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#17

Fieldglass is ranked #17 in the Field Service Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Fieldglass Benefits and Insights

Why use Fieldglass?

Key differentiators & advantages of Fieldglass

  • Connected Ecosystem: Offers a comprehensive digital partner network solution to accelerate innovation, engage with customers and drive business growth. Plan and design innovative solutions, build tools on the SAP business technology platform and accelerate time to value and go to market. 
  • Seamless Integrations: Delivers configurable integration points for cloud-based or on-premise software suites. Supported platforms include Oracle, SAP S/4 HANA, Microsoft Dynamics, IBM Cognos and more. Offers packaged and additional integrations and standard I/O data interfaces. 
  • Mobile Apps: Track people, projects and time-sensitive jobs from anywhere through mobile apps. Offers a desktop application on mobile devices, Manager Hub, to provide role-based access to critical capabilities. Use the Time Entry app to manage timesheets on mobiles and enter work hours conveniently. 
  • Secures Data: Utilize the Information Security Management System to safeguard data. Provides multiple certifications, including C5 attestation for EU/Germany, CSA STAR, SOC 1 Type 2, SOC 2 and ISO standard mandates. 
  • Diversity and Inclusion: Customers can flag diverse suppliers to ensure their participation in requisition processes. Offers app extensions to connect with talent networks focused on inclusivity such as The Mom Project, Daivergent and more. 

Industry Expertise

It has been ranked as “Market Leader” in the 2020 VMS technology advisor report by Ardent Partners. Industries that it serves include aerospace and defense, banking, construction, healthcare, high tech, insurance, oil and gas, professional services, rail and utilities.

Key Features

  • Workforce Management: Initiate, engage, manage and fulfill all tasks with contingent workers in a single location. Automates procurement processes and labor management. Streamline operations, strengthen security, improve productivity and mitigate risks throughout the organization by holistically managing the non-payroll workforce. 
  • Services Procurement: Simplifies external service provider engagements, including offsite or offshore, managed programs, independent contractors, BPOs and business services. Ensures greater quality, compliance to safety and security policies and cost savings. Manages services and projects throughout the procurement lifecycle. 
  • Worker Profile Management: Handle and track external workforce using standardized worker records that include contact details, work history, certifications, tenure, security ID, access to company assets and more. Manage audit tasks, headcounts and reporting effectively. Automates on and off-boarding tasks and ensures retrieval of business assets upon work completion. 
  • Assignment Management: Centrally deploy, control and pay workers across all project types and facilities. Simplifies work administration under existing supplier agreements. Onboard multiple employees, assign them to job orders, review hours via integrated time tracking and make a service entry sheet that combines with ERP. 
  • Analytics: Leverage analytics capabilities to get visibility into real-time data and actionable metrics to track trends, control quality and maximize value. Measure KPIs using pre-made dashboards, build custom stories and reports, and share and export data. 
  • Intelligent Spend Management: Manage spend across all sources, channels and categories with an integrated experience facilitated by advanced technologies. A single unified view of total enterprise spend helps control costs, increase collaboration and compliance, turn data into business insights and minimize disruption. 

Limitations

User feedback indicates the following limitations, as of the time of this review:

  •  UI requires improvement to better align with consumer products. 
  •  Runs slow sometimes, and pages crash periodically. 
  •  The data entry process can be tedious. 
  •  Technical support is not responsive. 

Suite Support

mail_outlineEmail: Not available. However, users can fill out a form on the contact page for queries.
phonePhone: (844) 843-0650.
schoolTraining: Whitepapers, case studies, eBooks, education library, datasheets, reports, webinars, reports, knowledge-based articles, documentation and tutorials.
local_offerTickets: Not mentioned.
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