Easy InnKeeping Reviews & Pricing

by Easy InnKeeping | Founded 1999, Stafford, TX

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What is Easy InnKeeping?

Industry Specialties: Serves all industries

Easy InnKeeping is GraceSoft’s flagship cloud-based property management system. The solution is a popular choice across continents like North America, the Caribbean, South America, Europe, Singapore and Southeast Asia. With a robust reservation calendar, easily control daily and weekly and monthly bookings, users can get an immersive visual display of housekeeping and payment status.

It allows direct guest billing for corporate guests using the advanced package. Create separate company accounts and send invoices directly to the host organization. Users can track purchases, staff time, budgets and inventory through a QuickBooks integration. Easily integrate with secure payment gateways, OTAs and Facebook.

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User Sentiment

Based on 51 reviews:

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Easy InnKeeping Pricing

Based on our most recent analysis, Easy InnKeeping pricing starts at $69 (Monthly, Freemium).

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Starting From: $69
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Easy InnKeeping is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Easy InnKeeping:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Easy InnKeeping Benefits and Insights

Why use Easy InnKeeping?

Key differentiators & advantages of Easy InnKeeping

Increased Efficiency: Automates routine tasks such as reservations, check-ins, and check-outs, freeing up staff to focus on guest services.
Enhanced Guest Experience: Provides personalized guest profiles and preferences, ensuring a tailored and memorable stay for each guest.
Real-Time Updates: Synchronizes booking information across all platforms instantly, reducing the risk of overbooking and double-booking.
Comprehensive Reporting: Generates detailed reports on occupancy rates, revenue, and other key metrics, aiding in strategic decision-making.
Seamless Integration: Integrates with various third-party systems such as payment gateways and channel managers, streamlining operations.
Cost Savings: Reduces the need for manual data entry and paper-based processes, cutting down on administrative costs.
Improved Communication: Facilitates better communication between departments through a centralized system, ensuring everyone is on the same page.
Data Security: Employs robust security measures to protect sensitive guest information and comply with data protection regulations.
Scalability: Adapts to the needs of both small boutique hotels and large chains, supporting growth without requiring a complete system overhaul.
24/7 Support: Offers round-the-clock customer support to resolve any issues promptly, minimizing downtime and disruptions.

Industry Expertise

Easy InnKeeping is specialized in providing comprehensive solutions tailored for small to medium-sized lodging facilities, including hotels, inns, bed and breakfasts, and vacation rentals. Its industry expertise lies in seamlessly integrating various aspects of hospitality management, from reservations and guest management to billing and housekeeping schedules. This software is best suited for independent hoteliers and property managers seeking an all-in-one platform to streamline operations, enhance guest experiences, and manage bookings efficiently without the need for extensive IT infrastructure.

Easy InnKeeping Reviews

Average customer reviews & user sentiment summary for Easy InnKeeping:

51 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Easy InnKeeping reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: Many users appreciate Easy InnKeeping's intuitive design, which simplifies complex tasks like managing bookings, scheduling housekeeping, and tracking guest preferences. This leads to smoother daily operations and improved staff efficiency.
Enhanced Guest Experience: Users frequently highlight the software's ability to personalize guest interactions. For example, the system can track guest preferences, enabling hotels to provide tailored services and amenities, ultimately boosting guest satisfaction and loyalty.
Real-Time Data Insights: Easy InnKeeping provides users with readily accessible performance data, allowing for informed decision-making. Hotel managers can track key metrics like occupancy rates, revenue streams, and guest feedback, enabling them to identify areas for improvement and optimize their business strategies.

Cons

Limited Customization: Users express frustration over the inability to tailor the software to their specific needs, particularly in areas like reporting and user roles.
Occasional Bugs and Glitches: Some users report encountering occasional software bugs and glitches that disrupt their workflow, such as issues with payment processing and reservation management.
Customer Support Concerns: A few users have mentioned difficulties reaching customer support or experiencing delays in getting issues resolved, leading to frustration and downtime.

Researcher's Summary:

Is Easy InnKeeping truly an "easy" solution for hoteliers, or will it leave you feeling like you're stuck in the lobby?

Recent user reviews suggest Easy InnKeeping is a breath of fresh air for smaller lodging businesses like bed and breakfasts and inns with under 100 rooms. Users rave about the platform's user-friendliness, highlighting its intuitive design and ease of setup, even for those who aren't tech-savvy. A standout feature is the ability to customize extra person rates for adults and children, something many competitors lack. Users also appreciate the robust customer support and reliable uptime. However, some users point out that the software can be sluggish at times and requires a stable internet connection. While Easy InnKeeping boasts a channel management feature, some users have reported issues with data syncing correctly from platforms like Expedia. Overall, Easy InnKeeping seems to be a good fit for smaller lodging businesses seeking an affordable and user-friendly solution, but larger hotels with more complex needs might need to look elsewhere.

Key Features

Booking Engine: Maximize booking by syncing all reservations in one place. Leverage the platform to sell additional products. Offer customers exclusive discounts and services on an hourly basis. Integrate with online payment methods to enable direct bookings.
Point-of-Sale System: Manage in-house gift shops, cafes, restaurants, bars and room service from anywhere. Compatible with apps on phones and tablets. Offer additional discounts on POS. Get a cumulative bill of sales and tariff on a room.
Channel Manager: Connect with top distribution channels and OTAs like Airbnb, Expedia, Booking.com and more. Optimize occupancy rate and profits by controlling availability, pricing, restrictions and minimum night duration.
Reservation System: Track all bookings on a single screen. Manage bookings for up to 30 days. Reserve and update room status using the click-and-drag feature. Set up different levels of access according to the position of staff. Restrict sensitive data. Increase direct bookings.
CRM Software: Improve customer engagement with e-connect (the customer relationship management system) by sending automated emails and greetings. Send personalized discounts, promotions and customized messages to clients. Connect with guests to know their preferences and past interactions with the hotel.
Customized Websites: Create mobile compatible and SEO adaptable websites to attract bookings. Change and edit design and content according to needs with templates and easy-to-use editors.
Condo PMS: Control condo and apartment reservations designed for owners and independent communities. Integrate with a booking engine, customer relationship manager, sales, financial module and more.
Multi-Property Management: Supervise various sizes of properties from a single PMS. Use easy navigation with the same credentials and assign multi-property access and single property access according to need