Industry Specialties: Manufacturing, renewable energy, facility and property maintenance, residential services, solar, HVAC, internet service providers, pool maintenance, security & surveillance, cleaning, plumbing, landscaping, electrical, construction, garage, Spring, Textil
Zuper is a comprehensive solution designed to streamline field service management (FSM) tasks. Most people working in this industry aren’t behind a desk from 9 to 5, with a variety of job sites, schedules and responsibilities, Zuper equips technicians with mobile capabilities.
It’s especially useful for industries like HVAC, plumbing and electrical services, where managing a remote workforce is key.
The software offers significant benefits, including enhanced productivity, improved customer satisfaction and optimized resource allocation.
Popular features of Zuper include real-time job tracking, a customer portal, automated scheduling and custom geofencing tags. These features help businesses manage their field operations more effectively by providing clear visibility into job statuses and workforce performance.
Users generally like Zuper’s customer support and implementation process. Customizable workflows make it easier to adapt. You can use the mobile app offline, so work doesn’t stop if you have an unexpected Wi-Fi outage. However, some users found reporting outdated, and the mobile app can have a learning curve.
Personally, I like the focus on bettering the customer experience with flexible payment options, ETA alerts, invoices that can be sent directly in a text and an outlet for them to provide feedback.
As for pricing, Zuper usually falls in the mid-range, depending on user numbers and required features. They offer flexible payment options, whether you prefer monthly or annual plans, so you can scale things up as your business grows.
According to their main website, they’ve saved users up to three hours per day. Let’s see how they do it! We’ve accessed their in-depth demo and combed through user reviews; check out our findings below.
Based on 137 reviews:
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Zuper is ranked #2 in the CMMS Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.
Based on our most recent analysis, Zuper pricing starts at $55 (Per User, Monthly).
Zuper is supported with the following types of training:
The following support services are available for Zuper:
Average customer reviews & user sentiment summary for Zuper:
137 reviews
94%
of users would recommend this product
Based on an aggregate of Zuper reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Zuper is a comprehensive field service management solution that offers a detailed dashboard for effective oversight.
While test-driving the demo, I initially thought the dashboard felt a bit overwhelming because there’s a lot of info in one place. However, while it may seem cluttered at first, it shows the details employees need without multiple tabs or spreadsheets (while also giving great transparency to managers).
You can easily view your total jobs, with categories for in-progress, canceled, incomplete, completed and upcoming jobs.
At the top of the dashboard, there's a customizable icon that allows you to select your desired date range and choose to view data for all teams or a specific one.
To the right, you can monitor team availability, including total users, those on break, punched out for the day and those currently on the clock. Below this section, you'll find customer and coworker feedback represented by emojis, offering a quick snapshot of sentiments with options for happy, neutral, or unhappy responses.
The left side of the dashboard displays the number of booked and scheduled jobs, and a pie chart illustrates job statuses at a glance for those who prefer visual data.
The center of the dashboard highlights quote statuses like organized into drafts, accepted, declined, converted into invoices and awaiting responses. Below this, you'll find a summary of invoices categorized as pending, partially paid or paid.
Additionally, the dashboard categorizes jobs by type, such as project management, manufacturing, installation services and residential services. You can quickly assess totals for new jobs, return visits, recurring tasks and one-off jobs.
For managers, a leaderboard showcases employees based on the number of completed jobs.
I felt like the job-creating process was straightforward and easy. Start by clicking the suitcase icon in the left-hand menu, which is the second option. This takes you to a list of all jobs, where you can see the job title, customer info, assigned employee or team, category, status and priority.
To create a new job, click the "Create a New Job" button in the top right. You’ll be prompted to select either an existing customer or add a new one, after which you’ll proceed to enter job details. If you choose an existing client, their info—like address and phone number—will auto-populate.
I liked that it shows the customer’s address on the map and connects right to Google Maps. On top of that, the estimates on how long a job will take are really helpful for planning out your day.
Next, enter the job title, select its category and type, and choose a date and time slot. One thing that caught me off guard was the use of military time for the slots (like 18:30), but you'll get used to it quickly, and it won't slow you down.
In the job details section, there's a text box for any specific information, such as access codes or special client requests, like “please don’t use the front door” or “park on the street.” You can also highlight important details to make sure they stand out. Next up, assign the job to yourself or another employee, then simply preview and save.
What do users think of Zuper? Reading recent reviews, the consensus highlights its helpful and responsive implementation team. Most praise its automation features, integrations and scalability.
In contrast, some users found the mobile app layout and settings menu difficult to navigate. One recent review also mentioned that time entry is limited to clocking in and out without adding specific minutes/hours for direct tasks.
Zuper in Action
Overview:
A popular furniture company that operates in over 60 countries struggled with delivery delays and negative installation experiences. They were losing revenue with a wave of frustrated customers.
Challenges:
Solutions:
In another recent case study, a cleaning company in Austin was struggling with manual timesheets and paper processes, leading to inefficiencies and frequent payroll errors.
Pricing Package
Features
Ideal For
Starter
Core features:
Small businesses
Growth
Core features (As shown in Starter)
Popular features:
Customer portal and project management (coming soon)
Small to medium-sized businesses
Enterprise
Core features
Popular features: As shown in Growth
Comprehensive features:
Larger businesses
Includes Price/User and Minimum Commitment Terms for Zuper
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