GiveSmart Reviews & Pricing

by Community Brands HoldCo. | Founded 2011, St. Petersburg, FL

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Overview Pricing Benefits Reviews Features

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What is GiveSmart?

Industry Specialties: Serves all industries

GiveSmart is an event fund gathering technology that offers customizable event size, mobile bidding, text-to-donate, enhanced dashboard and reporting, seating arrangement, and more. It provides silent item management for live auctions and intuitive designs for product descriptions and designs. Campaign creation and management, ticketing, mobile responsive sites, secure payment processing, and automated tax receipts and thank you notes are some of its inclusions.

Users can set up dedicated pages for special days like Giving Tuesdays, events, auctions, fundraising games and more. Some of its additional attributes are self-checkout, pledge collection, event registration, sponsorship recognition and live donation displays.

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User Sentiment

Based on 544 reviews:

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GiveSmart Pricing

Based on our most recent analysis, GiveSmart pricing starts at $1,195 (Monthly).

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Starting From: $1,195
Pricing Model: Monthly
Free Trial: No

Training Resources

GiveSmart is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for GiveSmart:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

GiveSmart Benefits and Insights

Why use GiveSmart?

Key differentiators & advantages of GiveSmart

Increased Revenue: GiveSmart provides tools like mobile bidding, online donation pages, and text-to-give that make it easier for donors to contribute, potentially leading to increased revenue for your nonprofit.
Improved Donor Engagement: Features like gamification, live event updates, and personalized communication options can help you create a more engaging experience for donors, fostering stronger relationships and encouraging repeat donations.
Streamlined Event Management: GiveSmart simplifies event planning and execution with tools for guest management, ticketing, seating arrangements, and real-time reporting, saving your team time and effort.
Enhanced Data Insights: The platform offers robust reporting and analytics capabilities, providing valuable insights into donor behavior, fundraising performance, and event effectiveness, enabling data-driven decision-making.
Reduced Administrative Burden: GiveSmart automates many manual tasks associated with fundraising, such as payment processing, receipt generation, and donor data management, freeing up your staff to focus on other priorities.

Industry Expertise

GiveSmart specializes in providing fundraising software solutions for nonprofit organizations. Their platform is designed to streamline and enhance fundraising efforts, offering tools for online donations, event management, donor management, and more. GiveSmart is best suited for nonprofits of all sizes looking to optimize their fundraising strategies and engage with donors effectively.

GiveSmart Reviews

Average customer reviews & user sentiment summary for GiveSmart:

544 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of GiveSmart reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Donation Process: GiveSmart simplifies the donation experience for both one-time and recurring gifts, leading to increased donor participation and higher revenue generation. This user-friendly approach reduces friction in the giving process, encouraging more people to contribute to the cause.
Robust Event Management Tools: The platform offers comprehensive event management features, including ticketing, guest management, and auction tools. This allows nonprofits to efficiently plan and execute successful fundraising events, from small intimate gatherings to large-scale galas.
Real-Time Data and Reporting: GiveSmart provides real-time data and reporting capabilities, empowering organizations to track progress, measure campaign effectiveness, and make data-driven decisions. This level of insight helps optimize fundraising strategies and maximize impact.
Mobile-Friendly Interface: GiveSmart's mobile-friendly interface ensures accessibility and convenience for donors and administrators alike. Users can easily engage with the platform and manage their activities from their smartphones or tablets, enhancing overall user experience and engagement.

Cons

Steep Learning Curve: GiveSmart's interface can be overwhelming for new users due to its extensive features and functionalities. Navigating through the various options and settings may require significant time investment and training, posing challenges for organizations with limited technical expertise or volunteer staff.
Customization Limitations: While GiveSmart offers some degree of customization, users have reported limitations in tailoring the platform to their specific branding and event needs. This can be a drawback for organizations seeking a highly personalized experience for their donors and supporters.
Pricing Structure: GiveSmart's pricing model, which often involves a percentage of funds raised in addition to subscription fees, can be a concern for smaller nonprofits or those with tight budgets. The costs can accumulate quickly, impacting the overall fundraising efficiency.

