QuickBooks Commerce Reviews & Pricing

by Intuit | Founded 2012, Singapore

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What is QuickBooks Commerce?

Industry Specialties: Online Retailers and Wholesalers

QuickBooks Commerce is a cloud-based platform that streamlines inventory and order management for online businesses of all sizes. It automates tasks like order processing and inventory updates, saving time and reducing errors. Integrate with existing tools to create a central hub for all operations.

It can easily generate backorders, adjustments, stock takes and purchase orders. Monitor inventory sizes, product expiry dates and batches. A built-in payment system automatically sends invoices with card payments and quotes directly to customers. It offers customizable pricing to match company needs.

It provides in-depth reports and forecasting modules to make data-driven decisions. Manage inventory and sales from anywhere, anytime, on the mobile app or a computer. Automatic updates ensure the latest features and security without disrupting daily tasks.

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User Sentiment

Based on 349 reviews:

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Product Screenshots and Videos

QuickBooks Commerce Pricing

Based on our most recent analysis, QuickBooks Commerce pricing starts at $39 (Monthly).

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Starting From: $39
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

QuickBooks Commerce is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for QuickBooks Commerce:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

QuickBooks Commerce Benefits and Insights

Why use QuickBooks Commerce?

Key differentiators & advantages of QuickBooks Commerce

Build Stronger Customer Relationships: Store all customer and supplier details in one easy-to-find location to simplify communication and problem-solving.
Manage Orders From Anywhere: Use the iOS app to browse products, scan barcodes, access customer data, create orders and track inventory. Capture product images and work offline for continued productivity.
Optimize Warehousing: A streamlined inventory system helps organize and track all stock moving through the warehouse. Increase efficiency by automating the placement and movement of inventory.
Reduce Errors and Save Time: Minimize errors with organized stock and quickly identify issues to save money. Ditch spreadsheets and manual sales updates and focus on business growth with automation.
Access a B2B eCommerce Portal: Use a customizable private URL and online store for bulk sales. B2B businesses can white-label items to represent their brand, create custom price lists, advertise featured products and special offers, accept credit card payments and manage the order process.
Go Global: Manage global sales with support for multiple warehouses, currencies and taxes. Remote teams can access accounts and receive real-time updates anywhere.

Industry Expertise

QuickBooks Commerce helps businesses manage various products, from makeup to gadgets and clothes. It's perfect for businesses selling finished items and scales to fit the needs of wholesalers, distributors and manufacturers.

QuickBooks Commerce Reviews

Average customer reviews & user sentiment summary for QuickBooks Commerce:

349 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of QuickBooks Commerce reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Interface: Around 93% of users said that it provides an intuitive user interface that is easy to learn and navigate.
Integration: Intuit and seamless integration with banks, companies and other financial management software provides a great user experience and saves time, as noted by 96% of reviewers who specified integration.
Tracking: All reviewers liked that it helps keep track of bills and expenses in an organized manner.
Payroll & Invoices: All users liked QBO for its payroll and invoicing feature that provides automatic calculation, easy access, links or PDF sharing, payment reminders and more.

Cons

Support: Approximately 81% of reviewers said that support can have long wait times and disliked that direct contact to support service is not available.
Performance: The system is slow and laggy at times, as mentioned by 80% of users who referred to performance.
Licensing: Nearly 81% of users disliked that license costs are high with additional monthly charges for renewal and add-on services.

Researcher's Summary:

QuickBooks Commerce is a leading inventory management and accounting software for small and medium businesses. Its intuitive and easy-to-use interface and payroll and invoicing features ensure great productivity.

It allows for seamless integration with banks, financial management software, credit cards and more. The software also helps keep track of company bills and expenses, which you can easily download, share and categorize.

Some limitations include long wait for support and lack of direct contact for professional services. The system may experience slowness and lag at times. Integrations with solutions like Xero can also be complicated.

Its pricing plans start from $39 per month, and it offers a 14-day free trial. It offers both monthly and yearly subscription plans. Pricing can vary based on factors like the number of users, sales orders, sales channels and warehouse numbers. However, Its licensing price is high for the basic features provided and monthly licensing can be laborious.

Overall, QuickBooks Commerce is a comprehensive and affordable solution for organizations looking to streamline their inventory and accounting management operations and achieve better ROI.

