MobileCause Reviews & Pricing

by MobileCause | Founded 2008, Calabasas, CA

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Overview Pricing Benefits Reviews Features

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What is MobileCause?

Industry Specialties: Nonprofit

MobileCause (acquired by Community Brands as part of the GiveSmart platform) is an online software purpose-built for nonprofit organizations to accelerate raising funds both in-person and virtually. Users can leverage text-to-donate, scannable ticketing, live event thermometer, peer-to-peer pages, volunteer signups and more. A dedicated in-person strategist provides them with one-on-one custom fundraising plans, storytelling best practices, interactive calls-to-action and donor engagement strategies. Other offerings include a unified dashboard, fundraising without transaction fees, 24x7 customer support, donor reporting and analytics and end-to-end security.

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User Sentiment

Based on 238 reviews:

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MobileCause Pricing

Based on our most recent analysis, MobileCause pricing starts in the range of $10 - $100.

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Starting From: Undisclosed
Pricing Model: Annually
Free Trial: No

Training Resources

MobileCause is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MobileCause:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MobileCause Benefits and Insights

Why use MobileCause?

Key differentiators & advantages of MobileCause

Enhanced Engagement: MobileCause facilitates direct and personalized communication with donors through SMS and email, significantly increasing engagement and fostering a sense of community among supporters.
Streamlined Fundraising: The platform simplifies the donation process, making it easy for supporters to contribute through various payment methods, leading to increased fundraising efficiency and higher conversion rates.
Event Management Simplified: With tools for ticket sales, registrations, and live event fundraising, MobileCause removes the logistical headaches of event planning, allowing organizations to focus on creating memorable experiences for attendees.
Real-Time Analytics: MobileCause provides instant access to fundraising data and donor insights, enabling organizations to make informed decisions, adapt strategies in real time, and maximize the impact of their campaigns.
Increased Donor Retention: By offering a seamless donation experience and effective communication tools, MobileCause helps organizations build lasting relationships with their donors, leading to improved retention rates.
Cost-Effectiveness: With its all-in-one platform, MobileCause eliminates the need for multiple software solutions, reducing overhead costs and providing a better return on investment for nonprofit organizations.
Customizable Campaigns: The software offers extensive customization options for fundraising campaigns, allowing organizations to align their fundraising efforts with their brand identity and mission, enhancing donor trust and loyalty.
Accessibility: MobileCause’s mobile-first approach ensures that fundraising campaigns are accessible on any device, expanding the reach of campaigns and making it convenient for supporters to donate anytime, anywhere.
Volunteer Coordination: Beyond fundraising, MobileCause offers tools for managing and communicating with volunteers, streamlining the coordination process and enhancing the volunteer experience.
Compliance and Security: MobileCause adheres to strict security standards and ensures compliance with payment processing regulations, providing peace of mind for organizations and their donors regarding the safety of their data and transactions.

Industry Expertise

MobileCause is renowned for its expertise in providing comprehensive fundraising and communication solutions tailored for non-profits and educational institutions. Its platform is best suited for organizations seeking to enhance donor engagement and streamline fundraising efforts through mobile and online channels. With a focus on user-friendly interfaces and robust support for event management, peer-to-peer campaigns, and donor communication, MobileCause is particularly beneficial for entities aiming to expand their fundraising capabilities and engage with a tech-savvy donor base.

MobileCause Reviews

Average customer reviews & user sentiment summary for MobileCause:

238 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of MobileCause reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Donation Process: MobileCause simplifies giving with text-to-give, QR codes, and Apple Pay, making it easy for donors to contribute quickly.
Customizable Fundraising Pages: The platform allows for branded donation pages and event microsites, ensuring a cohesive and professional look for fundraising campaigns.
Effective Communication Tools: MobileCause facilitates donor engagement through features like peer-to-peer fundraising, crowdfunding, and event management, fostering connections and encouraging participation.

Cons

Limited Customization: MobileCause's customization options for donation pages and forms might not meet the needs of organizations with specific branding requirements or complex donation structures.
Learning Curve: The platform's interface and features can have a steep learning curve, especially for users who are new to online fundraising or have limited technical experience. This can lead to frustration and a longer onboarding process.
Customer Support: Some users have reported challenges with MobileCause's customer support, including slow response times and difficulty resolving technical issues. This can be a significant drawback for organizations that rely on prompt and efficient support.

