WellSky Personal Care Reviews & Pricing

by WellSky | Founded 2010, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is WellSky Personal Care?

Industry Specialties: Hospital, Healthcare

WellSky Personal Care (formerly known as ClearCare) is a web-based solution that offers integrated telephony, simplified scheduling, communication and marketing tools. It manages client-facing and back-end operations while offering support for applicant management, HR and financials, CRM and sales management.

It automates back-office tasks, and streamlines care planning while getting rid of manual billing practices, lengthy care journals and ineffective communication with staff, patients and their families. Its integrated module provides caregivers with streamlined access to their schedules and critical tasks that require prompt attention. Its family portal offers real-time access to critical information and care plans.

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User Sentiment

Based on 632 reviews:

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WellSky Personal Care Pricing

Based on our most recent analysis, WellSky Personal Care pricing starts at $100 (Per Active Client, Monthly).

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Starting From: $100
Pricing Model: Per Active Client, Monthly
Free Trial: No

Training Resources

WellSky Personal Care is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for WellSky Personal Care:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

WellSky Personal Care Benefits and Insights

Why use WellSky Personal Care?

Key differentiators & advantages of WellSky Personal Care

Improved Care Coordination: Streamlines communication between caregivers, clients, and family members, ensuring everyone is on the same page.
Enhanced Compliance: Helps agencies stay compliant with state and federal regulations through automated documentation and reporting features.
Increased Efficiency: Automates scheduling, billing, and payroll processes, reducing administrative workload and allowing staff to focus on patient care.
Real-Time Data Access: Provides caregivers with instant access to client information and care plans, enabling more informed decision-making.
Better Client Outcomes: Facilitates personalized care plans and timely interventions, leading to improved health outcomes for clients.
Cost Savings: Reduces operational costs by minimizing paperwork, errors, and redundancies, ultimately increasing the agency's profitability.
Enhanced Security: Utilizes robust data encryption and secure access controls to protect sensitive client information.
Scalability: Easily adapts to the growing needs of home health agencies, supporting expansion without significant additional investment.
Customizable Reporting: Offers tailored reporting options that help agencies track performance metrics and identify areas for improvement.
Improved Client Satisfaction: Enhances the overall client experience through efficient service delivery and transparent communication.
Mobile Accessibility: Allows caregivers to access the system from mobile devices, ensuring they have the information they need while on the go.
Streamlined Billing: Simplifies the billing process with integrated invoicing and payment tracking, reducing delays and errors.
Comprehensive Training Resources: Provides extensive training materials and support to ensure staff are proficient in using the software.
Data-Driven Insights: Leverages analytics to provide actionable insights, helping agencies make informed strategic decisions.
Reduced Turnover: Improves job satisfaction for caregivers by reducing administrative burdens and allowing them to focus on client care.

Industry Expertise

WellSky Personal Care is tailored for home health agencies, private duty care providers, and personal care organizations. It excels in streamlining operations, enhancing caregiver coordination, and ensuring compliance with industry regulations. This software is best suited for agencies seeking to improve efficiency, optimize resource allocation, and deliver high-quality care to clients in their homes.

WellSky Personal Care Reviews

Average customer reviews & user sentiment summary for WellSky Personal Care:

632 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of WellSky Personal Care reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Functionality: The comprehensive system manages scheduling, billing and HR functions while storing all crucial client information in one place. Caregivers can access their schedules and patient information remotely, noted 89% of users who mentioned the product’s functionality.
Reporting and Dashboards: The application offers user-friendly dashboards that can be set up to establish key performance indicators while reports can be customized as per needs, said 88% of users who talked about the product’s reporting capabilities.
Mobile App: Nearly 81% of reviewers emphasized that the product offers an intuitive mobile app that provides access to all caregiver appointments while allowing the ability to view open shifts and request hours.

Cons

Integrations: The application allows integrations with limited third-party modules, noted 82% of users who talked about integrations.
Documentation: Nearly 79% of reviewers said that the system doesn’t support medical documentation functionality for labor law compliance.
Tags: The product doesn’t allow adding tags to messages while finding general log notes is difficult if not appropriately tagged, said approximately 85% of reviewers who talked about tags.

Researcher's Summary:

WellSky Personal Care is an intuitive solution that manages scheduling, billing, payables, receivables and CRM while efficiently utilizing caregiver hours. It organizes all organizational and staff data for easy access while enhancing overall efficiency. Its user-friendly dashboards customize reports for informative insights, while analytics help strategic planning. However, the system doesn’t support medication documentation for labor law compliance, doesn’t allow tagging messages, has limited API connectivity with third-party modules and encounters glitches occasionally.

Key Features

Hospitalization Tracking: Monitor client admissions to foster relationships with acute care providers. Track client condition changes to avoid issues while preventing worsening health situations.
Applicant Tracking and Checks: Recruit, screen and hire caregivers as per requirements. Run candidate background checks with a few clicks.
Care Insights: UImprove health outcomes while driving new revenue using predictive analytics. Monitor changes in patient hospitalizations and conditions to prevent issues while forging relationships with acute care providers.
Caregiver Safety: Use the built-in caregiver safety program to ensure safety. Get competitive rates from popular insurance providers.
Caregiver Training: Train and manage caregivers with CareAcademy. Store caregiver and staff records securely as electronic data.
Scheduling: Automate scheduling tasks to avoid confusion while improving accuracy. Manage clients and caregivers in one place for better shift management. Coordinate home health and personal care at scale.
Mobile App and Telephony: Caregivers can use the mobile app to stay informed and connected to deliver improved care. Use telephony to verify caregiver check-ins and checkouts while creating timecards.
Billing, Payroll and Payments: Use an integrated payment processing system to invoice and collect payments. Save numerous billing hours by streamlining money collection while paying caregivers. Expedite third-party payments.
EVV: Use compliant solutions to verify patient visits. Store, report and collect data using customized forms.
E-Learning: Deliver role-based learning courses to agency staff. Let participants earn certifications to demonstrate up-to-date skills while learning at a comfortable pace.