iTOP Reviews & Pricing
by Combodo
Categories:
What is iTOP?
ITOP is a popular platform that ranks 56 among all Help Desk Software according to our research analysts and 7 crowd-sourced reviews from 1 source. ITOP is most suitable for any sized company. ITOP can be deployed online and on-premise and is accessible from a few platforms including Windows and Linux devices. Similar alternatives to iTOP include Wavity, Milldesk and ThinkOwl.PRICE
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Training Resources
iTOP is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for iTOP:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
iTOP Reviews
Based on our most recent analysis, iTOP reviews indicate a 'great' User Satisfaction Rating of 80% based on 7 user reviews from 1 recognized software review sites.
7 reviews
Key Features
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Asset Tracking
- Audit Trail
- Automated Routing
- Availability Management
- Call Center Management
- Capacity Management
- Change Management
- Compliance Management
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Database
- Customizable Branding
- Dashboard
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Email Management
- Help Desk Management
- Impact Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- IT Asset Management
- IT Incident Management
- IT Reporting
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Multi-Channel Communication
- OSHA Compliance
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Project Management
- Queue Management
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting/Analytics
- Resource Allocation & Planning
- Safety Incident Management
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Request Management
- Social Media Integration
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Ticket Management
- Virtual Assistant
- Workflow Configuration
- Workflow Management
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