IBM Watson Talent Reviews & Pricing

by IBM | Founded 1911, Endicott, NY

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Overview Benefits Reviews Features

What is IBM Watson Talent?

Industry Specialties: Serves all industries

IBM Watson Talent is a talent management solution that drives hiring, staff development and other HR functions. It strives to identify the best candidates and remove bias when figuring out who will excel within a company. Not only does it help users sway qualified individuals, but it also uses a mixture of personalized recommendations, certifications and AI to create an environment where the staff is challenged and has an open line of communication.

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User Sentiment

Based on 109 reviews:

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IBM Watson Talent Benefits and Insights

Why use IBM Watson Talent?

Key differentiators & advantages of IBM Watson Talent

Higher Quality Candidates: Screen potential hires, monitor conversations with candidates and evaluate their skills with various assessments. Qualify better candidates early in the process to get the best fit possible.
More Efficient: See high-priority job requisitions to fill the most important positions with the best candidates as they come in. Use the automated functions, insights from analytics and more to prevent turnover and attrition.
Less Biased Processes: Remove overall bias using automated processes to evaluate candidates against one another on a level playing field. Use insights to analyze the process and constantly improve the user experience for potential talent.
Engaged Employees: Use engagement surveys to find out the best ways to get employees more involved in the workplace and more motivated. Identify candidates who will fit well within the company culture to make for a happier, more productive workplace.

Industry Expertise

The platform was a significant industry player in Technavio’s report, “Workforce Analytics Market 2019-2023 - Evolving Opportunities With ADP LLC and Cornerstone OnDemand Inc.” Its use of AI in HR was covered by multiple publications, including Forbes, PCMagazine, VentureBeat and more.

IBM Watson Talent Reviews

Average customer reviews & user sentiment summary for IBM Watson Talent:

109 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of IBM Watson Talent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Proper Functionality: Over 90% who discussed the features felt the product worked well.
Easy to Use: Reviewers said it had good ease of use in more than 80% of comments that discussed this topic.
Recruiting Tools: Over 80% of users that talked about the recruiting functions felt they worked well.
Friendly Customer Service: According to just under 80% of reviewers that discussed customer service, support was helpful and friendly.
Skills Assessments: Over 60% of users who talked about the skills assessments were happy with how they helped evaluate candidates.
Affordable: Reviewers who discussed pricing expressed satisfaction in over 60% of comments.

Cons

Dated Interface: More than 90% of users who mentioned the interface’s look said it was dated.
Navigation Problems: Users who discussed navigation said there were too many pop-up windows and clicks in over 80% of comments.
Implementation Issues: Over 80% of reviewers who talked about implementation said there was a steep learning curve.

Researcher's Summary:

IBM Watson Talent is a talent management software with tools for recruiting, skill assessment and professional development. Reviewers were pleased with the solution’s features, especially regarding data management and integrating with other tech through APIs. Commenters said it helped evaluate potential hires, especially when it came to the Kenexa skill assessments. However, some wanted more customization options in the surveys. Users said the solution was ultimately easy to use, although many said it was challenging to learn at first. The interface made up the bulk of issues, with its look and feel described as “dated.” Many also felt they had to click through too many options and pop-ups. This processing issue was an annoyance to many. IBM Watson Talent is a good talent management solution for medium enterprise organizations.

Key Features

Recruiting: Identify, contact and prioritize qualified potential hires with a built-in AI to make the process more accurate and efficient.

Prioritize Jobs: Receive urgent staffing requests and ensure they’re given high priority and completed expediently.
Candidate Scores: Analyze comparative values between individuals to compare them with comprehensive, unbiased data. Make decisions more quickly.
Candidate Ranking: Show a list of possible hires organized by potential best fits for the company.
Actionable Insights: See how candidates perceive the company and guide conversations in ways that ensure qualified candidates are engaged and don’t lose interest.

Workforce Planning: Create a workforce strategy that combines better employee engagement, streamlined digital operations and lower costs for an optimized workflow. Recognize opportunities for improvement, fill in skill and capability gaps and operate with a flexible plan. Manage the workforce and office space while ensuring compliance with industry and safety rules. Use AI and intelligent workflows to execute plans efficiently.
HR Functions: Retain workers with an HR department driven by data and agile. Improve the retention rate using AI to ensure a positive employee experience. Use automation and chat bots for better productivity.
AI: Use AI bots to answer simple HR questions, allowing the department to tackle more in-depth company culture and learning challenges. Use analytics to predict future needs and plan future workflows.
Back to Office Procedures: Plan for returning to the office as the COVID vaccine takes effect. Create a re-entry plan that addresses the needs of privacy, staff concerns, tech challenges, data security and more.
Kenexa: Pick from a library of tests and send out skill assessments, engagement surveys, behavioral analyses, organizational effectiveness tests and more.
Analytics: Analyze insights from real-time data. Use social listening and peruse employee sentiment to faciliate better conversations with candidates and current employees alike.

Limitations

At the time of this review, these are the limitations according to user feedback:

Dated interface
No free trial
Steep learning curve

Suite Support

The vendor provides support via phone, ticketing system, community forum and more. Users can chat with a specialist, manage support preferences within an account or book a consultation at (203) 024-6017. Go to the website and click the chat button to navigate various support methods.

Email: Users can fill out an online form to contact sales.

Phone: There’s no specific phone number listed for technical support. Call sales at +1 (866) 426-4252 or reach the general IBM customer service at +1 (800) 426-4968. However, submitting a ticket is most efficient.

Training: IBM offers training courses. They may offer some training during implementation as well. It’s unclear to what degree the training is provided.

Tickets and Live Chat: Open a case and submit a ticket through the IBM support page. From there, a specialist will contact them. Or, live chat with sales through the vendor’s website, though it’s unclear whether the vendor offers support via live chat.