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#21

Raiser's Edge NXT is ranked #21 in the Nonprofit CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Raiser's Edge NXT Pricing

Based on our most recent analysis, Raiser's Edge NXT pricing starts at $3,375 (Monthly).

Price
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Starting From
$3,375
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Raiser's Edge NXT is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Raiser's Edge NXT:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Raiser's Edge NXT Benefits and Insights

Why use Raiser's Edge NXT?

Key differentiators & advantages of Raiser's Edge NXT

  • Increased Donor Database: Look for new supporters and explore existing donors’ potential using cultivation tools to increase donor databases. 
  • Enhanced Reach: Reach more prospects using enriched data that helps find the missing information about contacts such as emails, addresses and phone numbers. 
  • Improved Communication: Engage constituents using dynamic email campaigns, generate mission awareness and deliver the right message to target audience timely, using integrated multichannel techniques and tools. 
  • Saved Time and Money: Consolidate different processes, communications and data in a central solution so that everyone in the organization can access it as and when needed. 
  • Smooth Collaboration: Distribute information and coordinate seamlessly by accessing a holistic view of donors, prospects and volunteers. 

Industry Expertise

Designed for nonprofit organizations, it serves different specialties such as technology, CRM, SaaS, fund accounting, healthcare, higher education, analytics, finance and more.

Raiser's Edge NXT Reviews

Average customer reviews & user sentiment summary for Raiser's Edge NXT:

User satisfaction level icon: good

1436 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Raiser's Edge NXT reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Comprehensive Fundraising Tools: Raiser's Edge NXT provides a wide array of features that cater to various fundraising needs, such as donor management, grant tracking, online giving, and event management. This comprehensive suite of tools allows organizations to streamline their fundraising operations and improve efficiency.
  • Customizable Reporting: The platform offers robust reporting capabilities, enabling users to generate customized reports that provide insights into fundraising performance, donor behavior, and campaign effectiveness. These reports help organizations make data-driven decisions and track progress towards fundraising goals.
  • Cloud-Based Accessibility: Raiser's Edge NXT is a cloud-based solution, which means users can access the platform from anywhere with an internet connection. This accessibility allows for greater flexibility and collaboration among fundraising teams, regardless of location.
  • Integration with Microsoft Products: The software integrates seamlessly with Microsoft products such as Outlook and Office 365, which enhances user productivity and streamlines workflows. This integration allows for easy data sharing and communication between different platforms.

Cons

  • Steep Learning Curve: Many users report Raiser's Edge NXT as quite complex and challenging to learn, especially for those transitioning from other fundraising platforms or with limited technical expertise. The interface can feel overwhelming due to its extensive features and functionalities, leading to a prolonged onboarding process and potential frustration for new users.
  • Customization Challenges: While Raiser's Edge NXT offers customization options, some users find them to be rigid and limited, particularly regarding reporting and data visualization. Users often express the desire for more flexibility in tailoring the software to their specific needs and workflows, which can hinder efficiency and data analysis.
  • Cost Considerations: Raiser's Edge NXT's pricing structure can be a significant factor for some non-profit organizations, especially smaller ones with limited budgets. The subscription-based model and additional fees for certain features or modules may pose financial challenges and require careful budget planning.

Researcher's Summary:

Raiser's Edge NXT has received a mixed bag of user reviews over the past year. Many users appreciate its comprehensive suite of features, particularly its robust reporting capabilities and constituent relationship management tools. The ability to generate custom reports, track donor interactions, and manage fundraising campaigns efficiently are frequently cited as strengths. However, users often express frustration with the software's complexity and steep learning curve. Navigating the interface and mastering its functionalities can be challenging, especially for new users or those transitioning from simpler systems. Compared to competitors like Salesforce Nonprofit Cloud and Blackbaud CRM, Raiser's Edge NXT offers deeper functionality specifically tailored to fundraising needs, but at the cost of a more intricate user experience.

A key differentiating factor for Raiser's Edge NXT is its integration with other Blackbaud products, creating a seamless ecosystem for managing various aspects of nonprofit operations. This integration is particularly beneficial for organizations already invested in the Blackbaud suite, streamlining data flow and enhancing efficiency. However, this can also be a drawback for organizations seeking a standalone fundraising solution or those using competing software. The cost of Raiser's Edge NXT is another consideration, as it tends to be more expensive than some alternatives. Despite its complexities, Raiser's Edge NXT remains a popular choice for established nonprofits with complex fundraising needs and the resources to invest in training and implementation. Its comprehensive features and scalability make it well-suited for organizations seeking a powerful solution to manage their donor relationships and fundraising efforts effectively.

Key Features

  • Detailed Analytics: Make the right business decisions using robust analytics that offer smart recommendations such as soon-to-be-lapsed donors, most promising prospects, suggested ask amounts and more. 
  • Reports and Metrics: Detailed reports about campaign performance show which type of content works best for contacts. Gain insights through metrics on diverse programming, events, members and volunteers, and maximize programming. Track donor retention and acquisition through dashboards. 
  • Automation: Automate processes such as online donations, pledges and payment through a website, eliminating manual efforts. 
  • Performance Management: Manage and track performance of individuals as well as teams, monitor recent touch points and manage portfolios using role-based work centers. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Database view isn’t updated. 
  •  All functionalities of the classic RE 7 view aren’t available in the web view. 
  •  User interface is complicated. 
  •  Price is on the higher side. 
  •  Customer service is difficult to reach. 

Suite Support

Support associates are available through chat, Monday through Friday, 8:30 a.m. to 8 p.m. EST, excluding holidays. In addition to regular support options, Blackbaud offers implementation, digital marketing, consulting and managed services options.

A knowledge base has articles, web pages, customer guides, webinars and videos, along with help resources like product documentation and best practice documentation. Join the Blackbaud community to find out more about products and upcoming events.

mail_outlineEmail: Not mentioned.
phonePhone: Not listed.
schoolTraining: Blackbaud University offers a dedicated curriculum for the product. Data sheets and self-guided product tours, along with detailed documentation on the platform, are available.
local_offerTickets: Not available.
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