SuccessFactors Reviews & Pricing

by SAP, Inc. | 1972, Weinheim, Germany

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What is SuccessFactors?

Industry Specialties: Serves all industries

SuccessFactors HR by SAP is a comprehensive human capital management (HCM) solution designed for businesses of all sizes across various industries.

This cloud-based software is ideal for organizations looking to streamline basic HR functions while also driving strategic initiatives and planning. Users appreciate its advanced features for recruitment management, onboarding, time off tracking, time off planning, and goal structure flexibility, which enhance employee engagement and streamline HR processes.

In contrast, some users find the overall user interface to be outdated and clunky on certain pages. Additionally, the software’s extensive capabilities can make it complex to learn and require a time investment to fully understand and leverage its sophisticated features.

Regardless of your industry, finding and hiring the right talent quickly is a major challenge. SuccessFactors HR tackles this with advanced recruitment tools that streamline the hiring process, from job requisition to candidate selection.

SuccessFactors ranks in our list of the top five overall HR products and the top ten for applicant tracking, benefits management, compensation management, document management, onboarding, self service, learning management, performance management and more.

It uses AI and machine learning to enhance candidate matching and speed up recruitment, making it easier to find and onboard top talent.

Flexible goal structures and comprehensive onboarding solutions boost employee engagement and retention. These features help set clear performance objectives, track progress, and create a more engaging onboarding experience, contributing to a positive workplace culture and better retention.

SuccessFactors HR simplifies time off management with its accessible tracking and planning features, allowing employees to easily request and manage leave.

Benefits scenario modeling is available with workarounds, compared to some competitors like UKG Pro and Oracle HCM Cloud that don’t currently support it. As a leader in document management, it earns our highest score for tax document automatic generation, access controls and document sharing.

SuccessFactors HR pricing varies based on organization size, the specific modules required and the level of customization needed. SAP typically provides customized pricing based on the organization's needs and the scale of implementation.

For an accurate quote, businesses should contact SAP or an authorized SAP partner to discuss their specific requirements and receive a tailored pricing proposal.

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SuccessFactors Pricing

Based on our most recent analysis, SuccessFactors pricing starts at $10 (Per User, Monthly).

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Starting From: $10
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

SuccessFactors is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SuccessFactors:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SuccessFactors Benefits and Insights

Why use SuccessFactors?

Key differentiators & advantages of SuccessFactors

Provide a Digital Boardroom: Consolidate data from various sources to get a complete view across departments. Tools for what-if scenarios and ad hoc analysis drive better decisions and shape your business strategy.
Close Skills Gaps: Help employees pick up the skills they need to advance and cover any weak points in your company with continuous learning. This capability helps close the skills gap and sets your organization up for success.
Operate Globally: Check eligibility, control data according to GDPR, handle work permits and visas, and comply with local labor laws.
Enhance Your Employee Experience: Enjoy access to real-time data on overtime, accruals and employee pay info. Employees can also contact the HR department via tickets, phone, email or chat.
Integrate HR: Get a one-stop platform for all your core HR needs through Employee Central. It seamlessly connects with other modules, giving you a smooth and consistent HR experience.
Work Anywhere: Say hello to HR on the go with mobile options for several of the suite modules. View pay stubs, access training resources, complete timesheets and request time off.
Get Feedback: Let your HR team generate and distribute surveys to analyze employee engagement in real time. According to our data, SuccessFactors fully supports 360-degree feedback and feedback reports.
Add HR Extensions: Make managing a global workforce easier with the Kronos time management app. It helps boost employee engagement and keeps time management clear and straightforward. It integrates with background screening software, learning management systems and data integration platforms.

Industry Expertise

SuccessFactors HR serves over 10,000 customers in more than 200 countries, spanning a diverse range of industries such as software, IT, financial services, retail, staffing and recruiting, higher education, construction, healthcare, and management consulting. It offers support for 48 languages to cater to businesses globally.

Notably, 165+ organizations using SAP SuccessFactors have over 100,000 end users. According to our data, the system's best modules are document management, succession management, and applicant tracking and recruiting.

Penalty alerts and anonymized salary data are managed through workarounds to ensure compliance and data privacy.

It also supports automatic leave requests to improve submission and approval processes, enhancing accuracy by tracking requests against balances and policies while also improving transparency with real-time visibility.

SuccessFactors Reviews

Average customer reviews & user sentiment summary for SuccessFactors:

2892 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SuccessFactors reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Support Quality: The support team is highly regarded for its responsiveness and customer service. It’s praised for being helpful and treating customers well, although there can be occasional wait times for resolution.
One-Stop-Shop for HR: Most users appreciate the system's ability to integrate various HR functions into a single platform, which can streamline processes and reduce the total cost of ownership (TCO).
Goal Setting Flexibility: The learning module is seen as robust and flexible, making it easy to set and manage goals. Users can select from a library of goals or add their own, which facilitates effective goal setting and tracking.
Recruitment Management: According to most users, the recruitment module eases the entire process, including job postings, candidate selection, resume evaluation, interview scheduling and offer management. The applicant tracking and AI-assisted screening features were noted for improving time to hire.

