Justworks Reviews & Pricing

by Justworks, Inc. | Founded 2012, New York, NY

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What is Justworks?

Industry Specialties: Serves all industries except Agriculture, Maintenance/Field Service, Payroll Providers, PEO, Utilities

Justworks is a cloud-based platform designed to streamline HR processes for small to medium-sized businesses. It offers a comprehensive suite of features, including payroll, benefits administration, and employee onboarding, making it an attractive option for businesses seeking an all-in-one HR solution. Justworks' user-friendly interface and affordability have garnered positive user experiences, particularly among businesses with limited HR resources.

The platform's PEO model allows small businesses to access big-company benefits at competitive rates, enhancing their ability to attract and retain talent. Justworks' pricing structure is typically based on a per-employee, per-month basis, with different tiers offering varying levels of functionality. While Justworks offers a robust set of features, businesses with more complex HR needs or those seeking highly customizable solutions may explore alternative platforms. It's recommended to check the Justworks website for the most up-to-date pricing information.

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User Sentiment

Based on 413 reviews:

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Justworks Pricing

Based on our most recent analysis, Justworks pricing starts at $59 (Per Employee, Monthly).

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Starting From: $59
Pricing Model: Per Employee, Monthly
Free Trial: No

Training Resources

Justworks is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Justworks:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Justworks Benefits and Insights

Why use Justworks?

Key differentiators & advantages of Justworks

Offer Employee Self-Service: View pay stubs, performance reviews and documents. Request time off and automate notifications. Visualize organizational hierarchy with org charts. Reference a company directory to group departments, add employee details, and apply filters to find specific managers or employees.
Ensure Compliance: Managers can double-check current legislation, ensuring that the organization is complying with regulations, from industry standards to federal legislation.
Improve Communication: Store and centralize important company information, including organizational policies and pay dates, within the directory.
Provide Corporate Benefits: Use group buying to provide corporate benefits to all customers. Provide medical, dental and vision insurance coverage to all employees (all while staying within budget).
Get Flexible Support: Access 24/7 live support. Enroll in online training courses. Stay up to date on industry updates and changes with blog articles.
Streamline HR: Eliminate the need for third-party solutions with the ability to complete various core HR tasks through the system’s interface.
Promote Efficiency: Track employee paid leave and overtime to identify trends and patterns that may impact labor costs, better allocate resources and manage workloads effectively.

Industry Expertise

With over 10 years of experience, Justworks is a PEO serving growing businesses across various industries, including—but not limited to—marketing, information technology, health care, wellness, entertainment, legal services, nonprofits, e-learning, construction and consulting.

It provides tools to meet the full spectrum of HR needs and is fully accredited by the Employer Services Assurance Corporation (ESAC).

Generally, it’s most suitable for small businesses and startups with up to 50 employees; however, it’s capable of handling medium—to larger-sized organizations with over 50 employees.

Justworks payroll service is currently available in New York, California, Texas, Florida, Massachusetts, Illinois, New Jersey, Georgia, North Carolina, South Carolina, Nevada, Wisconsin, Tennessee, Arizona, Utah, Louisiana, Kansas, Oklahoma, Montana, South Dakota, Maine, Idaho, Colorado, Virginia, Maryland, Connecticut and DC. Justworks PEO provides international contractor payments in 30+ countries and is available in multiple states.

Additionally, hiring and onboarding are available in all 50 states.

Justworks Reviews

Average customer reviews & user sentiment summary for Justworks:

413 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Justworks reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Design: 94% of users report its interface is user-friendly, easy to navigate and efficient, also commending it for being a one-stop shop for HR.
Comprehensive Onboarding: 80% enjoyed their onboarding experience, stating it was thorough and simple, and support was readily available throughout the process.
Customer Support: Overall, Justworks' customer support receives high praise from users, with many highlighting its knowledgeable staff, responsiveness and accessibility.
Benefits Management: 78% of users found benefits management and enrollment comprehensive, straightforward, and easy to use.

Cons

Price: Most users who comment on cost note that Justworks' pricing can be expensive, particularly for larger teams.
Mobile App: 60% of users find the mobile app lacking compared to the desktop version, as not all features are available. Additionally, they report experiencing downtime for app maintenance during certain work hours.
Talent Management: Users who mentioned talent management express a desire for more robust features, including goal tracking.

Researcher's Summary:

Justworks is a popular PEO and payroll solution for smaller businesses that need to relieve manual administrative workloads and teams operating in various locations, requiring added flexibility.

