Field Nation Reviews & Pricing

Key Features

• Contact Management: Manage a central database of all contacts such as employees, technicians, third-party vendors and customers with details including address, phone numbers, email ID and more. 
• Recruitment Management: Utilize anonymous talent search to match available field service technicians to service requests in real time. Request additional resources and hire third-party vendors for one-off projects or on a contractual basis, wherever required. 
• Contractor Management: Add third-party vendors and sub-contractors, set up KPIs and track task completion in accordance with SLA compliance to maintain service quality and customer satisfaction. 
• Contract Management: Create and maintain customizable contracts and agreements with third-party vendors, sub-contractors, independent technicians and customers to facilitate long-term relationships. 
• Self-Service Portal: Offer a self-serve portal to clients to submit work order requests, access invoices, pay bills and check service history. 
• Scheduling and Dispatch: Track and schedule jobs with live locations of field technicians for efficient real-time dispatch and quick service delivery. Create flexible schedules for all available services, work orders and field staff members. 
• Routing: Create and share the most efficient route for technicians in real time. Optimize field operations with GPS tracking and get live location-based updates for check-in, check-out and status updates. 
• Work Order Management: Create new jobs, update details of existing work orders. And view work order progress from a central dashboard. 
• Time and Attendance: Track employee timesheets for each work order and record labor, traveling and asset costs for seamless accounting operations. 
• Preventive Maintenance: Maintain equipment maintenance agreements to facilitate timely corrective, preventive and predictive maintenance schedules. 
• Accounting: Create and share estimates, quotes, work orders and invoices using customizable templates. Integrate with popular accounting software for seamless data synchronization. 
• Electronic Signature: Capture client signatures with touch-enabled devices for approvals, invoices, feedback forms and more. 
• Service History Tracking: Maintain and access service history records for each customer along with details like address, order requests, assigned technicians, assets used, claims and warranties, upcoming work orders, documents, photos and invoices. 
• Document Management: Store, track and exchange a variety of digitized documents with contractors and customers like contracts, quotes, invoices, images, notes, warranty documents and more. 
• Claims Management: Upload, save, view, manage, share and update all warranty and claim-related documents. 
• Reporting and Analytics: Access automated reports for all aspects of business such as jobs and service deliveries, timesheets and revenue. 

Limitations

•  The platform is slow when updating work orders, routing or refreshing the pages. 
•  Outdated and hard to navigate interface. 
•  Tough to track field technicians in multiple time zones. 

Suite Support