Categories:

#66

Metasys is ranked #66 in the CMMS Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Metasys Pricing

Based on our most recent analysis, Metasys pricing starts in the range of $100 - $500.

Price
$
$
$
$
$
i
Starting From
Undisclosed
Pricing Model
Annually, Quote-Based
Free Trial
No

Training Resources

Metasys is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Metasys:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Metasys Benefits and Insights

Why use Metasys?

Key differentiators & advantages of Metasys

  • Enhanced Performance and Reliability: Integrated interfaces reduce the risk of missed critical alarms allowing a fast response and enhancing performance. 
  • Openness and Interoperability: Choose from a wide range of third-party suppliers to integrate with through API accessibility. 
  • Scalability and Flexibility: Acting as a hybrid mechanism, it serves as a network engine while keeping the system completely open. 
  • Secure and Safe Environments: Access a cyber-health dashboard, enabling users and admins to address potential cybersecurity risks. 

Industry Expertise

Serves organizations of all sizes with building management in almost any industry, including education, healthcare, residential, government, transportation, industrial, entertainment and more.

Metasys Reviews

Average customer reviews & user sentiment summary for Metasys:

User satisfaction level icon: great

12 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Metasys reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Many users find Metasys intuitive and easy to navigate, even for those who are new to building management systems. For example, one user commented that they were able to quickly learn the system and start using it to manage their building's HVAC system.
  • Reliable Performance: Metasys is known for its reliability and stability, which is crucial for critical building systems. One user mentioned that they have never experienced any major issues with the system, and it has always performed as expected.
  • Strong Support: Metasys offers comprehensive support resources, including online documentation, training materials, and technical support. One user praised the responsiveness and helpfulness of the Metasys support team.
  • Scalability: Metasys can be scaled to meet the needs of buildings of all sizes, from small offices to large hospitals. One user commented that they were able to easily expand their Metasys system as their building grew.

Cons

  • Steep Learning Curve: New users often find the interface complex and challenging to navigate, requiring significant time and effort to master the system. This can be particularly frustrating for facility managers who are already juggling multiple responsibilities.
  • Limited Customization: Metasys can be inflexible in terms of customization, making it difficult to tailor the system to specific facility needs. For example, some users have reported difficulties in creating custom reports or dashboards that meet their specific requirements.
  • Integration Challenges: Integrating Metasys with other building management systems or third-party applications can be a complex and time-consuming process. This can lead to compatibility issues and hinder the overall efficiency of the facility management process.
  • Occasional Bugs and Glitches: While Metasys is generally reliable, users have reported occasional bugs and glitches that can disrupt operations. These issues can range from minor inconveniences to major disruptions that require technical support to resolve.

Researcher's Summary:

Is Metasys really meta, as in next-level awesome, or does it leave users feeling like they're stuck in the digital Stone Age? Recent user reviews on Metasys, Johnson Controls' software for managing building systems, paint a mixed picture. Some users praise its comprehensive approach to facility management, highlighting its ability to integrate and control various building systems, such as HVAC, lighting, and security, from a central platform. This, they say, simplifies operations and improves efficiency. However, other users find the software's interface clunky and unintuitive, especially compared to newer, more modern building management systems like BuildingOS or Facilio. They also point to its steep learning curve, which can be a major hurdle for new users.

A key differentiating factor for Metasys is its long-standing presence in the market and its extensive network of certified technicians and support services. This can be a major advantage for large organizations with complex building systems that require reliable support. However, this advantage is less relevant for smaller organizations with simpler needs, who might find Metasys to be overkill. Overall, Metasys seems best suited for large, established organizations with complex building systems and a preference for a well-established, if somewhat dated, solution. Smaller organizations or those looking for a more modern and user-friendly interface might find better options elsewhere.

Key Features

  • IP Controllers: Support instant response and improve resiliency using IP Controllers with ethernet ring technology. Simplify operator processes and increase occupant satisfaction. 
  • Integrations: Integrate with HVAC and non-HVAC systems on a single platform to increase operating speeds, improve IT processes and enhance security. 
  • High Capacity Memory and Fast Processing: Install or uninstall on existing and new systems with huge memory capacity and processing functions. Four-in-one sensors control temperature, humidity, CO2 and occupancy sensing. 
  • Intuitive User Interface: Utilize an interface designed to align with facility operators’ thinking. Use search and reporting tools to find data quickly, create reports and issue bulk commands. 
  • Potential Problem Areas: Gain access to a summary of existing problems in a building or campus. See all items that are in alarm, offline or overridden. 
  • Equipment Activity: View all changes made to specific pieces of equipment and alarms associated with them through a widget. 
  • Mobile: Get a consistent user experience across all devices. 
  • Equipment Serving Space: Find data for all equipment serving each space in a single click. View data across devices like phones, tablets, desktops and laptops. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Free trial not available. 
  •  Free version not available. 
  •  Hybrid deployment not available. 

Suite Support

mail_outlineEmail: This information is not available.
phonePhone: (844) 628 2529.
schoolTraining: The company offers in-person training along with online courses, webinars and documentation.
local_offerTickets: Not specified.

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