Cons

Getting Started: Many find SAP SuccessFactors complex, especially for new users. The system is described as intricate and sophisticated, leading to a steep initial learning curve.
Reporting Woes: Users find the reporting options pretty restricted, with not much room to customize dashboards and reports. This lack of flexibility makes it tough to tailor reports to fit specific needs.
User Experience and Interface: The user interface (UI) has received mixed feedback. Some users feel it's outdated and clunky, with hiccups like confusing time-off calculations and cumbersome goal-setting processes.
Updates: While the support team is effective at troubleshooting integration issues, some users have experienced release-related breakdowns. On the flip side, other users noted recent updates have improved the UI, making it easier to navigate with new icons and better drill-downs.

Researcher's Summary:

SuccessFactors provides full integration with all HR modules and can connect to other SAP solutions, such as finance to materials. With extensive customization, integration and analytics, it can be of great use for planning, developing and implementing HR strategies.

According to our analysts, SAP SuccessFactors scores a 79, leading in applicant tracking and recruiting, document management, and succession management.

It includes AI-assisted screening, LinkedIn applicant prospecting, automated tax documents, succession planning, offline course access and employee lifecycle tracking, helping HR cover core tasks today and plan for the future.

It’s gotten praise for its strong support team, which is responsive and customer-focused, although users sometimes experience delays in resolving issues. The platform excels as a comprehensive HR solution, integrating various functions into a single system that streamlines processes and reduces costs.

While there's a learning curve for most, the majority found it worth the work to centralize all things HR, especially with its AI capabilities. Recent updates have improved the UI design, though some users indicate growing pains with release-related glitches and complex integrations.

SAP SuccessFactors pricing starts at $10 per user per month with a free trial.

SuccessFactors makes recruitment easier with tools for job postings, tracking candidates, evaluating resumes and managing interviews. Its AI-assisted screening matches candidates to job requirements more efficiently.

The onboarding module speeds up the process for new hires by automating paperwork, setting up training and ensuring a smoother transition into the company. Overall, SuccessFactors helps identify and nurture internal talent for future leadership roles, creating a smooth succession plan and minimizing the impact of turnover.

Key Features

Joule: Use a virtual assistant to guide employees through the feedback process with easy-to-follow steps and prompts. Joule lets employees update their info right away (like location and working hours) without bouncing around multiple screens. It also streamlines promotion requests by guiding managers through the process and setting effective dates.
Automatic Tax Document Generation: Generate essential tax documents automatically, reducing administrative workload and ensuring compliance with tax regulations.
Payroll: Simplify payroll with automated pay calculations while ensuring compliance with both local and international rules to function globally. Plus, the self-service option lets employees easily access their information.
Time and Attendance Management: Automate time-consuming tasks like calculating hours worked and managing absences to make scheduling more efficient.
Recruiting and Onboarding: Create profiles, apply for jobs and track applications through a career portal. Employees can share openings and earn rewards for referrals. Recruiters can manage interviews based on candidate availability and location and provide a personalized onboarding experience.
Learning and Development: Use the earning management system (LMS) for all your learning needs, from succession planning to career development. It handles assessments, offline courses, training schedules, and tracking employee progress and course completion.
Performance and Compensation: Track employee performance to find top talent while providing feedback to help your team set and achieve goals. Reward employees with compensation programs and keep your numbers in line with budget modeling.
Workforce Planning: Modeling and analysis features provide insight into financials and scenario-based outcomes. Allocate resources effectively with budget planning, anticipate staffing requirements with workforce forecasting and reduce schedule conflicts with alerts.
Personalized Recommendations: The benefits plan recommendation tool offers a personalized ranking of benefits plans, providing employees with tailored recommendations to better meet their specific needs.
HR Analytics: Understand your company's data with insights on performance, turnover, diversity and more. Benchmark against peers and analyze HR data in detail. Use dashboards and reports to identify issues and spot trends.

