WorkWave Route Manager Reviews & Pricing

by WorkWave, LLC | Founded 1984, Neptune, NJ

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Overview Pricing Benefits Reviews Features

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What is WorkWave Route Manager?

Industry Specialties: Serves logistics industries

WorkWave Route Manager is a cloud-based solution that helps users manage fleets, plan routes, track drivers and stay connected with staff and customers. It automatically plans routes and delivery schedules based on time constraints, vehicle load limits, layovers and estimated mileage and costs.

Suited for professionals in logistics, transportation and last-mile delivery businesses, it offers real-time alerts and notifications, along with GPS tracking that enables smarter routing, better fleet management and improved operational efficiency.

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User Sentiment

Based on 83 reviews:

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WorkWave Route Manager Pricing

Based on our most recent analysis, WorkWave Route Manager pricing starts at $54 (Per Vehicle, Monthly).

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Starting From: $54
Pricing Model: Per Vehicle, Monthly
Free Trial: No

Training Resources

WorkWave Route Manager is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for WorkWave Route Manager:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

WorkWave Route Manager Benefits and Insights

Why use WorkWave Route Manager?

Key differentiators & advantages of WorkWave Route Manager

Streamlined Operations: Streamline operations by profiling fleets and drivers, routing maps and automating invoices through QuickBooks integration, saving manual hours.
Complete Visibility: Get complete visibility into daily operations by planning routes, managing orders and tracking locations as well as estimated arrivals through GPS.
Enhanced Customer Satisfaction: With real-time GPS tracking, notify customers of order locations and estimated delivery time. Establishing clear communication leads to better services and customer satisfaction.
Optimized Routes: Plan routes for order deliveries in advance and track them in real-time to optimize for the best fuel efficiency and improve delivery times.
Improved ROI: Maximize resource utilization at lesser costs, plan better for supply and demand while improving ROI with automated routing, accounting integration and better order management.
Mobile Application for Drivers: With the 360 Driver mobile app, drivers can view routes in real time and track successful deliveries with barcode scanning.

Industry Expertise

With its presence in over 15 countries, WorkWave Route Manager has over 7000 customers in the logistics and delivery industries. Recognized by Gartner Market Guide-2019 as a representative vendor in Vehicle Routing and Scheduling, it has also been named an Inc. 5000 Fastest Growing Private Company five times.

WorkWave Route Manager Reviews

Average customer reviews & user sentiment summary for WorkWave Route Manager:

83 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of WorkWave Route Manager reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Routing: Nearly 86% of users who mention routing recommend the ease of route planning with the software.
Support: About 67% of users who talk about support concur that the customer and technical support is easy to reach, fast to respond and extremely helpful.
Data Management: Its smooth data transfer and management is praised by 60% of users who mention it.
GPS Tracking: Approximately 80% of users who refer to GPS tracking say that the feature comes in handy for real-time operational management and coordination.
User Onboarding: Nearly 75% of users who mention user onboarding agree that it is easy to adapt to and learn this software, especially with reliable onboarding training and support.
360 Driver Mobile App: Real-time routing, interstaff and client communication offered by the 360 Driver mobile app is recommended by 100% of users who refer to it.

Cons

Glitches: As many as 67% of users who talk about glitches note that the app and software are prone to occasional freezing and lag.
Cost: High subscription costs can be a dissuading factor, as noted by 100% of users who mention the software’s pricing.
Reports: Nearly 100% of users who refer to the reporting feature agree that the reports are limited in nature and leave a lot of analytical work to be done manually by users.

Researcher's Summary:

WorkWave Route Manager is a cloud-based solution for field service professionals to optimize their routing and operational flow. Its effortless onboarding, smooth data management and stellar support are lauded by users. Similarly, GPS tracking and the Driver app are also considered to be particularly helpful with timely deliveries and seamless coordination. However, the cost of the software is a bit steep. Moreover, limited reporting capabilities and occasional glitches need to be addressed.

Key Features

Profile Management: Create depots to streamline operations. Vehicle and driver profiles, as well as routes and guidelines, can be built, tracked and followed for seamless operational efficiency.
Order Management: Sync orders manually or automate the entire process to import orders, build and update routes, notify drivers for pickups and deliveries and speed up the order fulfillment process.
Route Planner: Automate the entire route planning process by generating the best route based on orders and customer requests, as well as the company’s rules, SLAs and guidelines for route planning. Get provisions for building and modifying plans manually with a drag-and-drop framework.
Mobile Dispatch Management: Keep drivers and technicians updated through real-time notifications about daily schedules and updated routes sent on their mobile devices.
Arrival and Departure Notifications: Leverage automated notifications to keep customers informed from dispatch to arrival with live tracking links and ETAs.
GPS Tracker: Get real-time visibility of drivers and bread-crumb trails with GPS tracking. Update routes and set up geofencing to restrict certain locations. Send real-time and instantaneous notifications to drivers for seamless and efficient coordination.
Quickbooks Integration: Keep track of finances and manage invoicing and payment in the field with QuickBooks integration.
Analytics: Get pre-built and custom data-driven reports on important business aspects like cost-benefit analysis, driver productivity and more, to evaluate and iterate business and operational plans.