TrackTik Reviews & Pricing

by TrackTik | Founded 2012, Quebec, Canada

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What is TrackTik?

Industry Specialties: Security and Service

TrackTik is a comprehensive software solution designed to streamline security workforce management. It offers a suite of tools for scheduling, reporting, and monitoring security personnel, making it particularly well-suited for security firms and large organizations with substantial security needs. The platform enhances operational efficiency by providing real-time insights, automated scheduling, and detailed reporting capabilities.

Key benefits include improved accountability, enhanced communication, and optimized resource allocation. Popular features encompass GPS tracking, mobile patrol management, and incident reporting, all accessible through an intuitive interface. Users appreciate its ability to integrate seamlessly with other systems, offering a cohesive management experience.

Compared to similar products, TrackTik is often praised for its user-friendly design and robust functionality. Pricing details are typically customized based on the specific needs of the organization, so it is advisable to contact SelectHub for a tailored quote. This ensures that users receive a pricing plan that aligns with their unique requirements.

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User Sentiment i

Based on 78 reviews:

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#88

TrackTik is ranked #88 in the Field Service Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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TrackTik Pricing

Based on our most recent analysis, TrackTik pricing starts at $299.

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Starting From: $299
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

TrackTik is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TrackTik:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TrackTik Benefits and Insights

Why use TrackTik?

Key differentiators & advantages of TrackTik

Enhanced Operational Efficiency: Streamline scheduling, dispatching, and reporting to reduce administrative overhead and improve resource allocation.
Real-Time Monitoring: Gain immediate visibility into field operations with live GPS tracking and incident reporting, ensuring rapid response to security breaches.
Data-Driven Decision Making: Utilize comprehensive analytics and reporting tools to identify trends, optimize performance, and make informed strategic decisions.
Improved Compliance: Ensure adherence to industry regulations and internal policies through automated compliance tracking and audit-ready documentation.
Increased Accountability: Enhance transparency and accountability with detailed activity logs and time-stamped records of all security operations.
Cost Savings: Reduce overtime and minimize labor costs by optimizing workforce deployment and eliminating inefficiencies.
Enhanced Communication: Facilitate seamless communication between field officers and management through integrated messaging and alert systems.
Client Satisfaction: Provide clients with detailed, professional reports and real-time updates, enhancing trust and satisfaction.
Scalability: Easily scale operations to accommodate business growth or seasonal demands without compromising service quality.
Risk Mitigation: Proactively identify and address potential security risks through predictive analytics and incident trend analysis.

Industry Expertise

TrackTik is used by over 500 residential and commercial security businesses around the globe.

TrackTik Reviews

Average customer reviews & user sentiment summary for TrackTik:

78 reviews

83%

of users would recommend this product

TrackTik has a 'great' User Satisfaction Rating of 83% when considering 78 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TrackTik reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-Time Insights: TrackTik's live dashboard provides real-time visibility into guard activities, allowing for proactive security management and faster response times to incidents.
Streamlined Operations: The platform integrates scheduling, dispatch, time and attendance, and billing, automating key processes and reducing administrative burden.
Data-Driven Decisions: TrackTik offers robust reporting and analytics features, delivering insights into guard performance, security trends, and operational efficiency.
Improved Accountability: The software's guard tour system with GPS tracking enhances accountability by monitoring guard movements and ensuring adherence to schedules.
Enhanced Client Communication: TrackTik facilitates transparent communication with clients through automated reports, incident updates, and a dedicated client portal.

Cons

Slowdowns: Users have reported experiencing occasional slowdowns, especially when dealing with a high volume of reports, which can hinder productivity.
Scheduling Module Shortcomings: Some users have found the scheduling module to be less robust than desired, citing limitations such as the inability to schedule overlapping officer shifts as a drawback.
Mobile App Usability: While generally well-received, there have been isolated reports of the mobile app lacking a user-friendly interface, particularly when accessing and viewing reports, and occasional issues with the panic button feature.
Implementation of Feature Requests: Although TrackTik is receptive to user feedback and suggestions for improvement, the actual implementation of these suggestions can be slow, potentially leaving users waiting for desired features.