It provides a unified platform for HR, benefits, onboarding and compliance. Some standout features include PTO tracking, overtime alerts, international payment and onboarding options, and resources to prioritize employee health and wellness, like Kindbody and Peloton.

Additionally, Justworks supports international contractor payments in over 30 countries, allowing payments in local currencies and providing visibility into exchange rates. The platform offers features for international hiring and onboarding through global employer of record (EOR) services.

There are two payroll service options: Justworks Payroll and Justworks PEO. Justworks Payroll is suitable for small teams or contractor-only businesses in select states. Justworks PEO offers an all-in-one solution for businesses operating in multiple states with up to 200 W-2 employees. The PEO option includes bundled payroll, compliance, HR and benefits access, making it ideal for businesses seeking comprehensive support.

Users can get comprehensive tax support and integrate with accounting software, including Xero and QuickBooks. It's a certified professional employer organization (CPEO), distinguishing it from other payroll providers.

Overall, Justworks is a great option for SMBs looking for a robust solution with responsive customer service.

Key Features

Benefits Administration: Administer retirement packages via Slavic401k, offering assets from renowned mutual funds like Vanguard and Fidelity. Get 24/7 support for benefit inquiries, access benefit elections through the Justworks dashboard or mobile app, and choose from a range of nationwide health insurance plans.
Onboarding: Automate onboarding from start to finish. Employees can enter direct deposit information and select health insurance plans.
Payroll Automation: Pay part-time, full-time, and salaried employees and contractors regardless of pay schedules and automate direct deposits.
Reporting: Prebuilt report templates allow administrators to create and customize reports with real-time data.
Tax Administration: Automate tax filing by calculating deductions and withholdings, filing W-2s, and streamlining other aspects of the tax filing process.
Compliance Management: Justworks handles employer-related tax filing and provides up-to-date information on labor laws. Additionally, it assists with payroll tax compliance, workers' compensation, harassment prevention training, and state unemployment insurance, offering guidance and support to navigate these areas effectively.
Employee Wellness: Teams enrolled in benefits can access counseling services through the Health Advocate Employee Assistance Program (EAP) and via Talkspace. There's also the option of commuter benefits through ConnectYourCare.
Document Management: Generate, send and track documents, and enable electronic signatures. Consolidate important forms like W-2s and 1099s into one accessible location.
Time Tracking: Track worked hours through geofencing (available on the mobile app), online or Slack. Schedule shifts and use compliance safeguards like overtime monitoring and automated reminders. Automatically calculate the payment amount for each pay period by synchronizing time cards with payroll data.
International Payments: Pay international contractors in 28+ countries in local currencies and view exchange rates. View payment reports with preset or custom date ranges for financial tracking.
Integrations: Integrate with popular accounting software like Xero and QuickBooks Online. Enhance your time and attendance capabilities by connecting with third-party platforms like TSheets and Boomr and sync with Greenhouse for onboarding.

FAQs

Q: How much does Justworks Cost?

Justworks has two plans: Basic and Plus.

Basic is $59 per month per user ($49/month for businesses with over 50 employees).

Plus costs $99 per month per user ($89/month for over 50 employees).

Q: Does Justworks use SVB?

A: Justworks currently doesn’t process payroll or bank with SVB.

Q: Does Justworks use paper checks?

A: No, currently they use direct deposit and don’t print checks.

Q: Can employees deposit money into multiple bank accounts?

A: Yes, employees can split their pay into up to ten different accounts.

Q: Does Justworks require an API?

A: No. Justworks services are accessed securely through their platform.

Integration options with Xero, QuickBooks and QuickBooks Online are available.

Q: What is the difference between Justworks Basic and Plus?

The Basic plan covers HR, compliance, payroll, time tracking, and benefits. The Plus plan includes all basic features and adds health advocacy services, HSA/FSA accounts, dental, vision, and medical insurance options at a higher price per user per month.

Q: What is the difference between Justworks and Gusto?

A: Short answer: Justworks is a PEO, and Gusto is an HR solution specializing in payroll.

Users of Gusto and Justworks praise both providers for having user-friendly interfaces.

Specifically, Justworks excels at onboarding and customer support. On the other hand, Gusto has mixed reviews on customer service (specifically lack of responsiveness).

It’s worth noting the majority of Gusto users praised its payroll functionality and fair pricing, whereas some find Justworks comparatively expensive.

Overall, they’re both ideal options for smaller businesses.

Q: Does Justworks integrate with QuickBooks?

A: Yes.

Q: Does Justworks provide a discount for nonprofits?

A: Yes, contact Justworks for specific pricing information.

Q: Does Justworks have a free trial?

A: No.