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#4

Axxess is ranked #4 in the Care Coordination Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Axxess Pricing

Based on our most recent analysis, Axxess pricing starts at $899 (Per User, Monthly).

Price
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Starting From
$899
Pricing Model
Per User, Monthly
Free Trial
No

Training Resources

Axxess is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Axxess:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Axxess Benefits and Insights

Why use Axxess?

Key differentiators & advantages of Axxess

  • Save Time on PDGM: Enhance operational efficiency and productivity with real-time access to patient information and streamlined workflows. Save time spent memorizing ICD 10 codes with a little help from the PDGM modeling tool with drill-down capabilities that auto-populate fields.
  • Improve Patient Care: Empower clinicians to deliver timely and coordinated care with features like real-time scheduling, mobile access, and integrated care plans. Use in-built compliance features with regulations and quality standards to ensure optimal patient outcomes.
  • Enhance Revenue Cycle Management: View high-risk LUPA patients. Receive a red alert for ungroupable diagnoses where you won’t be reimbursed. Use the PDGM Center to view price changes for different levels of functional impairment via OASIS and adjust visits with clinicians or assistant therapists to optimize your margins. Automate claims processing, real-time tracking, and robust reporting tools help maximize your revenue and reduce claim denials.
  • Ensure Regulatory Compliance: Use incorporated features like OASIS assessment, medication compliance tracking, and quality assurance tools to meet regulatory requirements and avoid penalties. Maintain HIPAA compliance with permission-based, hi-trust ACAC and CHAP-certified software. View a complete order history for physician signatures.
  • Make Data-Driven Decisions: Improve overall operations by generating exportable Excel reports to gain valuable insights into patient demographics, clinical outcomes, and financial performance.
  • Boost Remote Accessibility: Real-time access to patient information and secure communication tools facilitate collaboration among care team members, leading to improved patient care coordination. Access and update patient data and care plans remotely and while offline with an auto-sync via browser, Android or iOS device.

Industry Expertise

Axxess serves over 7,000 organizations in the home health, hospice, and palliative care sectors. It is suited to providers of all sizes.

Axxess Reviews

Average customer reviews & user sentiment summary for Axxess:

User satisfaction level icon: great

417 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Axxess reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Functionality: The system schedules/deletes multiple tasks at a time, eliminates paper charting and simplifies finding patient reports. It offers pre-built templates with self-explanatory fields to quicken documentation and compliance. Users appreciated how easy it is to add new clients and staff and streamline billing.
  • Easy-to-Use: Reviewers note that the product has a user-friendly interface and streamlines transitioning between modules while providing access to multiple agencies with a single login.
  • Communication: According to users who mentioned communication, the application streamlines office communication, organizes referral providers and simplifies patient care planning.
  • Mobile Accessibility: Users appreciate the ability to use their mobile devices to enter data or complete documents.

Cons

  • Customer Service: Users mentioned long wait times for ticket resolution, slow customer support and ineffective responses from service agents.
  • Glitches: Reviewers who talked about lag said that the application sometimes encounters glitches with crucial information disappearing from care plans.
  • Updates: Constant and clunky updates log users out frequently, while too many pop-up notifications are distracting, reviewers noted.

Researcher's Summary:

Axxess is a comprehensive software solution specifically designed for the home health industry. It allows users to streamline operations, improve patient care, and ensure regulatory compliance. By streamlining scheduling, automating claims processing, improving reimbursements and optimizing patient intake processes, Axxess empowers healthcare providers to deliver high-quality care while increasing revenue.

The software's real-time updates and mobile accessibility enhance communication and collaboration among care teams. Axxess also plays a crucial role in revenue cycle management by alerting users to incompatible groupings, offering payment overviews and changes and providing insights into financial performance. Features like the PDGM Center and quality assurance tools help providers navigate complex reimbursement models and maintain compliance. However, users have reported some areas for improvement, such as customer support response times, additional costs and occasional system glitches.

Overall, Axxess offers users a user-friendly platform with expansive capabilities for users in the home health industry, but its pricing structure may be prohibitive for smaller agencies.

