Concur Expense Reviews & Pricing

by SAP Concur | Founded 1993, Bellevue, Washington

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is Concur Expense?

Industry Specialties: Education, Energy & utilities, Financial services, Government, Government contracting, Healthcare, Legal/professional services, Life sciences, Manufacturing, Non profits, Oil, mine, and gas, State & local governments, Technology companies.

Concur Expense is a sophisticated software solution designed to streamline expense management processes. It is particularly well-suited for businesses of varying sizes across industries such as finance, healthcare, and technology, where efficient expense tracking is crucial. The platform offers unique benefits like automated expense reporting, integration with travel bookings, and real-time data analytics, enhancing operational efficiency. Users appreciate its intuitive interface and robust features, including receipt capture via mobile devices and policy compliance checks. Compared to similar products, Concur Expense is praised for its comprehensive capabilities and ease of use, though some users note a learning curve. Pricing details are typically customized based on organizational needs, so potential users are encouraged to contact SelectHub for a tailored quote. Overall, Concur Expense stands out for its ability to simplify and automate expense management, making it a valuable tool for businesses aiming to optimize their financial operations.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

Product Screenshots and Videos

Concur Expense Pricing

Based on our most recent analysis, Concur Expense pricing starts at $2 (Per Transaction, Usage-Based).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $2.45
Pricing Model: Per Transaction, Usage-Based
Free Trial: Yes, Request for Free

Training Resources

Concur Expense is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Concur Expense:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Concur Expense Benefits and Insights

Why use Concur Expense?

Key differentiators & advantages of Concur Expense

Streamlined Approval Process: Concur Expense automates the approval workflow, reducing the time managers spend on reviewing and approving expenses. This ensures faster reimbursement and less administrative burden.
Enhanced Compliance: The software enforces company policies by flagging non-compliant expenses, helping organizations maintain adherence to internal guidelines and external regulations.
Real-Time Expense Tracking: Employees can capture and submit expenses on-the-go using mobile devices, providing managers with up-to-date visibility into spending patterns.
Reduced Errors: Automated data entry and receipt capture minimize human errors, ensuring accurate expense reporting and reducing the risk of financial discrepancies.
Improved Financial Insights: Concur Expense provides detailed analytics and reporting tools, enabling finance teams to identify spending trends and make informed budgeting decisions.
Time Savings: By automating routine tasks such as receipt matching and expense categorization, employees and finance teams save significant time, allowing them to focus on more strategic activities.
Global Accessibility: The platform supports multiple currencies and languages, making it suitable for multinational organizations and facilitating seamless expense management across borders.
Integration Capabilities: Concur Expense integrates with various ERP and accounting systems, ensuring a smooth flow of financial data and reducing the need for manual data transfers.
Enhanced Employee Experience: The intuitive interface and mobile app make it easy for employees to submit expenses, improving user satisfaction and compliance with expense policies.
Cost Control: By providing visibility into spending and enforcing policy compliance, Concur Expense helps organizations control costs and prevent unnecessary expenditures.
Environmental Impact: Digital receipt capture and electronic submissions reduce paper usage, contributing to an organization's sustainability efforts.
Scalability: The solution can grow with the organization, accommodating increasing numbers of users and transactions without compromising performance.
Security and Data Protection: Concur Expense employs robust security measures to protect sensitive financial data, ensuring compliance with data protection regulations.
Customizable Workflows: Organizations can tailor approval processes and expense categories to fit their unique business needs, enhancing operational efficiency.
Vendor Negotiation Leverage: Detailed spending reports provide leverage in negotiations with vendors, potentially leading to better terms and cost savings.

Industry Expertise

Concur Expense is a robust expense management solution that is best suited for businesses of all sizes, especially those with frequent travelers or high expense volumes. It is particularly well-suited for companies that want to gain better visibility into their spending and reduce costs.

Synopsis of User Ratings and Reviews

Based on an aggregate of Concur Expense reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Features: Concur Expense encompasses a wide array of features, covering everything from travel booking and expense tracking to policy enforcement and reporting, making it a one-stop solution for managing business expenses.
Mobile Accessibility: The availability of a highly-rated mobile app allows users to manage expenses, capture receipts, and submit reports from any location, simplifying expense management for on-the-go employees.
Integration Capabilities: Concur Expense seamlessly integrates with other enterprise systems, including accounting software and travel booking platforms, streamlining data flow and reducing manual entry.
Automated Processes: The platform automates numerous tasks, such as expense calculations, policy checks, and approval workflows, minimizing manual effort, reducing errors, and accelerating reimbursements.
Real-Time Visibility: Concur Expense provides real-time insights into travel and expense data, enabling businesses to track spending patterns, identify cost-saving opportunities, and make informed decisions.

