-based deployment options. Scalability is another major advantage. The system adapts as your business grows, making it a suitable solution for companies of various sizes.

Advanced features like production scheduling, shop floor control, quality management and regulatory compliance tools enhance visibility and control. SyteLine is particularly well-suited for companies with complex manufacturing processes, diverse product lines, and demanding customer requirements.

SyteLine offers a subscription-based model, starting at $200 per user per month. The final price depends on factors like the number of users, deployed modules and chosen deployment options.

To explore other popular solutions that Infor offers, visit our Infor company page.

Pros

Robust features
Scalable
Easy to use
Advanced production scheduling
Shop floor control

Cons

Customization challenges
Integration challenges
Occasional performance issues
Mid-range price
Subscription fees

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 197 reviews:

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Product Screenshots and Videos

SyteLine Pricing

Based on our most recent analysis, SyteLine pricing starts at $200 (Per User, Monthly).

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Starting From: $200
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

SyteLine is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SyteLine:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Godlan

Logic Data

Copley Consulting Group

Decision Resources, Inc.

SyteLine Benefits and Insights

Why use SyteLine?

Key differentiators & advantages of SyteLine

Boost Visibility and User Experience: Design, sell, and manage unique products with order management, customer relationship management (CRM), project and resource management, markup visibility and electronic collaboration tools.
Optimize the Supply Chain: Improve visibility across the supply chain and reduce costs with robust capabilities that enable better sourcing and procurement, inventory management, and shipping and receiving.
Reduce Operations Complexity: Facilitate productivity, planning and production to improve quality while reducing costs with quality management capabilities, advanced planning and scheduling, repetitive manufacturing tools, asset maintenance and more.
Expand Service Revenues: Manage and deliver superior service by leveraging real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools.
Support Digital Transformation: Leverage superior integration, extensibility, collaboration, analytics and mobile capabilities to drive digital transformation and compete in Industry 4.0.

Industry Expertise

SyteLine specifically caters to discrete and process manufacturers. Infor, the company that manages SyteLine, has more than 67,000 customers that use its software. Its broad portfolio, which includes EAM, WFM and CPQ solutions, can be easily integrated with SyteLine.

SyteLine Reviews

Average customer reviews & user sentiment summary for SyteLine:

197 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SyteLine reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Interface: With almost a 60% satisfaction rate amongst reviewers, SyteLine boasts a user-friendly interface and experience.
Functionality: According to 90% of reviewers, SyteLine provides robust functionality that can be managed and tailored to most business processes. Additionally, they provide industry-specific solutions so that users have the best fit for their business in terms of functionality.
Customization: Just over half of the reviewers who mentioned customization painted the process in a positive light. However, reviewers cautioned that extensive customization can lead to issues during system upgrades, but customizations are typically necessary to get the system to work with your business processes.
Robust Functionality: SyteLine offers a comprehensive suite of features covering core business processes like financials, inventory management, production planning, supply chain management and customer relationship management.
Scalability and Flexibility: SyteLine's adaptable architecture allows it to grow and evolve alongside your business, accommodating changing needs and expansion plans.
User-Friendly Interface: SyteLine's intuitive interface and design minimize training time and maximize user adoption, ensuring efficient and productive workflows.
Operational Efficiency: Streamlined processes, automated tasks, and integrated modules help eliminate manual data entry and duplication, optimizing resource allocation and boosting overall efficiency.
Enhanced Visibility and Control: Comprehensive dashboards and reporting tools provide real-time insights into key performance indicators, enabling informed decision-making and proactive problem-solving.

Cons

Support: Complaints relating to bad training documentation and unresolved issues yielded negative feedback in about 70% of reviews that mentioned SyteLine support.
BI and Reporting: Of the users who mentioned BI and reporting capabilities in their reviews, 66% expressed that SyteLine doesn’t offer sufficient out-of-box reports. They also mentioned that reports can be difficult to configure without IT support.
Navigation: Though the system is generally user-friendly, 63% of reviewers said that navigation can feel disjointed and non-intuitive, sometimes requiring multiple clicks to complete a simple transaction.
Customization Challenges: While SyteLine offers a comprehensive set of features, some users report difficulties in customizing the software to meet their specific needs and workflows. This can be particularly challenging for businesses with unique processes or requirements.
Integration Challenges: Integrating SyteLine with other business applications can be complex and require significant technical expertise. This can lead to delays and additional costs during implementation.
Occasional Performance Issues: Some users have experienced occasional performance issues, such as slow response times and system crashes. These issues can disrupt workflows and impact productivity.
Mid-Range Price: SyteLine falls within the mid-range price bracket for ERP solutions, which may be too expensive for small businesses or those with limited budgets. Additionally, the subscription-based pricing model can be a significant ongoing expense for some businesses.
Limited Reporting Capabilities: While SyteLine provides standard reports, some users report that the built-in reporting capabilities are limited and lack customization options. This can make it challenging to generate specific reports needed for analysis and decision-making.

