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What is SkyTouch?

Industry Specialties: Serves all industries

SkyTouch is a cloud-based property management system that helps customers increase revenue, reduce employee turnover and make data-driven decisions. It sends personalized communications through marketing emails, newsletters and promotions to guests to increase engagement. Automated guest surveys optimize guest experience. It drives direct bookings via hotel websites and leverages data to comprehend local demand and offer competitive pricing. It helps manage hotel inventory from anywhere and boosts cost savings.
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#28

SkyTouch is ranked #28 in the Hotel Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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SkyTouch Pricing

Based on our most recent analysis, SkyTouch pricing starts at $5 (Monthly).

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Starting From
$5
Pricing Model
Monthly
Free Trial
No

Training Resources

SkyTouch is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SkyTouch:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SkyTouch Benefits and Insights

Why use SkyTouch?

Key differentiators & advantages of SkyTouch

  • Simplify Management: Handle marketing, booking, billing, group management, housekeeping, reporting tasks and more from a centralized platform. Automate rate adjustment across channels by defining pricing rules based on personalized criteria. 
  • Adopt a Data-Driven Approach: Create a centralized data repository for guest details, occupancy rates, engagement and other business-specific metrics. Design dashboards to measure unit performance and identify areas of operational improvement. 
  • Improve Guest Experience: Deliver personalized experiences based on profile, history, location and more by creating individual guest cards. Launch targeted campaigns, send personalized messages and emails, and offer unique promotions and discounts to drive repeat bookings. 
  • Boost Bookings: Market hotels on multiple OTAs and avoid double entries with automated data syncing across every channel. Quickly respond to queries and feedback using a native CRM module. 
  • Remote Workflows: Work from remote locations using any web-browsing device to access the cloud-based, mobile-optimized platform. 

Industry Expertise

Serves hotel management businesses of every type and size.

SkyTouch Reviews

Average customer reviews & user sentiment summary for SkyTouch:

User satisfaction level icon: great

197 reviews

86%

of users would recommend this product

SkyTouch has a 'great' User Satisfaction Rating of 86% when considering 197 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SkyTouch reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Improved Guest Experience: SkyTouch allows hotels to streamline the check-in and check-out process, leading to shorter wait times and happier guests.
  • Real-Time Data Insights: The system provides up-to-the-minute data on occupancy rates, revenue, and other key metrics, enabling hotel managers to make informed decisions.
  • User-Friendly Interface: Many users praise SkyTouch for its intuitive design and ease of use, making it simple for staff to learn and navigate.
  • Enhanced Operational Efficiency: SkyTouch automates many tasks, such as room assignments and billing, freeing up staff to focus on other aspects of guest service.

Cons

  • Reporting limitations: Users have reported difficulties in generating specific reports, especially for revenue management and forecasting.
  • System glitches and errors: Some users have mentioned encountering system glitches and errors that disrupt operations and require frequent calls to customer support.
  • Slow support response times: Users have expressed frustration with slow response times from the SkyTouch customer support team, leading to delays in resolving issues.

Researcher's Summary:

Is SkyTouch the software solution that will make your hotel business soar to new heights? Recent user reviews from the past year suggest that while SkyTouch offers a solid foundation for managing day-to-day hotel operations, it may not be the most innovative or feature-rich option available. Users appreciate its user-friendly interface and reliable customer support, finding it easier to navigate than more complex systems like Opera. However, some users have expressed frustration with the software's limitations, particularly in areas like reporting and customization. For example, generating detailed reports for analyzing revenue trends or guest demographics can be cumbersome, and tailoring the software to specific hotel needs may require significant workarounds.

These limitations make SkyTouch a suitable choice for smaller, independent hotels that prioritize ease of use and affordability over advanced features. Larger hotels or chains with more complex operational requirements might find SkyTouch's capabilities too restrictive. Ultimately, SkyTouch provides a decent starting point for managing a hotel, but it may not be the "sky's the limit" solution for businesses seeking cutting-edge technology and comprehensive functionality.

Key Features

  • Front Desk and Housekeeping: Examine reservations, weather reports and crucial property statistics on the homepage. Schedule maintenance for rooms in advance. Rotate and block spaces and large parts of the property as needed.  
  • Tape Chart: Filter availability according to date range, make reservations, save dates for groups and increase occupancy using the room assignment optimizer.  
  • Booking Channels: Streamline management, increase direct bookings and maximize revenue with the rate parity on all OTA platforms. Control rates, availability and commission depending on the demand. 
  • Revenue Management: Optimize revenue with an intuitive rate management system with configurable rate structures and seasons. Update, input and track group rate plans, best available rates, reservations in a day and more.
  • Guest Management and Engagement: Customize offers and discounts and manage them from a centralized dashboard. Improve guest satisfaction through features like push-messaging, in-app promotions and updates about on-property specials. Create personalized communications and send newsletters, marketing emails and promotions. 
  • Automated Surveys: Gather feedback from guests through questionnaires, survey forms, social data and reviews. Use targeted campaigns by leveraging feedback to drive repeated bookings. 
  • Integrations: Connect with other platforms such as sales and catering, back-office accounting export, rewards, energy use management and more with robust APIs. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Limited training resources. 
  •  Users can’t migrate reservations from other software. 
  •  The pricing engine lacks in-depth customizations. 
  •  Doesn’t offer custom report designing tools. 

Suite Support

mail_outlineEmail: [email protected]. Chat support available 24/7.
phonePhone: +1 (855) 749-3530. Support chat available 24/*7.
schoolTraining: Access blogs, webinars, articles, guides and calculators on the site.
local_offerTickets: Not listed.

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