Researcher's Summary:

GiveSmart appears to be most suitable for small to medium-sized nonprofit organizations seeking an all-in-one fundraising solution. The platform's user-friendly interface and comprehensive feature set make it accessible to organizations with limited technical expertise or resources. GiveSmart's scalability allows it to grow alongside an organization's needs, making it a viable long-term solution. Additionally, the platform's focus on donor engagement and data-driven insights can empower organizations to cultivate stronger relationships with their supporters and optimize their fundraising strategies.

Reviewers frequently highlight GiveSmart's user-friendly interface and intuitive design as a key strength. The platform's ease of use allows users with varying levels of technical proficiency to navigate and manage fundraising campaigns effectively. GiveSmart's comprehensive feature set, encompassing online giving, event management, donor management, and reporting tools, eliminates the need for multiple disparate systems, streamlining operations and reducing administrative burdens. This all-in-one approach simplifies the fundraising process and enhances efficiency for organizations.

While GiveSmart receives praise for its user-friendliness and comprehensive features, some users note areas for improvement. Occasional technical glitches and limitations in customization options have been reported. Additionally, the platform's pricing structure, which is based on a percentage of funds raised, may present challenges for organizations with tight budgets or those seeking more predictable costs. These factors are important considerations for organizations evaluating GiveSmart as a potential fundraising solution.

GiveSmart distinguishes itself from competitors through its emphasis on donor engagement and data-driven insights. The platform provides tools to personalize communications, track donor interactions, and analyze giving patterns. These features enable organizations to cultivate stronger relationships with their supporters and make data-informed decisions to optimize fundraising efforts. For instance, GiveSmart's robust reporting capabilities allow organizations to track the effectiveness of campaigns, identify trends, and measure progress towards fundraising goals. This data-driven approach empowers organizations to refine their strategies and maximize their impact.

Key Features

Bidding Management: Send auction links via text so that supporters can browse and bid with a single click from anywhere and on any device. Manage auctions, track items and donors, process bids, and communicate with guests from a unified dashboard. Bidders can receive outbid notifications and self-checkout on any items won.
Silent Auction: Host online silent auctions for existing and new donors. Leverage the item management module to procure and document items, letting donors submit images and descriptions directly through the website. Manage commodities, tax details, packages and bidding activities with an auction catalog. Admins can track campaign performance, access real-time insights, glean financial data and download revenue streams from the dashboard.
Team Fundraising: Acquire new donors and engage existing ones by allowing supporters to create and share their campaigns for art competitions, sports events, marathons and more.
- Custom Pages: Create personalized pages by adding titles, goals, images, videos and content.
- Leaderboard: Compare, monitor, rank and share individual fundraisers’ performance with real-time updates.
- Social Sharing: Promote campaigns by sharing pages via Facebook, Twitter, LinkedIn and emails.
Fundraising Management: Run multiple campaigns, manage annual fundraisers and facilitate online giving.
- Recurring Donations: Build a consistent income source through recurring giving, automatically initiating periodic withdrawals.
- Text-to-Donate: Dedicate specific keywords to different campaigns and receive donations via text.
- Organization Hub: Access and manage campaign data in a centralized hub, allowing admins to clone seasonal events for quick and efficient campaigns.
- Goal Meter: Displays campaign progress to keep supporters excited.
Ticketing: Streamline ticketing processes by leveraging organized guest lists, information on unplanned guests, sales tracking, automatic donor registration, safe information storage and more through an intuitive ticket portal. Secure payment processes by including add-ons like valet parking, mulligans and raffle tickets post-purchase. Attendees can also purchase sponsorships, VIP packages and golf foursomes.
Receipts: Optimize communications through automated tax receipts, donation letters and thank you notes, available via text or email. Provide auction, donor and ticket receipts post-purchase.
Salesforce Integration: Gain a comprehensive view of donor activities, potential opportunities and more by syncing with Salesforce. Ensures secure transmission of data, including contacts, campaigns and payments.

Suite Support

Extensive support includes 24/7 accessible chat.

Email: [email protected].

Phone: (877) 677-3791 and (855) 322-4483, Monday through Friday, 9 a.m. — 9 p.m. EST. Outside business hours, leave messages for support staff to get quick responses.

Training: The help center offers demo videos, step-by-step guides and webinars.

Tickets: Not listed.