Researcher's Summary:

User reviews of Infor SyteLine paint a mixed picture, highlighting strengths and weaknesses.

On the plus side, many users praise its robust functionality and scalability. Users particularly note that it can manage core business functions like finance, inventory, production, and customer management well and adjust to changing needs. This could be a major plus for businesses with ambitious plans.

New to ERP systems? Many reviews suggest SyteLine's interface is intuitive and easy to learn, minimizing training time and getting teams up and running quickly. Streamlined workflows and automated tasks are also highlighted as efficiency boosters, improving resource allocation.

Additionally, real-time insights and comprehensive reporting are popular among many users. Reviews expressed real-time insights on job shop visibility, equipment and stocks, allowing them to address potential issues before they snowball.

Now, let’s consider some potential challenges. Some users express frustration with customization and integration challenges, finding it difficult to tailor the software to their specific requirements and connect it with other apps. This issue could be a deal-breaker if your business has unique workflows or relies heavily on specific integrations.

There are occasional mentions of slow response times and system crashes. This problem can be disruptive and impact productivity, so consider your tolerance for such occurrences.

Compared to similar products, SyteLine has a steeper learning curve but ultimately offers a more powerful and feature-rich experience. While reviewers note that it's user-friendly overall, they also report that the initial setup can be more complex than with options like Sage X3 or Epicor ERP.

The mid-range price point can also deter small businesses with limited budgets. Others may find the subscription model less attractive than perpetual licensing options available in other solutions.

Here’s our verdict: SyteLine is a powerful and versatile ERP system that’s well-suited for mid-sized businesses with complex processes and a desire for robust functionality. However, its customization and integration challenges, occasional performance issues and mid-range price are worth considering. Carefully weigh the pros and cons against your specific needs and budget before committing.

Key Features

Operation and Supply Chain Management: Enable better sourcing and procurement, inventory management, and shipping and receiving. Collaborate with vendors over a secure supplier portal. Regularly verify physical inventory levels to ensure accuracy.
Project Management: Access a single interface that provides a unified location to manage all projects and resources. Includes a defined task and resource structure, defined invoice milestones and revenue recognition, and quick cost-and-schedule-variance identification.
Advanced Planning and Scheduling (APS): Use demand forecasting tools to predict customer needs and track materials availability to ensure sufficient raw materials are always in stock. Use APS tools with mixed mode support for engineer-to-order, configure-to-order, highly repetitive, process and service-based manufacturing.
Shop Floor Management: Manage production activities on the factory floor in real time. Create, track and manage work orders associated with specific production runs. Track labor with visibility of employee time spent on different production tasks.
Purchase Orders and Requisitions: Generate purchase orders automatically based on purchase requisitions and approved vendor information. Manage communication with suppliers and track purchase order status.
Service Management: Manage and deliver tailored service with real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools.
Industry 4.0 Integration: Connect with internet-of-things (IoT) devices on the factory floor to gather accurate data on machine performance, environmental conditions and other factors. Automate production processes based on real-time insights.
Collaboration Portals: Improve collaboration with customers, vendors and resellers with easy-to-use portals that provide quick access to data that users care about.
Financial Management: Coordinate production operations with financial and costing operations. Capabilities include:
- Accounts payable and receivable can automatically input and calculate payments.
- Tax management to ensure financial compliance through various business stages.
- Parametric and rule-based calculations to automatically calculate pricing for individual materials.
- Ability to link purchases, work orders and customer orders to calculate profit margins.

