Ascender Reviews & Pricing

by Ascender HCM | Founded 2003, Sydney, Australia

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Overview Pricing Benefits Reviews Features

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What is Ascender?

Industry Specialties: Serves all industries.

ASCENDER is a payroll and human capital management (HCM) software for identifying, hiring and onboarding qualified applicants. Besides enabling accurate payroll delivery, it also provides career portals, social networking, applicant data analysis, and employee scheduling and onboarding.

The entire workforce can acquire insights into trending business patterns with in-depth analytics and employee metrics and access critical recruitment data on the move, leveraging a mobile experience. It also lets enterprises meet federal reporting requirements, including 1095-C and 1094-C reports.

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User Sentiment

Based on 79 reviews:

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Ascender Pricing

Based on our most recent analysis, Ascender pricing starts at $50 (Per User, Annually).

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Starting From: $50
Pricing Model: Per User, Annually
Free Trial: Yes, Request for Free

Training Resources

Ascender is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Ascender:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Ascender Benefits and Insights

Why use Ascender?

Key differentiators & advantages of Ascender

Achieve Mobility: Enable the workforce to access schedules seamlessly anytime from anywhere, leveraging a mobile-friendly dashboard. Ensure that employees never miss payroll updates with live auditing and payroll processing.
Increase Productivity: Improve workforce productivity by allowing social engagement, performance tracking and business planning. Handle time-off requests, send essential timesheets and attendance-related notifications, and auto-update pay stubs.
Drive Insights: Make strategic business decisions with real-time, relevant reports and data. Monitor crucial analytics to facilitate smooth business operations.
View One Dashboard: Assess all organizational data using a unified, intuitive dashboard. Enter all onboarding information, payroll documents and time schedules into a centralized location.
Secure Data: Adhere to strict privacy laws. Secure data entry with a well-protected digital ledger interface file and single-touch payroll access mechanism.
Get Global and Local Expertise: Customize business requirements and synchronize staff management across various nations.

Industry Expertise

Promotes staff-driven profitability of businesses from any sector and size.

Ascender Reviews

Average customer reviews & user sentiment summary for Ascender:

79 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Ascender reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users consistently praise Ascender's intuitive interface, making it easy for HR professionals to navigate and manage tasks, even those with limited technical experience.
Comprehensive Features: Ascender offers a wide range of features, including onboarding, performance management, payroll, and benefits administration, providing a centralized platform for all HR needs.
Mobile Accessibility: The mobile app allows HR professionals to stay connected and manage tasks on the go, ensuring seamless communication and access to critical information.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of Ascender's customer support team, providing timely assistance and resolving issues efficiently.

Cons

Limited Reporting Capabilities: Some users have found the reporting features to be lacking, making it difficult to generate insightful data on employee performance, attendance, or other key metrics. For example, they may struggle to create custom reports or analyze data in a way that meets their specific needs.
Steep Learning Curve: The interface can be complex and overwhelming for new users, requiring significant time and effort to master. This can be particularly challenging for smaller businesses with limited HR resources.
Lack of Mobile Optimization: The mobile app may not be as user-friendly or feature-rich as the desktop version, making it difficult for employees to access important information or complete tasks on the go. This can be a major inconvenience for organizations with a mobile workforce.
Integration Challenges: Integrating Ascender with other HR systems or third-party applications can be a complex and time-consuming process. This can lead to data inconsistencies and create headaches for HR professionals.

Researcher's Summary:

Is Ascender software the ascendant force in HR management solutions? User reviews from the past year paint a somewhat mixed picture. Some users praise its robust functionality, particularly in payroll and benefits administration, highlighting its accuracy and ease of use as major wins. Others, however, find its interface clunky and outdated, leading to a steeper learning curve compared to competitors like Workday or BambooHR. A recurring theme in negative reviews is the lack of intuitive reporting features, with users expressing frustration over the difficulty in extracting meaningful insights from the data.

Ascender seems to cater to larger organizations with complex HR needs, particularly those with a significant portion of their workforce in Australia and New Zealand, where the company has a strong presence. Smaller businesses or those seeking a more modern, user-friendly experience might find better alternatives in the market.

Key Features

Payroll: Build effective payroll processes automatically. Handle tax needs, maintain bank files, update changes in local legislation, and manage pension and other third-party payments with the clearinghouse tool. Facilitate payroll onboarding and payroll data entry instantly with auto-fill documents and digital signature storage tools.
Recruitment: Generate employee screening abilities, innovative offer plans and acquisition workflows and track job requisition. Streamline the interview process and draw the most suitable candidates faster by advertising job vacancies.
Onboarding: Automate onboarding operations to minimize manual onboarding labor. Design regular onboarding programs to enhance employee engagement.
Performance Management: Boost employee efficiency and retention with comprehensive performance management tools. Accelerate employee productivity by utilizing various assessment mechanisms like rating scales and performance savings calculators. Enable smooth one-to-one communications between managers and employees via online notes and one-click status buttons.
Learning Management: Develop employee learning with multiple eLearning modules, professional training courses and analytics. Enhance training operations by integrating traditional and online learning programs. Provide employee turnover cost metrics for keeping business expenses in check.

Limitations

At the time of this review, these are the limitations according to user feedback:

Interface cannot quickly identify candidates applying for multiple job roles within the company.
Requires too many open tabs to access desired data.
Lacks efficient customer service.