Researcher's Summary:

MobileCause is a software platform that helps organizations manage their fundraising efforts. It offers a variety of features, including online donation collection, event management, and donor management. MobileCause has been praised by users for its ease of use, its comprehensive feature set, and its affordable pricing. However, some users have reported that the platform can be difficult to customize and that its customer support is not always responsive.

MobileCause stands out from competitors like DonorPerfect and Bonterra with its focus on mobile giving and its user-friendly interface. The platform makes it easy for organizations to collect donations through text messages, which can be a convenient option for donors. MobileCause also offers a variety of features that are specifically designed for mobile fundraising, such as mobile-optimized donation pages and text-to-give campaigns. However, some users have found that MobileCause's customization options are limited compared to other platforms. Additionally, some users have reported that customer support can be slow to respond to inquiries.

Overall, MobileCause is a good choice for organizations that are looking for an easy-to-use fundraising platform with a strong focus on mobile giving. However, organizations that require a high degree of customization or that need responsive customer support may want to consider other options. It is important to note that software capabilities and user experiences can change over time, so it's always a good idea to check the latest reviews and information before making a decision.

Key Features

Online Giving: Facilitate swift donations, sign-ups and recurring gifts from any device, and ensure secure data storage with PCI level 1 compliance.
- Text-to-Donate: For donations from mobile devices, provides guests with a link to the donation page after they text a unique keyword to a 5-digit shortcode.
- Forms: Create customizable and shareable mobile-friendly forms to collect crucial donor contact info like name, phone, address and email.
- Event Page: Increase campaign awareness and consolidate information through event pages. Create or edit the pages without needing any code. Leverage the built-in social sharing and Livestream modules to optimize promotional efforts.
- Social Giving: Use social media to enhance campaigns by embedding forms on Facebook and hosting live broadcasts.
- Customizable Confirmation Pages: Personalize the donation confirmation page by adding elements like thank you images, CTAs, options for subscribing to a mailing list, and links to social media.
- Recurring Giving: Encourage recurring giving through intelligent pop-ups. Automatically suggests a recurring total based on the contribution made and prompts when the gift is less than a specific amount.
Fundraising Management: Streamline events with quick check-ins, automated receipts and a well-rounded communication strategy. Dedicated experts help build elaborate fundraisers by handling set-up, promotions, support and other needs.
- Tickets and Check-in: Create customizable and printable e-tickets with QR codes to accelerate check-ins. Relay guest details, revenue generation, and ticket orders and availability in real time.
- Card on File: Get donors’ credit card details when they check-in and facilitate giving throughout the event with a numeric code.
- Live Thermometer: Display donations and donor names in real time, recognize significant contributions and infuse animations to keep things interesting.
- Sponsorships: Reduce revenue dependency on tickets and donations by providing sponsorship opportunities. Set a cap on exclusive sponsorships, create extensive forms, monitor sign-ups, process payments and add the sponsor’s logo to the website.
- Livestream: Broadcast live events on Facebook, Youtube and Vimeo with options to view them via URLs even after they’ve ended.
- Event Enrollment: Track and store RSVPs and registrations with one form, and customize them to include exclusive requests and important guest details.
Crowdfunding: Diversify the donor base by allowing supporters to share campaigns within their networks. Individual fundraisers can create personalized pages, adding images, videos, CTAs and campaign goals. Provides a unique keyword to all fundraisers, allowing donors to share them via Facebook, Twitter, text and email.
Mobile Messaging: Share campaign updates, promote events, ask for contributions and send out automated donation reminders through text messaging. Volunteers can sign-up, subscribe, fill out surveys and more via text.
Integrations: Easily transfer data through CRM integrations such as Salesforce, Bloomerang, DonorPerfect, Kindful, Blackbaud eTapestry and more.
Dashboard and Analytics: Analyze data at multiple touchpoints, track conversion rates and uncover hidden insights through the interactive dashboard. Provides on-demand reporting and monitoring to augment performance and interactions.

Suite Support

Visit the help page to search for articles on account settings, fundraising, events, strategies, reports and more or contact support for specific questions.

Email: [email protected].

Phone: (818) 296-0345 for donor support, 10 a.m. — 7 p.m. ET or (888) 661-8804 and press 2 for urgent customer support, Monday — Friday, 7 a.m. — 4 p.m. PT. This number also reaches the emergency after-hours event support line for assistance during weekends and events outside support hours.

Training: Fundamentals and Intermediate certificate courses offer live training sessions, covering basic account functionalities and extensive usage. Non-certificate classes include fundraising strategy sessions, and showcases on the latest product updates. Other training modules include how-to videos, live strategy classes and free on-demand webinars.

Tickets: Not specified.