Cons

User Interface: Many users find the Concur interface, particularly the mobile app, less intuitive and more cumbersome than some competing expense solutions.
Performance Issues: Users frequently report glitches, crashes, and slow performance with the Concur app, particularly on Android devices, leading to frustration and lost productivity.
Receipt Management: Uploading, attaching, and managing receipts can be a significant pain point for Concur users, with frequent issues reported in saving receipts correctly and linking them to expense reports.
Customer Support: Concur's customer support is often criticized for slow response times and unhelpful resolutions, leaving users feeling stuck and frustrated with unresolved issues.

Researcher's Summary:

Can Concur Expense concur with your expense management needs? User reviews from the last year suggest a mixed bag. While Concur Expense is generally praised for its robust features, mobile app, and integrations, which streamline expense reporting and make it a breeze for frequent travelers, some users find the initial learning curve steep and customer support inconsistent. For instance, one user lauded the app's ability to effortlessly upload receipts and track approvals, while another bemoaned the occasional spotty customer service. This disparity in experience highlights the importance of considering individual needs and expectations.

A key differentiator for Concur Expense is its comprehensive nature, offering a one-stop shop for expense tracking, reporting, and approval. This is particularly valuable for larger organizations where streamlined workflows and integration with existing financial systems are paramount. However, the lack of pricing transparency and potential for complexity might make it less appealing to smaller businesses with simpler requirements. Think of it like a Swiss Army knife – incredibly versatile but potentially overwhelming if you only need a basic blade.

In conclusion, Concur Expense emerges as a powerful tool best suited for larger organizations seeking a feature-rich and integrated expense management solution. Its strengths lie in its comprehensiveness, mobile capabilities, and automation features, which can significantly reduce manual effort and improve efficiency. However, potential users should weigh these benefits against the potential for a complex user interface and variable customer support.

Key Features

Notable Concur Expense features include:

Automated Expense Capture: Automatically imports and categorizes expenses from credit card transactions and receipts, reducing manual entry.
Mobile App Integration: Allows users to capture receipts and manage expenses on-the-go using a smartphone app, ensuring timely submissions.
Policy Compliance Checks: Built-in compliance rules flag policy violations, helping organizations enforce spending policies effectively.
Multi-Currency Support: Handles expenses in multiple currencies, automatically converting them based on current exchange rates for accurate reporting.
Customizable Approval Workflows: Enables organizations to set up tailored approval processes that align with their internal procedures.
Real-Time Analytics and Reporting: Provides detailed insights into spending patterns through customizable dashboards and reports.
Integration with ERP Systems: Seamlessly connects with enterprise resource planning systems like SAP, Oracle, and others for streamlined data flow.
Receipt OCR Technology: Uses optical character recognition to extract data from receipts, minimizing manual data entry errors.
Audit Trail: Maintains a comprehensive log of all actions taken within the system, supporting transparency and accountability.
Travel Booking Integration: Links with travel booking tools to consolidate travel and expense data, simplifying the management process.
Customizable Expense Categories: Allows businesses to define specific categories that match their unique expense tracking needs.
VAT/GST Tracking: Supports the tracking and reporting of value-added tax and goods and services tax for compliance with tax regulations.
Delegated Access: Permits users to assign delegates to manage expenses on their behalf, ensuring continuity during absences.
Fraud Detection: Employs algorithms to identify unusual spending patterns, helping to prevent fraudulent activities.
Expense Report Templates: Offers pre-configured templates for quick and consistent expense report creation.
Data Security and Compliance: Adheres to industry standards for data protection, ensuring sensitive financial information is secure.
Global Support: Provides support for multiple languages and regional compliance requirements, catering to international businesses.
User-Friendly Interface: Features an intuitive design that simplifies navigation and enhances user experience.
Third-Party App Integration: Connects with various third-party applications to extend functionality and improve workflow efficiency.
Custom Reporting Tools: Allows users to create bespoke reports tailored to specific business needs and objectives.