SysAid Reviews & Pricing

by SysAid | Founded 2002, Tel Aviv, Israel

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Categories:

Customer Service Software
Email Ticketing Systems
Help Desk CRM Software
Help Desk Software
Help Desk Software For Schools
Issue Tracking Software
IT Asset Management Software
ITSM Software
Knowledge Management Software
Online Help Desk Software
Remote Desktop Software
Remote Help Desk Software
Service Request Software
Ticketing Software
...

What is SysAid?

Industry Specialties: Healthcare, Retail, Education, Financial Services, Manufacturing, Aviation.

SysAid is a comprehensive Help Desk and IT Service Management software designed to streamline and automate various IT tasks. It is particularly well-suited for medium to large enterprises across industries such as healthcare, education, and finance, where efficient IT service delivery is crucial. The platform offers unique benefits like a robust ticketing system, asset management, and self-service portals, enhancing productivity and user satisfaction. Its powerful features include automation of repetitive tasks, integration capabilities, and advanced reporting tools, which provide valuable insights into IT operations. Users appreciate its intuitive interface and customizable workflows, which allow for tailored solutions to specific organizational needs. Compared to similar products, SysAid is praised for its flexibility and ease of use. Pricing details are not publicly available, so it is recommended to contact SelectHub for a personalized quote based on specific requirements. SysAid stands out for its ability to adapt to diverse IT environments, making it a versatile choice for IT management.

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User Sentiment i

Based on 374 reviews:

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#22

SysAid is ranked #22 in the Customer Service Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SysAid Pricing

Based on our most recent analysis, SysAid pricing starts at $79 (Per User, Monthly).

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Starting From: $79
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

SysAid is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SysAid:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SysAid Benefits and Insights

Why use SysAid?

Key differentiators & advantages of SysAid

Streamlined Ticket Management: SysAid automates ticket routing and prioritization, reducing response times and ensuring that IT teams can focus on resolving issues rather than managing queues.
Enhanced User Experience: With a user-friendly interface, SysAid allows both IT professionals and end-users to navigate the system effortlessly, improving overall satisfaction and reducing frustration.
Comprehensive Reporting: SysAid provides detailed analytics and reporting tools, enabling IT departments to track performance metrics, identify trends, and make data-driven decisions to enhance service delivery.
Integrated Asset Management: By combining IT service management with asset management, SysAid offers a holistic view of IT resources, facilitating better planning and resource allocation.
Customizable Workflows: SysAid allows organizations to tailor workflows to their specific processes, ensuring that the software adapts to the business rather than forcing the business to adapt to the software.
Improved Collaboration: With built-in communication tools, SysAid fosters collaboration among IT team members, ensuring that knowledge is shared and solutions are reached more efficiently.
Proactive Problem Management: SysAid's problem management features help identify recurring issues, allowing IT teams to address root causes and prevent future incidents.
Self-Service Portal: The self-service portal empowers users to resolve common issues independently, reducing the burden on IT staff and increasing user autonomy.
Scalability: SysAid is designed to grow with your organization, accommodating increasing numbers of users and devices without compromising performance.
Regulatory Compliance: With features that support compliance with standards like ITIL, SysAid helps organizations maintain adherence to industry regulations and best practices.
Cost Efficiency: By optimizing IT operations and reducing downtime, SysAid contributes to cost savings, allowing organizations to allocate resources more effectively.
Mobile Accessibility: SysAid's mobile app ensures that IT teams can manage tasks and respond to issues on-the-go, enhancing flexibility and responsiveness.
Seamless Integration: SysAid integrates with a wide range of third-party applications, ensuring that it fits seamlessly into existing IT ecosystems and enhances overall functionality.
Knowledge Management: SysAid's knowledge base feature allows IT teams to document solutions and best practices, facilitating continuous learning and improvement.
Security and Privacy: With robust security measures, SysAid ensures that sensitive data is protected, giving organizations peace of mind regarding information security.

Industry Expertise

SysAid is a popular choice for small to medium-sized businesses, educational institutions, and government organizations, particularly those in the Information Technology and Services or Hospital & Health Care industries. It's also well-suited for companies with 50-200 employees and revenue between $10 million and $50 million.