Approach to Common Challenges

Keeping up With Operational Complexity: Get a holistic view with multi-site planning, global work, and multi-language and currency conversion support. Remain compliant across borders.
Improving Inventory Control: Use real-time supply chain and inventory management insights to identify potential issues. Use advanced forecasting and demand planning tools to optimize stock levels, minimize carrying costs and prevent stockouts.
Generating Accurate Bills of Materials: Create BOMs for various products. Automate the process based on product configurations, reducing errors and saving time.
Meeting Complex Regulatory Compliance Needs: Built-in compliance tools and industry-specific functionalities assist in adhering to regulations and mitigating compliance risks.
Eliminating Data Silos: Facilitate seamless integration with other applications with open architecture and robust APIs. Connect workflows to ensure data consistency across the organization.
Avoiding Lengthy Deployment Timelines: Leverage pre-configured industry-specific templates and cloud-based deployment options to reduce implementation time and improve time to value.
Lacking Ongoing Support and Maintenance: A dedicated support team, readily available resources, and regular software updates ensure optimal performance and address user concerns promptly.
Meeting Customer Demands for Short Order Cycles: Keep up with ever-changing customer demands with production schedules based on real-time material availability and machine capacity. Use scenario planning and what-if analysis tools to identify bottlenecks.

Cost Of Ownership

Frequently asked questions regarding SyteLine pricing include:

Q: What’s the upfront cost of SyteLine?

A: SyteLine’s upfront cost depends on several factors, including the number of users, required modules and deployment options (cloud vs. on-premise). As a rough estimate, expect to pay between $50,000 and $200,000 for upfront license fees.

Q: What are the recurring costs associated with SyteLine?

A: SyteLine is typically priced on a subscription basis, with monthly or annual fees based on the number of users and modules used. Expect to pay around $200 to $500 per user per month.

Q: What are the additional costs with Syteline?

A: Besides the core software, expect additional expenses for implementation services, data migration, training, customization, maintenance and support services.

Q: Can I justify the cost of SyteLine?

A: Whether SyteLine is cost-effective depends on your specific needs and budget. Consider the potential benefits, such as improved efficiency, reduced costs and increased profitability. Compare these benefits to the total cost of ownership (TCO) to determine if SyteLine is a good investment for your organization.

Remember to factor in both tangible and intangible benefits to make an informed decision.

Limitations

When considering a particular ERP vendor, it’s essential to acknowledge a program’s areas for improvement. Some of the product limitations include:

Can take 3-6 months to implement a new version of the program.
In-app navigation isn’t intuitive.
Lacks features to manage non-conformances (NCRs), engineering changes (ECNs), process reviews, quality deviations and supplier relations.
Multiple payment methods for returns require custom development.

Demo Resources

Resources that provide SyteLine demo insights include:

Interactive Product Tour: Request a live demo with a representative to explore the software's interface, key features and functionalities through an interactive online tour.
Pre-Recorded Webinars: Access recordings of live webinars showcasing SyteLine's capabilities and addressing specific industry needs.
Industry-Specific Demo Scenarios: View tailored demos demonstrating how SyteLine caters to your specific industry and addresses its unique challenges.
Feature-Specific Videos: Look for videos with titles mentioning features relevant to your specific needs.
Free Trial Account: Get hands-on experience with a fully functional demo account, testing SyteLine's functionalities and workflows in your environment.
Case Studies and Customer Testimonials: Learn from real-world examples of successful SyteLine implementations and the benefits achieved by satisfied customers.
Live Chat Support: Connect with Infor's product specialists live on chat to ask questions and receive personalized guidance on SyteLine's capabilities.
Infor Concierge: Set up an account with Infor Concierge to get updates on support incidents, rapid views and voting for product improvements, webinars and courses, production-specific educational lectures and webinars, product upgrade details and more.

FAQs

Frequently asked questions regarding SyteLine include:

Q: How does SyteLine handle industry-specific needs?

A: SyteLine offers preconfigured industry-specific templates and functionalities, addressing unique challenges and workflows across various sectors, such as manufacturing, distribution and food & beverage.

Q: What are the integration capabilities of SyteLine?

A: SyteLine's open architecture and robust APIs enable seamless integration with diverse business applications, including CRM, eCommerce platforms and warehouse management systems, fostering data consistency and streamlined workflows.

Q: How does SyteLine ensure data security and compliance?

A: SyteLine prioritizes data security with comprehensive security features, including role-based access control, data encryption and audit trails. Regular software updates and adherence to industry standards ensure compliance with relevant regulations.

Q: What training and support resources are available for SyteLine users?

A: Infor provides a range of training options, including online courses, instructor-led training, and on-site training programs. Additionally, users have access to comprehensive documentation, knowledge base articles and dedicated support teams for prompt assistance.

Q: How does SyteLine scale to accommodate business growth?

A: SyteLine's flexible architecture allows for scalability to accommodate future growth and changing business needs. Users can add new modules, increase licenses and leverage cloud-based solutions to scale their ERP system efficiently.

Q: What are the benefits of using SyteLine in the cloud?

