roomMaster Reviews & Pricing

by InnQuest Software | Founded 1994, Tampa, FL

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Overview Pricing Benefits Reviews Features

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What is roomMaster?

Industry Specialties: Serves all industries

roomMaster is a property management system that helps businesses satisfy guests and optimize their property’s profitability. Its front desk management module involves handling reservations, walkins, check-ins, check-outs and postings. It leverages data to derive useful insights for enhancing guest experiences and revenue. It manages revenue streams, payments, accounts and taxes with robust bookkeeping.

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User Sentiment

Based on 57 reviews:

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roomMaster Pricing

Based on our most recent analysis, roomMaster pricing starts at $195 (Monthly).

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Starting From: $195
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

roomMaster is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for roomMaster:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

roomMaster Benefits and Insights

Why use roomMaster?

Key differentiators & advantages of roomMaster

Simplify Management: Manage the entire guest journey from check-ins to check-outs, including every additional purchase, restaurant and bar bills, and more. Deliver a contactless experience and promote social distancing by installing ICRTouch POS systems.
Optimize Rent Structures: Improve revenue and charge optimum rates using the pricing engine to automatically quote accurate rates across channels based on customer profile, length of stay, booking channel, discount coupons and other business-specific metrics.
Improve Sales and Marketing: Maintain an integrated database of guests and inquiries and drive repeat bookings by tracking prospects and instigating targeted campaigns. Automate inventory and information syncing across distribution channels, GDS, booking engines and PMS using IQ-Worldlink engine.
Streamline Event Scheduling: Offer meeting rooms, spas, tours and other activities with a native event management module. Showcase activities on POS, combine charges and bill directly to guest folios. Keep external vendors informed with an interactive cloud calendar.

Industry Expertise

Serves hotel management businesses with small and medium portfolios.

roomMaster Reviews

Average customer reviews & user sentiment summary for roomMaster:

57 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of roomMaster reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users praise roomMaster for its user-friendly design, making it easy to navigate and perform tasks efficiently.
Comprehensive Features: From reservation management to reporting and guest history tracking, roomMaster offers a wide array of tools to handle various hotel operations.
Reliable Performance: Users appreciate the system's stability and dependability in managing day-to-day hotel operations smoothly.

Cons

Reporting limitations: Users express frustration with the inflexibility and limitations of the reporting features, making it difficult to extract specific data for analysis and decision-making.
User interface: The user interface is considered outdated and not intuitive, leading to a steeper learning curve and reduced efficiency for staff.
Integration challenges: Integrating roomMaster with other hotel systems, such as point-of-sale or revenue management systems, can be complex and may require extensive customization.

Researcher's Summary:

Is roomMaster the master key to unlocking hotel management success? Users praise roomMaster for its user-friendly design, making it easy for staff to learn and use quickly. They also appreciate the comprehensive features, covering everything from reservations and guest check-in to accounting and marketing. This breadth of functionality allows hotels to manage most of their operations within a single system, streamlining workflows and reducing the need for multiple software solutions. Affordability is another highlighted strength, making it accessible to a wider range of hotels, including smaller independent properties.

However, some users point out that while roomMaster caters well to smaller hotels, it may not have the advanced features required by larger chains or resorts with more complex needs. For instance, some users mention limitations in the reporting functionality or a desire for more robust integrations with third-party systems. Despite these drawbacks, users generally agree that roomMaster offers a solid foundation for managing day-to-day hotel operations, particularly for independent hotels, boutique properties, and smaller chains seeking an all-in-one solution that's both powerful and budget-friendly.

Key Features

Front Desk and Housekeeping: Manage reservations, check-ins, check-outs and walk-ins. View prices, availability and use the drag-and-drop feature for room assignments. Divide bills and facilitate automatic charges. Easily update room cleanings and schedule maintenance.
Occupancy Manager: Forecast reservations by consolidating data from all channels, including OTAs. Create a waitlist and send automated pre-arrival and post-departure emails to improve guest satisfaction. Increase sales through group bookings like corporate events, weddings and parties.
Revenue Management: Optimize rates to maximize revenue with robust yield management tools and integrations. Track a property’s performance through 130+ in-built reports and customizable assessments. Streamline revenue streams, payments, taxes and accounts intuitive bookkeeping.
Booking Engine: Increase direct bookings with a powerful booking engine. Facilitate automatic rate and inventory updates and yield rate modification. Ensure secure payments with end-to-end encryption and PCI compliance.
Channel Manager: Connect with 55+ OTAs, including Expedia, Airbnb and more, to increase bookings. Ensure rate and inventory synchronization to avoid overbookings. Maintain and control rate parity, rate closeouts, inventory allocations and length of stay restrictions. Add new channels and seamlessly connect with the global distribution system.
Add On Modules:

IQ Gift Cards: Create personalized gift cards or select from standard designs for customers without a transaction fee. Configure cards to be accepted at all outlets.
IQ Schedule: Manage tours, activities, meeting rooms, spa with automated guest service scheduling. Integrate with iQ point of sale and credit card module.
IQ Anywhere: Allow remote access via tablets, smartphones and computers from any web browser. Access front desk, housekeeping, sales, maintenance and security updates.
IQ Messenger: Receive daily updates on property’s occupancy, forecast and day-end information via email or text.
IQ Scan: Scan driver’s licenses from specific countries and passports of all countries. Automatically transfers data to the PMS.
IQ Key Locks: Ensure perfect key for guests always. Add up to three rooms on one key. Allow authorization for other hotel amenities like a swimming pool, gym and more.
IQ-CRM: Amalgamate guest history, travel agent commissions and financial information of all properties into one centralized database.
Import and Export Module: Integrate journal transaction data according to days with accounting platforms.

Guestfolio Integration: Facilitate better engagement and insight by extracting guest reservation history. Deliver updates throughout the travel cycle. Send automated messages and track all communication.