Key Features

Multiple Integrations: Integrate with various third-party platforms, including Xero, Amazon, QuickBooks, Shopify and ShipStation.
Inventory Control: Prevent stockout situations, receive automatic stock level updates and create prompt reorders with comprehensive inventory features. Track and organize stock via barcode scanning to speed up the retrieval and storage of products.
Multichannel Sales: Use a central location to manage sales through a number of channels. Users can sell through marketplaces, B2C eCommerce, B2B eCommerce and mobile apps.
Warehouse Management: Built-in management tools handle all tasks in one place, from receiving shipments to picking, packing, and shipping orders.
Order Management: Track orders and sync inventory, customer and supplier information through one system. Access sales reports in real time while quickly and accurately fulfilling orders.
Manufacturing Support: The manufacturing module lets users manage all assembly and sales tasks while allowing for the creation of production and parts orders as well as bills of materials.
Fulfillment Automation: Access stock takes, barcode label printing and barcode scanners. Also, automate fulfillment processes like pick, pack and ship.
Inventory Optimization: Businesses can integrate their Lokad account, available in the app store, with the system to optimize inventory with demand forecasting. Lokad can automatically calculate the number of reordering units needed for a business based on their inventory records. Stock is reordered when inventory levels hit preset reorder units.
Price List Management: Add or change product prices using the price list importer and assign price lists with special discount rates for selected customers. Set price breaks and access custom price lists on the go via the mobile app.
Sales Reports: Use sales reports listing all important details and statuses. Filter them by product, variant, customer, sales representative, channel, location and time period. Sales reports assist with analyzing sales channels, monitoring performance, identifying sales trends across customers and products, calculating commissions, and more.
Manufacturing Support: Create bills of materials for finished goods, including the creation and management of production orders. Alert users about insufficient stock, support batch tracking and automatically reconcile production run efficiencies with accounting apps.

Approach to Common Challenges

Real-Time Inventory Visibility: Stop guessing! Monitor real-time inventory levels across all the stores and online channels. Make informed decisions to prevent stockouts or excess inventory.
Automated Workflows: Automate purchase orders, making tasks faster and reducing mistakes. This frees managers to focus on processes that are of utmost importance.
Customer Demand Anticipation: Predict demand to ensure optimal stock levels and minimize wasteful spending on excess inventory.
Simplified Inventory Management: Manage inventory across multiple places, like online stores, physical shops and marketplaces, with multi-channel inventory management. Track all stock levels to prevent overselling and ensure accurate counts.
Streamlined Warehousing: Improve warehouse management with barcode scanning and other tools. It results in faster picking, packing and shipping with fewer mistakes and getting the most out of the warehouse space.

Cost of Ownership

Frequently asked questions regarding QuickBooks Commerce pricing include:

Q: What’s the pricing structure of QuickBooks Commerce?

A: QuickBooks Commerce offers a 14-day free trial without requiring any credit card. Paid plans start at $39 per month and scale based on the number of users, orders and required features. The pricing tiers for paid plans are:

Founder Plan — $39/month
Lite — $99/month
Small Business — $249/month
Business — $699/month
Premium — $999/month

Q: What factors should I consider when choosing a pricing plan for QuickBooks Commerce?

A: It's important to evaluate the current and anticipated inventory management needs to select the most cost-effective plan. The paid plans offer flexibility and features for growing businesses. Consider the number of products, orders and users, as well as the required features.

License/Subscription Cost	The upfront cost of this product includes customization, integration and the monthly per-user subscription fee
Maintenance Cost	This is included in the subscription cost
Installation/Implementation Cost	This cost is based on the type of pricing plan chosen
Customization Cost	Included in the subscription cost and varies depending on the subscription plan chosen
Data Migration Cost/Change Management/Upfront Switching Cost	Depends on the existing software, how much data needs to be migrated, the availability of migration tools, the complexity of data being moved and the gaps between the existing and new systems
Recurring/Renewal Costs	A recurring monthly fee is charged at the beginning of the month and includes maintenance, monitoring, upgrades, training and support

Limitations

At the time of this review, these are the limitations according to user feedback:

Doesn’t allow users to perform a cycle count or inventory audit.
Doesn’t offer a B2B eCommerce platform with the basic plan.
Not equipped to handle large data quantities. Users must break the data up rather than importing a large amount at once.
Integration with Xero has some issues, especially when transferring customer information between platforms.

Training Resources

Training Videos: Explore beginner-friendly online training videos to understand how the platform works.
Webinars: Attend interactive sessions and webinars by QuickBooks experts. These allow users to address issues and questions in real time.
QuickBooks Forums: Access comprehensive documentation and online peer forums for QuickBooks users to find FAQs and engage in online discussions.

FAQs

Frequently asked questions regarding QuickBooks Commerce include:

Q: How do I set up QuickBooks Commerce?

A: Follow these steps to integrate QuickBooks Commerce:

Choose a paid plan
Connect company bank accounts
Sync transactions from eCommerce channel
Create invoicing
Set up user accounts and permissions
Configure analytics and reports
Integrate with third-party apps

Q: What are the benefits of the QuickBooks Commerce mobile app?

A: The QuickBooks Commerce mobile app is a game changer for online store owners, enabling business management from anywhere. Check inventory, view new orders and stay updated, all on your phone or tablet. This on-the-go access translates to faster decisions and prompt responses to customer needs.