Dayforce Reviews & Pricing

by Dayforce, Inc. | Founded 1992, Minneapolis, MN

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What is Dayforce?

Industry Specialties: Serves all industries

Dayforce is a cloud-based human capital management (HCM) platform that offers a full suite of tools for managing payroll, workforce management, career development, benefits and HR tasks.

It's a great pick for larger teams looking to streamline onboarding and training with performance management tools that support ongoing career development. Plus, its self-service portal gives employees more independence.

Ranked in the top five on our HR software list, Dayforce stands out as the Best for Reporting and Dashboards. It shines with features like employee engagement, succession management and compensation management.

With tools for workforce insights, personalized coaching, and mobile access, managers can enhance engagement and adapt more efficiently, which helps cut down on turnover and anticipate trends. Mobile time-tracking tablets and time clocks help minimize errors and ensure more accurate payroll.

The platform offers customizable dashboards, automated payroll calculations, centralized employee info and engagement tracking. Users love its intuitive, easy-to-use design and self-service options that lighten the admin load. However, some find the reporting feature a bit tricky; while reports are customizable, getting them set up can be complex.

Pricing varies based on the number of users and chosen modules, generally falling between $6 and $12 per employee per month, which is mid-range compared to other options out there.

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User Sentiment

Based on 3463 reviews:

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Dayforce Pricing

Based on our most recent analysis, Dayforce pricing starts at $6 (Per Employee, Monthly).

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Starting From: $6
Pricing Model: Per Employee, Monthly
Free Trial: No

Training Resources

Dayforce is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Dayforce:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Dayforce Benefits and Insights

Why use Dayforce?

Key differentiators & advantages of Dayforce

Centralize Records: Store all your documents in a secure repository, using filters to easily find the forms you need. You can also monitor and manage compensation levels, performance metrics, and org charts. Dayforce’s document management gets an 81 out of 100, according to our data.
Improve Payroll Accuracy: Reduce timesheet errors for more accurate payroll processing. While payroll management scores a 75, Dayforce payroll calculates pay in real time as it's recorded, giving admins continuous data throughout the pay period and providing more time for verification, review and audits.
Enhance Engagement: Promote stronger team engagement and communication with TeamRelate. Managers can track employee engagement daily, tailor coaching, and gauge employee communication styles and motivators through surveys. Its employee engagement tools come in at a perfect 100.
Navigate Compliance: Access real-time information on all legislative rules globally, including monitoring regulations in over 200 countries, to ensure compliance. Configure what the system monitors based on specific needs.
Work Flexibly: Update availability, check schedules and submit time-off requests on the go. Users can preview earnings, clock in and out, and view the People Directory to contact coworkers.
Boost Communication: Enhance communication by highlighting managers and colleagues in interactive org charts. Build and arrange employees based on the company’s structure and hierarchy.
Manage Time and Time Off: Replace punch clocks with tablets offering accurate time and attendance information. Employees can record time, request time off or trade shifts, and view schedules via the mobile app.
View Workforce Insights: Track critical organizational indicators like turnover by location and age to understand operational trends.
Ease Benefits Management: Simplify benefits enrollment with side-by-side plan comparisons and smart recommendations. Employees can update their coverage via self-service.

Industry Expertise

Dayforce is used by organizations across more than 50 countries and serves numerous industries, including education, nonprofit, retail, hospitality, manufacturing, healthcare, financial services, consulting, construction and accounting.

It’s ideal for larger businesses with 100 to 12,000+ employees.

Dayforce Reviews

Average customer reviews & user sentiment summary for Dayforce:

3463 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Dayforce reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy PTO Tracking: Dayforce simplifies requesting and viewing PTO and tracking employee hours.
User-Friendly Interface and Features: Dayforce receives praise for being easy to set up and navigate.
Comprehensive: Dayforce is effective for managing payroll, benefits, and workforce management (WFM), providing real-time data and streamlined record-keeping. Custom reporting, time management and compensation planning are highlighted as strong features.
Consistency: The system integrates well across various functions such as HR, payroll, and time management, helping to consolidate processes and improve efficiency.

Cons

Reporting: Report creation can be cumbersome and not very user-friendly. The ability to convert fixed reports into customizable formats and access more diverse formats is limited.
Outdated Employee Self-Service: Some users found this feature outdated without improved auditing and traceability features for payroll elections.
Frequent Updates: Some updates lead to slow down and create a learning curve for some users.
Implementation Process: Users reported implementation can have high up-front costs, take longer than expected and cause frustration.
Customer Support: Users experienced long response times and additional fees.

Researcher's Summary:

Dayforce, a popular AI-powered HCM solution, caters to businesses across various industries on a global scale. It’s perfect for large teams and companies needing a scalable and adaptable platform. Most of its features are user-friendly, making it relatively easy to learn and navigate.

