Onfleet Reviews & Pricing
by Onfleet | Founded 2015, San Francisco, CA
Categories:
- Dumpster Software
- Courier Software
- Dot Compliance Software
- Fire Department Software
- Fleet Maintenance Software
- Fleet Management Software
- Fleet Tracking Software
- Fuel Management Systems
- IFTA Software
- Limo Software
- Moving Company Software
- School Bus Routing Software
- Service Dispatch Software
- Taxi Dispatch Software
- Towing Software
- Truck Dispatch Software
- Yard Management Software
What is Onfleet?
Industry Specialties: Serves all industries
Onfleet offers cloud-based inclusions for automated dispatch, route optimization, fleet tracking and analytics. It streamlines driver onboarding and empowers them with Android and iOS-friendly mobile support. Companies can boost driver accountability and productivity with performance metrics check, delivery proof, task list and e-signatures. It provides predictive ETAs and real-time alerts to plan and execute optimized deliveries.
Technical consultation is available for custom automation for reporting, driver scheduling and recipient import tasks. It offers custom integrations for task creation, analytics and inventory tracking and management.
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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Onfleet Pricing
Based on our most recent analysis, Onfleet pricing starts at $550 (Monthly).
- Price
- $$$$$
- Starting From
- $550
- Pricing Model
- Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Onfleet is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Onfleet:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Onfleet Benefits and Insights
Why use Onfleet?
Key differentiators & advantages of Onfleet
- Optimize Delivery Routes: Automatically create better dispatch routes, with multiple stops, delivery times and relevant factors for business. Stay updated at all times with live traffic and weather notifications.
- Reduce Costs: Lowers fuel consumption with efficient route planning and driver management. Save 20 to 40% on drive time and fuel cost.
- Customer Satisfaction: Boost customer experience with on-time deliveries, live status updates, feedback collection and ETAs.
- Increase Productivity: Assign more deliveries with automatic route planning, without risking late deliveries and employee burnout.
- Informed Planning: Plan better using detailed analytics, including order and task histories and comprehensive reports. Access end-to-end performance metrics for individual drivers.
- Free Trial: Utilize a 14-day free trial without submitting payment credentials to assess its functionality regarding organizational requirements.
Industry Expertise
Mid to large-sized businesses in a variety of industries including furniture, florists, pharmacy, grocery and prepared meals.
Onfleet Reviews
Based on our most recent analysis, Onfleet reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 172 user reviews from 3 recognized software review sites.
172 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of Onfleet reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
A cloud and web-based solution, Onfleet offers medium and large-sized enterprises delivery management tools. It also provides apps for Android, iPhone and iPad users. User reviews indicate positive experiences with ease of installation, customer support and dashboards. On the flip side, system lags, glitches and task assignment features are some downsides of the software. All in all, it’s worth giving it a try.
Key Features
- Route Optimization: Offers the best-optimized routes after considering factors like traffic, location, time, capacity and distance. Sends real-time re-optimization and route change updates to drivers.
- Dispatch Management: Handles all dispatch functions automatically. Auto-dispatch engine processes workflows to match order dispatches with the right driver to lower labor cost and service time.
- Driver Onboarding: Offers functional and intuitive Android and iOS device support. Streamlines onboarding with interactive user walkthroughs. Access driver details and documentation within the app from any location.
- Real-Time Insights: Updates customer information, including navigation and order details, in real time. Helps avoid traffic using third-party apps such as Waze, Apple Maps and Google Maps.
- In-App Documentation: Collect and save customer notes, barcodes, signatures and photos for proof of delivery. Assists with document management and regulatory compliance.
- Driver Chat: Offers a secure chat platform for simplified and quick communication for drivers.
- ETA Data: Provides accurate predictive ETAs and machine learning-powered alerts and notifications in real time.
- Customer Communication: Enables customers to text and call their drivers, call center or dispatchers in one tap. Protects data through anonymized customer calls.
- Performance Tracking: Helps visualize on-time rates and success rates and provides insights for feedback scores, service times and distance traveled. Users can filter data based on dispatch hours, weeks, days, drivers and teams.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Challenging delivery history searches.
- Frequent system downtime.
- Cumbersome to add drivers and assign tasks.
Suite Support
mail_outlineEmail: [email protected].
phonePhone: Not specified.
schoolTraining: Dedicated support articles are available for admins, dispatchers, drivers and developers.
local_offerTickets: Available on the support panel.
Awards
Onfleet stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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