SysAid Reviews

Average customer reviews & user sentiment summary for SysAid:

374 reviews

91%

of users would recommend this product

SysAid has a 'excellent' User Satisfaction Rating of 91% when considering 374 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SysAid reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: SysAid is known for its intuitive design, making it easy for IT teams to navigate and use its features effectively.
Efficient Ticketing System: The platform excels in streamlining ticket management, enabling IT teams to track, prioritize, and resolve issues efficiently.
Automation Capabilities: SysAid offers automation features, such as automated ticket routing, which can save time and improve the speed of issue resolution.
Self-Service Portal: The availability of a self-service portal empowers end-users to find solutions to common problems independently, reducing the workload on IT staff.

Cons

Customization Limitations: Some users have reported that SysAid's customization options are not as extensive as those offered by some competing ITSM tools, potentially limiting their ability to tailor the platform to their specific needs.
Integration Challenges: Integrating SysAid with certain third-party systems can be challenging, and some users have mentioned encountering unexpected costs associated with integrations.
Change Management Interface: While generally considered user-friendly, some users have found the interface for change management to be less intuitive compared to other ITSM solutions.
Support Responsiveness: Although SysAid's support is generally regarded as reliable, there have been suggestions that there's room for improvement in terms of proactiveness in addressing user issues.

Researcher's Summary:

Is SysAid the system you need to aid your IT needs? User reviews from the past year paint a largely positive picture of SysAid, particularly highlighting its prowess in IT Service Management (ITSM). Users consistently praise its intuitive interface and robust ticketing system, which streamlines incident tracking and resolution, a crucial aspect of IT support. SysAid's asset management capabilities also receive high marks, providing organizations with a centralized platform to track and manage their IT assets throughout their lifecycle. This granular visibility is essential for optimizing resource allocation and ensuring business continuity.

However, some users point out limitations in SysAid's customization options, noting that tailoring the platform to specific workflows can be challenging. Integration with other business systems has also been cited as an area for improvement. While SysAid offers integrations, some users have found the process to be less seamless than desired. Despite these drawbacks, SysAid's affordability, compared to competitors like Jira, makes it a compelling choice for small to medium-sized businesses.

For organizations seeking a comprehensive yet cost-effective ITSM solution, SysAid emerges as a strong contender, especially for those prioritizing efficient ticketing and asset management. However, businesses with complex workflows requiring extensive customization or seamless integration with a diverse technology stack might need to weigh these factors carefully when considering SysAid.

Key Features

Notable SysAid features include:

Service Desk Automation: Automates repetitive tasks such as ticket routing and prioritization, freeing up IT staff for more complex issues.
Asset Management: Provides a comprehensive view of all IT assets, including hardware and software, to streamline inventory tracking and management.
Self-Service Portal: Empowers users to resolve common issues independently through a user-friendly interface, reducing the burden on IT support teams.
Incident Management: Facilitates efficient tracking and resolution of IT incidents with customizable workflows and automated notifications.
Change Management: Offers structured processes for managing IT changes, minimizing risks and ensuring compliance with organizational policies.
Problem Management: Identifies and addresses the root causes of recurring incidents to prevent future disruptions and improve service quality.
Knowledge Base: Centralizes information and solutions for common issues, enabling faster problem resolution and knowledge sharing among team members.
Reporting and Analytics: Delivers detailed insights into IT performance and service delivery through customizable reports and dashboards.
Remote Control: Allows IT staff to remotely access and troubleshoot user devices, enhancing support efficiency and reducing downtime.
Mobile App: Provides on-the-go access to SysAid's features, enabling IT professionals to manage tasks and respond to incidents from anywhere.
Integration Capabilities: Seamlessly connects with other enterprise systems and tools, such as Active Directory and third-party applications, to enhance functionality.
Customization Options: Offers extensive customization to tailor the platform to specific organizational needs, including custom fields, forms, and workflows.
Service Level Management: Monitors and manages service level agreements (SLAs) to ensure compliance and improve customer satisfaction.
Task and Project Management: Supports IT project planning and execution with tools for task assignment, tracking, and collaboration.
Multi-Language Support: Accommodates global teams with support for multiple languages, enhancing usability across diverse user bases.
Security and Compliance: Implements robust security measures and compliance features to protect sensitive data and adhere to industry standards.
End-User Feedback: Collects feedback from users on service quality, providing valuable insights for continuous improvement.
IT Benchmarking: Compares IT performance against industry standards to identify areas for improvement and drive strategic decision-making.