A: Cloud deployment of SyteLine offers several benefits, including faster implementation, reduced IT infrastructure costs, automatic software updates and increased accessibility from anywhere. This option allows businesses to focus on core competencies and leave IT management to Infor.

Q: Is SyteLine any good?

A: Whether SyteLine is right for your business depends on your specific needs. SyteLine is ideal for small to mid-sized manufacturers and distributors. It's known for being flexible and customizable, but finding specific user reviews can be challenging.

Consider factors like your industry, budget and desired features when evaluating SyteLine.

Q: Who owns SyteLine ERP?

A: Infor owns SyteLine ERP. Previously known as Infor CSI, SyteLine is part of Infor's CloudSuite Industrial product line

Product Screenshots and Videos

Value-Added Benefits

How Godlan adds value to SyteLine

Flexible Implementation and Staffing: Implement an on-premise, hosted, cloud or hybrid solution. Choose between on-site or remote staffing for hosted implementation with compliance checks including employment and engagement disclosure, location disclosure and legal work authorization.
Change Management: Prepare for organizational changes with a pre-implementation stakeholder analysis and change readiness assessment report along with an organizational change management plan. Access a named resource that manages post-implementation support.
Data Migration: Use a data migration and master data management plan to create a single source of truth that is uniform, accurate, consistent and accountable to shared master data assets.
Global Accessibility: Set up functionalities for multiple currencies, taxation models and import and export restrictions.
Status Reports and Updates: Stay up-to-date on deliverables, milestones, progress, risks and issues with a weekly status report and meeting. Summarize the project’s overall progress with an executive status report and monthly meeting.
Organization-Specific Training Programs: Fill ERP skill gaps with training programs built from skill gap analysis of your organization. Participate in on-site or remote role-based live training sessions, access Infor Campus pre-recorded training videos and read subscription training manuals.
360 Degree Experience in Module Implementation: Avoid hiccups when implementing multiple modules with a consulting team that has experience with all areas of Infor’s Cloudsuite Industrial functionality.

Industry Expertise

Infor CloudSuite Industrial (SyteLine) by Godlan Inc. has 40 years of consultancy experience serving an array of industries, including aerospace and defense, automotive and OEM, electronics and high-tech, furniture, fixtures and CPG, and medical devices. Other sectors include industrial equipment, job/machine shop. It also caters to make-to-order, engineer-to-order and general manufacturing.

Additional Support and Services

Advice: Register for an account to access the Infor Xtreme Online Support webpage. Interact with the user community via the Syteline User Network. Use the Godlan Navigate Program to access a named support resource post-implementation.

Consulting: Get access to custom training, customization, data collection and MES applications, integrations and process improvements.

Engineering: Call (586)464-4400 or send an email to [email protected] for more information or troubleshooting. Access on-premise maintenance support.

Implementation: Choose between three implementation options: turnkey, self-managed and collaborative. Get complete assistance with turnkey implementation. Select the self-managed option to assume complete implementation responsibility. Delegate implementation roles and responsibilities with Godlan support

Value-Added Benefits

How Logic Data adds value to Infor CloudSuite Industrial (Syteline)

Increased Operational Efficiency: Ensure proper execution of key business processes, identify areas of improvement and continually improve with Logic Data’s range of services.
End-to-End Visibility: From implementation plans to upgrade plans, Logic Data provides end-to-end visibility of your business processes and how Infor CSI manages them.
Eliminate Redundancies: Schedule audits for specific exceptions such as after high levels of staff turnover, before or after major business changes, when conflicts develop between departments and more. The audits identify issues and Logic Data proposes a plan moving forward. This eliminates redundancies before they become persistent issues

Industry Expertise

Logic Data serves several industries, including medical devices, aerospace, industrial equipment, food and beverage, injection molding, metal fabrication, field services, specialty vehicles and more.

Additional Support and Services

Advice: Logic Data provides surveys that pinpoint any issues needing to be addressed and then design a conversion plan for upgrades.

Consulting: The Gap Analysis service provides clients with a post-implementation audit that evaluates the effectiveness of the system at your organization and proposes a plan going forward.

Engineering: Logic Data programmers offer years of experience working with Syteline and they can perform anything from simple changes to development of customized modules.

Implementation: Implementation services include a 10-step plan that’s followed by a pilot which tests your new system set up.