Dayforce stands out with its mobile time-off requests, smart benefit enrollment recommendations, TeamRelate, Dayforce Wallet and automated payroll calculations. It also offers robust support for day-to-day operations, including reports and dashboards, org charts, shift trades, and compliance.

The mobile app and self-service platform give employees the freedom to handle tasks like accessing pay stubs, viewing schedules, and submitting time-off requests independently, which reduces the need for admin intervention.

Dayforce tackles common HR challenges like managing varied payroll and compliance needs, dealing with tricky reporting, and making employee self-service easier. While users appreciate its mobile features and schedule management, they’ve mentioned that reporting can be a bit complex and time-consuming, sometimes leading to long waits for customer support.

The demo reveals a comprehensive hub serving as a centralized dashboard, providing news updates, team objectives, pending tasks, and recommended applications like performance management and recruiting.

Personally, I thought the scheduling module looked a little cluttered/complicated for beginners, but you can use filters to narrow down results and make it look less busy/cleaner.

Payroll processing demands a hawk's eye when it comes to details. I thought Dayforce had a reasonably straightforward payroll design.

Engagement surveys offer compact insights into employee sentiment and effectiveness, while customizable dashboards and scorecards display key metrics on workforce dynamics, such as availability, recruitment metrics, and turnover rates.

Automated alerts and integration with job boards enhance recruiting, and self-service features support career development, HR and benefits enrollment.

The chatbot provided a brief welcome and directed me to the Help Center after I chose support. The chat ended there, and I encountered the issue of the conversation not clearing when the page was reopened.

Pricing is competitive, based on user numbers and selected modules (charged per month).

Overall, Dayforce is a comprehensive HCM software that effectively supports managing people, pay and compliance.

Key Features

Core HR: Centralize employee info, manage performance, carry out recruiting, oversee payroll and get reports for data-driven decision-making.
Employee Self-Service (ESS): Let users enroll in benefits, view pay details, update personal information, access learning resources and stay current on announcements.
Payroll: Roll out a variety of payroll tasks, including tax management, employee verification and data entry for unique situations like retroactive payments. Dashboards provide insights and reporting tools support payroll reconciliation.
Benefits: Fast track enrollment by letting employees independently enroll for coverage. Admins can access enrollment totals, a library of qualification rules, on-demand calculations and streamlined COBRA management. It also integrates with hundreds of carriers and incorporates features to ensure ACA compliance.
Talent Management: Manage every phase of an employee lifecycle, from recruiting and onboarding to succession planning. Track performance in a holistic view, plan budgets effectively and reskill current employees with AI talent tools.
Workforce Management: Process payroll, manage sick days or vacation time, and view reports on key trends like spending for proactive planning.
Compliance Support: Safeguard sensitive information with role-based access and ease multi-jurisdictional tax filings with tax services for federal, state and local jurisdictions.
Customer Support: Get help with questions and concerns through live chat or phone. Access additional resources on the website like the help center and webinars.
Dayforce Wallet: Provide employees access to their earned wages before payday. This flexibility improves financial wellness and reduces employee stress associated with waiting for a paycheck. It also provides functionalities such as budgeting tools and financial planning resources. Note: The amount available depends on completed shifts and standard transfer time is between 1-3 business days. Faster transfers require additional fees.

Approach to Common Challenges

Onboarding & Training Gaps: Online modules and mobile access improve onboarding workflows. Additionally, self-service features let employees complete onboarding tasks, like providing personal information and uploading required documents.
Time-Consuming Payroll: Automated payroll calculations and mobile time clocks enhance accuracy and save time on payroll processing.
Complicated Compliance: Integrated tax filing and real-time compliance monitoring ensure adherence to relevant laws and regulations.
Low Employee Engagement: Tools like TeamRelate in Dayforce promote stronger team engagement and communication by enabling managers to track engagement levels, provide tailored coaching and understand employee preferences through surveys.
Inefficient Recruitment & Talent Acquisition: It streamlines finding the right people for the job based on availability and experience through the Dayforce Skills Engine and third-party staffing partners. A built-in applicant tracking system with mobile recruiting tools boosts efficiency throughout the hiring process.
Data Silos & Lack of Visibility: Centralized data and real-time reporting provide HR professionals with holistic insights into workforce trends and performance.

Cost of Ownership

Frequently asked questions regarding Dayforce pricing include:

Q: What is Dayforce’s pricing model and base price?

A: Dayforce uses a per-user, per-month pricing model, with costs ranging from $6 to $12 per employee per month. For a specific quote, contact Dayforce directly.

Q: Are there any additional fees?

A: While core HR functionalities are generally included in the base price, additional modules for advanced features like talent management or time and attendance tracking may incur extra charges.

Q: Are there hidden fees associated with Dayforce?