Researcher's Summary:

User reviews from the past year reveal a mixed bag, but with a clear lean towards the positive. TrackTik is commended for its comprehensive features, particularly its robust reporting and analytics, which provide valuable insights into security operations. Users rave about the software's ability to streamline operations, automating tasks like scheduling, dispatch, and invoicing, ultimately saving time and money. For instance, one user highlighted how TrackTik's automated reporting feature eliminates the need for manual compilation, freeing up supervisors' time for other critical tasks. This echoes the sentiment that TrackTik is a powerful tool for security companies aiming to optimize their workforce and boost overall efficiency.

However, no software is without its flaws. Some users find TrackTik's pricing to be a bit steep compared to competitors, especially for smaller businesses with tighter budgets. Additionally, there are occasional reports of bugs and technical glitches, which, while not overly common, can disrupt workflow and cause frustration. A recurring concern revolves around the app's location tracking capabilities, with some users expressing privacy concerns. This is a valid concern, especially in an industry where employee privacy is paramount. Despite these drawbacks, TrackTik is generally viewed favorably by users. Its strengths, particularly its comprehensive features and user-friendly interface, outweigh the cons for many.

In conclusion, TrackTik is best suited for mid-to-large-sized security companies that require a robust, feature-rich platform to manage their workforce effectively. Its comprehensive suite of tools, including automated scheduling, real-time dispatch, and in-depth reporting, can significantly streamline operations and enhance overall efficiency. While the price point might be a deterrent for smaller businesses, the software's capabilities and potential for long-term cost savings make it a worthwhile investment for those who can afford it. Think of it as investing in a high-quality security system for your workforce management - it might cost more upfront, but the added security and peace of mind are invaluable.

Key Features

Live Dashboard: Track real-time operations with action logs for checkpoint scans, clock-in/clock-out, reports, videos, inactive users, GPS tracking, to-do lists and more.
Scheduling and Dispatch: Create client-oriented schedules with assigned roles and requisites, color-coded staff availability indicators, matching processes, recurring shifts and more. Send dispatch notifications automatically.
Routing and GPS Tracking: Share routing directions and track vehicular movements with GPS tracking for time and fuel cost efficiency.
Billing, Invoicing and Accounting: Create, store and share estimates and invoices using readymade templates. Integrate with accounting software to sync accounting and financial operations.
Payroll Management: Manage payroll with accounting and payroll integrations. Track overtime, paid time off (PTO) and holidays automatically.
Checkpoint Tracking: Create checkpoints for added security benefits and track specified activity for security adherence and compliance.
Incident Management: Report incidents across multiple or single locations with interactive and customizable charts, including pie charts, bar charts, line charts, area charts and heat maps.
Investigation Management: Manage investigations and track compliance issues for any given incident with video tracking and extensive reporting. Update clients and take measures for better security control.
Badge Management: Create and share badges for security personnel, regular staff and visitors. With barcode and biometric scanning, track entry and exit times as well as access levels.
Audit Management: Create and manage regular audits to keep up with security measures. Random and spot checks can also be managed within a location.
Visitor Management: Handle visitor entry and exit with badges, access level controls and video tracking.
User Roles and Access: Define and set up access levels for all users such as guards, staff, employees and clients to control the modules accessible by them. Access all modules of the software as an admin to get complete visibility.
Reporting and Analytics: Generate a range of report types to assess business performance. Create customizable report templates, drop-down menus, signature fields and incident-level reporting.
Client Portal: Offer site information, reports and incident analysis, activity documentation, service history records and more to the clients.
Performance Management: Track and manage employee performance with key metrics to prioritize rewards and performance improvement plans accordingly.
Dynamic Tracking and Geofencing: Monitor and track guard locations and send automated real-time SMS and email updates for out-of-zone notifications with geofencing.
Guard Tour System: Access a fully-featured guard tour system that supports QR code barcode, GPS checkpoints. It offers real-time GPS tracking and a centralized employee communication message board. Also, record incident videos through Watch Mode and notify emergency contacts automatically via panic mode.