Value-Added Benefits

How Copley adds value to SyteLine

Workshop Model: Evaluate all implementation outcomes and coordinate them with the proper business requirements via Copley's detailed workshop model.
Set Tasks: Initiate data structures, codes and file assignments during the implementation process.
ERP Conference Room: Perform test runs on routine transaction transfers, finding issues, approving operation standards and more with the ERP Conference Room tool.
ERP Go Live: Receive thorough plans, data approvals, on-site support, follow-up tutorials and more with Copley's ERP Go Live support team.
Business Process Seminars: Execute a Q&A rundown of current practices and corporate needs and determine customizations, upgrades, reporting necessities and more through business process workshops.
Highly-Experienced: Work with a team that has an average of 12 years of Infor SyteLine experience and rich functional and technical experience. The team also draws upon financial, operational and technological backgrounds to offer drilled-down data for all requirement areas, serving all organizations from start-ups to Fortune 500 enterprises.
Flexible Implementation Options: Receive a highly collaborative methodology that underlines service deliveries remotely and on-site with tailored training material without causing disruptions to routine activities. Users also pick from three implementation methods such as self-managed, full turnkey or hybrid.
Tailored Approaches: Gain compromising program management, performance and reporting approaches in accordance with thorough budgets and planned responsibilities for all involvements.
Micro-Vertical Focus: Bring software troubles to a reseller with 30 years of experience and Infor's only certified partner of its channel ecosystem approved for FDA-certified industries.
Enhanced Lot and Serial Traceability: Manage full device history record (DHR) creation and inquiring with an integrated device master record (DMR) via the lot and serial traceability tools. These accessories also detect crucial sensitivity, privacy and data security to upkeep suitable data supervision for full audit trail capabilities.
Support FDA-Mandated Protocols: Access Copley's diverse consulting appliances such s OPQ scripts, test plans and instructions for validated FDA-mandated support that aligns with governing and chronicling testings from the Good Manufacturing Practices (GMP) and related operations for the establishment, production and allocation of standard merchandise and services.
Metrics and Results: Collaborate with the consultation team to measure ROI objectives quantitatively and qualitatively by adhering to budgets, timelines, process efficiencies and suitable bottom-line results.

Industry Expertise

The Copley Consulting Group was founded by former KPMG Management Team members. It serves diverse industries such as FDA regulated, general manufacturing, health and human services, high technology, aerospace and defense, state and local government, Marine, police and public safety, K-12 and higher education. Copley continues to provide guidance via improvement, digital transformation and strategy to clients.

Additional Support and Services

Advice: The ERP Go Live Support enables patrons to access hassle-free planning of every crucial event, supervise results and operations and acquire a full on-location presence from this support team. Whether users need Copley's services for ERP implementations or independent deployment protocols, Copley offers in-depth information and advice.

Consulting: Access various SyteLine services such as program management, business process workshops, client user training, ERP conference room pilot and ERP Go Live support. Users may also access hosting and managed services for operations in need of discharging tasks to third parties.

Engineering: For technical support that cooperates with clients for post-initial implementation or to amplify internal resources for routine help, users may fill out the support ticket on Copley's support page or call 855-884-5305.

Implementation: Copley's implementation process offers a cooperative environment for clients leveraging tailored on-site training and education in-between routine activities. The process employs simple sequential project management procedures to reduce time and expenses while still yielding potent knowledge distribution and independence to clients.

Value-Added Benefits

How Decision Resources, Inc. adds value to Infor CloudSuite Industrial

ERP Implementation: The Decision Resources, Inc. team has extensive experience in ERP applications and can help you go live within minutes on a limited budget. It offers full-service, customer-directed and quick-start implementation options.
Project Management: Certified project managers manage system and business improvement projects and help keep the project on track and the team focused on business goals.
Solution Development: The development team helps users analyze business requirements and design the best solution from large integrated applications to small extensions and reports. The Mongoose development framework delivers fully functional applications within no time.
Technical Consulting: The technical team manages installations, upgrades, performance tuning, system administration, disaster recovery, training, planning and more.

Industry Expertise

It caters to various industries, including primary metals, equipment and machinery, oil and gas, metal fabrication, food manufacturers, aerospace and defense, mining and material processing and more.

Support and Services

Advice: It maximizes value, accelerates deployment and reduces risk to drive manufacturing efficiency and drive productivity. It helps bring outside expertise and experiences to a particular project to help it succeed.

Consulting: It provides installations, upgrades, disaster planning, performance tuning, system administration and maintenance and more.

Engineering: It helps clients migrate to the latest version of the solution and reapply the required customizations.

Implementation: ERP consultants help understand organizational goals and objectives to develop implementation plans accordingly. It offers full-service, customer-directed and quick-start implementations to fit different types of projects.