A: Dayforce aims for transparency. However, it's recommended that you review the terms and conditions and speak with a sales representative to understand all potential fees. Also, consider implementation fees and ongoing support costs for a more accurate total cost of ownership.

Q: Is Dayforce more expensive than its competitors?

A: Dayforce’s per-user pricing might be higher for large organizations compared to competitor models that use tiered pricing or pay-per-module options. However, its unified platform and comprehensive features can eliminate the need for additional software subscriptions, potentially offsetting the higher per-user cost.

Q: Who can use Dayforce Wallet?

A: Dayforce Wallet is available to companies in the U.S., Canada and the U.K. U.S. Users under 18 require parental or guardian approval to register. Note that not all subscribed businesses opt into Dayforce Wallet; check with your admin if you're unsure.

Q: What are the licensing and subscription costs for Dayforce HCM?

A: The cost includes monthly subscription fees based on the number of users. For detailed pricing information, please refer to the pricing section.

Q: Are maintenance costs included in the subscription fees?

A: Yes, maintenance costs are included in the subscription fees.

Q: What are the costs associated with installation and implementation?

A: Installation and implementation costs are covered in both the upfront and subscription fees.

Q: How much does customization cost?

A: Customization costs vary depending on factors such as the functional requirements, configurable dashboards, data elements for tracking, workflow complexity, additional forms and user interface changes.

Q: What are the costs for data migration, change management and switching from my current system?

A: Costs for data migration, change management, and switching depend on factors such as your current software, the volume of data to be migrated, the availability of migration tools, and the complexity of data and system differences.

Q: What is the cost of training for Dayforce HCM?

A: Training costs vary based on the type of training selected, including end-user training, group or department training, video/self-training, or training the trainer.

Q: Are there recurring or renewal costs?

A: Yes, recurring or renewal costs depend on the subscription model you select.

Limitations

The reporting features had a steep learning curve, sometimes requiring customer support.
Cloud-based solution only, doesn’t offer on-premise installation.
Currently no LinkedIn applicant prospecting.
There is a lack of robust features for managing leave and elections, which can be a significant drawback for organizations needing detailed management in these areas.

Demo Resources

Request a Demo: You can request a personalized demo of Dayforce by contacting their sales team through their official website. This demo is tailored to your organization's specific needs and showcases how Dayforce can address your HR and workforce management requirements.
Product Tours: Dayforce offers guided product tours that give you a comprehensive overview of the platform's features. These tours are designed to help you navigate through various functionalities, including payroll processing, talent management and employee self-service.
Webinars: Dayforce has webinars that include live demos, Q&A segments and insights from HR pros on topics like best practices.

FAQs

Frequently asked questions regarding Dayforce include:

Q: How can I try Dayforce?

A: To experience Dayforce, you can request a demo or trial through their official website. Look for the “Try Now” button or contact their sales team for more information on starting a trial period.

Q: How do I get into Dayforce?

A: To access Dayforce, you need to log in through the Dayforce HCM login page. Visit Dayforce HCM login and enter your credentials. If you're an employee, use the Dayforce HCM employee portal link provided by your employer.

Q: What should I do if Dayforce authentication isn’t working?

A: If you're experiencing issues with Dayforce authentication, first check your login credentials and ensure you're using the correct username and password. If problems persist, try resetting your password or contact Dayforce support for assistance with troubleshooting authentication issues.

Q: Where can I access the Dayforce HCM employee portal?

A: The Dayforce HCM employee portal can be accessed through the Dayforce HCM login page. Enter your credentials to access your personal information, payroll details and other employee services.

Q: I’m having trouble with Dayforce HCM login. What should I do?

A: If you’re having trouble with Dayforce HCM login, make sure you’re using the correct login URL and credentials. If you continue to experience issues, clear your browser’s cache and cookies or try a different browser. For persistent problems, contact Dayforce support.

Q: How user-friendly is Dayforce's interface?

A: According to user reviews, the platform is intuitive and easy to navigate, with minimal training for most modules.

Q: Is Dayforce customizable to specific company needs?

A: Yes. Dayforce offers some customization options, including personalized dashboards and configurable workflows.

However, users seeking extensive customization for complex HR processes may encounter limitations.

Q: How reliable is Dayforce's data security?

A: Dayforce prioritizes data security with bank-level encryption, user access controls and regular compliance audits.

Q: Does Dayforce integrate with other software?

A: Yes. Dayforce offers pre-built integrations with several popular third-party applications, like payroll processors and learning management systems.

Users sometimes mention challenges with integrating niche or older software tools, requiring additional effort or manual workarounds.

Q: Does Dayforce provide adequate customer support?

A: Dayforce offers various support channels, including phone, email and online knowledge base.

User experiences regarding Dayforce’s customer support vary, with some praising prompt and helpful responses, while others mention long wait times or difficulties reaching specific support personnel.