Key Features

  • Scheduling: Schedule and track visits in real time, view upcoming visits, document missed visits and more. Communicate securely with clinicians while getting real-time access to care plans. Verify visits at the point of care while eliminating potential fraud and ensuring compliance. Use a color-coded calendar to plan time and enable a native feature via the built-in timing log to ensure visits don’t overlap.
  • Mobile Access: Manage organizational work anytime, anywhere using OASIS-ready point of care. Access care plans, monitor and schedule visits, and capture patient signatures. Care for patients while documenting visits, even without an internet connection. Communicate with caregivers while accurately documenting point of care.
  • Claims Management: Focus on providing care and growing business by automating claims processing. Track, submit, update and adjust claims automatically while accessing them in real time on any device. Monitor operations using robust and fully integrated reporting dashboards.
  • PDGM Center: View patients on the cusp of a LUPA alert and assess your expected payment amount according to clinical groupings
  • Patient Intake: Admit patients via referrals, view payers and confirm eligibility. Add diagnosis and map to the MO questions to see if it follows the PDGM payment model. Include advanced directives. Save time on admin work by moving patients into a pending patient status, where you can start adding consent forms and other patient information, like pictures. Transfer all the information to the chart along with medications once the patient status changes to active.
  • OASIS Assessment: Click on OASIS-E Start of Care to start an assessment of your patient. View alerts or discrepancies in the form of returned notes so you can fix issues and send the notes back for review again. Use the Oasis scrubber to check for errors and missed questions in the summary of care.
  • Medication Compliance: Force run printable major and minor drug interactions whenever there is a medication change by a clinician
  • Care Plan: Build care plans with orders for discipline and treatment with problem statements for home health aide requirements and Medicaid aide services, rehabilitation potential and training and education resources. Use talk-to-text to add visit notes.
  • Quality Assurance Center: Review and sort pending items for nurses to either approve or return and check if patients are improving or declining over 60-day recertification periods. Eliminate duplication and overlaps using multiple filters while staying survey-ready through compliance workflows.
  • Reports: Generate patient reports, billing and financial reports, payroll reports, schedule reports, EVV reports and statistical reports that can all be exported to Excel.

Approach to Common Challenges

  • Staffing Shortages and Inefficient Scheduling: Optimize staffing by enabling real-time tracking of visits, minimizing gaps in care, and preventing overlaps. Empower clinicians to manage schedules and communicate effectively, improving overall efficiency and patient satisfaction with the mobile app.
  • Complex Claims Management: Automate claims processing, reducing manual errors and accelerating reimbursement. Real-time claims tracking and robust reporting dashboards provide insights into revenue cycle performance, enabling providers to identify and address potential issues proactively. Maximize reimbursement under the Patient-Driven Groupings Model (PDGM) by viewing ungroupable diagnoses and payment plans.
  • Limited Compliance: Meet regulatory standards with compliance features like OASIS assessment, medication management, and quality assurance tools. Identify potential issues early on, with real time monitoring and alerts enabling timely interventions to improve patient outcomes.
  • Inefficient Patient Intake: Streamline patient intake with features like automated patient data collection from referrals, eligibility verification, and standardized documentation processes. Use the pending patient status to optimize data entry and organization before the patient becomes active, saving time and reducing errors.

Cost of Ownership

Frequently asked questions regarding Axxess pricing include:

Q: How much does Axxess cost
A: According to our research, Axxess starts at $899 per user per month. However, the cost can vary depending on the number of users, the specific modules selected (e.g., clinical, billing, scheduling), and the size of your organization.

Q: Are there any hidden fees or additional costs associated with Axxess
A: While Axxess is transparent about its core pricing, it's essential to inquire about potential additional costs. Some reviewers have mentioned additional maintenance costs.

Limitations

At the time of this review, these are the limitations according to user feedback:

  • Slow customer support.
  • Occasional glitches.
  • Clunky updates.

Demo Resources

  • Training and Certification Center: Continue educating and training your staff with online modules for home health, hospice and home care.
  • User Community: Join the Axxess community to share insights and learn new tips and tricks.

FAQs

Frequently asked questions regarding Axxess include:

Q: How does Axxess integrate with other healthcare systems
A: Axxess builds custom integrations for clinical, operational and financial efficiency. It offers more than 40 robust integration capabilities to connect with various healthcare systems, including electronic health records (EHRs), billing software, and other platforms.

Q: What is the learning curve for Axxess
A: Users on review sites mention that the solution has a user-friendly interface and simplifies patient intake, OASIS assessments and billing. Additionally, Axxess offers online training and certification modules to bridge learning gaps.

Q: Can Axxess be customized to meet the specific needs of my agency
A: Axxess offers a degree of industry-specific customization to adapt to the unique requirements of different home health agencies. Your agency can tailor some features to specific workflows, reporting needs, clinician requirements and care models.
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