Approach to Common Challenges

Administrative Overload: The automatic tax document generation feature reduces your administrative workload by automatically creating necessary tax documents, ensuring accurate and timely compliance with tax regulations without manual intervention.
Payroll Errors: Automate pay calculations. Let employees use self-service options to access their payroll information, updating it as needed without assistance.
Time-Consuming Time and Attendance Tracking: Tracking and managing work hours takes up a lot of time if you do it manually (in the words of Alanis Morissette, isn’t it ironic?) Save time on TAA tasks by automating time tracking and absence management.
No-Shows: The system provides tools for creating, managing and adjusting employee schedules efficiently. This ability includes handling shift changes, managing time-off requests and addressing scheduling conflicts. Calendar views, automatic leave requests and timesheet reports are fully supported.
Incomplete Employee Training: Offline course access lets employees work through training materials at their own pace, helping reduce scheduling conflicts while also providing more flexible learning.

Cost of Ownership

Q: What is the cost structure for SuccessFactors HR?

A: SuccessFactors HR operates on a recurring subscription fee model, charged per user per year.

Q: Are maintenance costs included?

A: Yes, maintenance costs are included in the subscription fee.

Q: What about installation or implementation costs?

A: Installation and implementation costs are not applicable (N/A) as they are generally covered within the subscription.

Q: How much does customization cost?

A: Customization costs vary based on the organization’s functional requirements and specific needs.

Q: What are the data migration and change management costs?

A: These costs depend on factors such as your current software, the volume of migrated data, the complexity of data fields, and the level of automation and tools used.

Q: Is training included in the subscription?

A: Web-based training is included in the subscription cost. Additional training for Talent Insights administration is available at extra cost.

Q: What are the recurring or renewal costs?

A: Recurring subscription fees cover maintenance, monitoring, upgrades, training and support.

Limitations

No heatmap feature.
Digital signatures need partner integrations.
No option for pay previews.
Absence management also requires partner integrations.
The implementation process is complex, and while reviews are mixed, many find the UI confusing and not very supportive of data imports.

Demo Resources

Resources and Documents: The SuccessFactors website offers a variety of documents, from guides and blogs to videos, for learning how to use the system.
LinkedIn Groups: A professional network and discussion forum where members share insights, best practices, and updates on SAP SuccessFactors, discuss trends, and seek advice on various aspects of SAP’s HR services.
Product Demos: Interactive demonstrations of the SuccessFactors suite, showcasing features and functionalities across various modules such as Employee Central, Recruiting, Performance & Goals, Learning, and Compensation.

FAQs

Q: Does SuccessFactors HR help with recruitment?

A: Yes. SuccessFactors has tools for job requisition, candidate selection, resume evaluation, interview scheduling, and offer management.

Q: What industries does SuccessFactors HR serve?

A: SuccessFactors HR serves a diverse range of industries, including software, IT, financial services, retail, healthcare, construction and more. It supports global operations with functionalities tailored to various industry needs.

Q: How is SuccessFactors HR priced?

A: Pricing is based on a recurring subscription fee, which varies depending on the organization's size, required modules and customization needs.

Q: Does SuccessFactors offer support for multiple languages?

A: Yes, it supports 48 languages.

Q: What’s the difference between SAP SuccessFactors and Workday?

A: SAP SuccessFactors and Workday are both prominent HCM systems with distinct strengths.

SAP SuccessFactors offers a suite of modules that cover various HR functions, including core HR, talent management, recruiting, learning, and workforce planning, while Workday provides a unified platform for HCM and financial management.

The choice between the two depends on specific organizational needs, existing systems and budget considerations.

Q: What’s the difference between SAP and SuccessFactors?

A: SAP and SuccessFactors represent different aspects of enterprise software. SAP isa global software company renowned for its comprehensive suite of business applications.

SAP’s core offerings include the traditional SAP ERP, which integrates various business functions such as finance, supply chain and manufacturing. Additionally, SAP’s S/4HANA provides real-time data processing and analytics, and the SAP Business Technology Platform (BTP) supports data management and application development. Historically, SAP’s systems were on-premise, though recent versions offer cloud deployment options as well.

SuccessFactors, on the other hand, is a cloud-based human capital management (HCM) solution that SAP acquired in 2011. It specializes in HR processes, offering modules for core HR, talent management, recruiting, learning and workforce analytics. Unlike SAP’s broader enterprise focus, SuccessFactors is dedicated to workforce management, delivering a user-friendly interface and scalable solutions.

While SuccessFactors integrates seamlessly with SAP’s ERP systems, it can also connect with other enterprise applications, providing a specialized approach to managing human resources within the broader SAP ecosystem.

Q: Is SuccessFactors a payroll system?

A: SAP SuccessFactors is not primarily a payroll system. Instead, it’s a comprehensive HCM suite focused on various HR functions, including:

Core HR: Employee Central, which manages employee data and organizational structures.
Talent Management: Modules for recruiting, performance management, goal setting, and learning and development.
Compensation Management: Tools for managing employee compensation, rewards and benefits.

SAP does have a separate payroll solution called SAP Payroll, which can be integrated with SuccessFactors for a comprehensive HCM and payroll management approach.