Document360 Reviews & Pricing

by Kovai | Founded 2009, Coimbatore, Tamil Nadu, India

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Categories:

Knowledge Management Software
Document Management Software
Knowledge Base Software
...

What is Document360?

Industry Specialties: SaaS, Manufacturing, Healthcare, Financial Services, Education, IT & Consulting.

Document360 is a sophisticated software solution designed to manage and streamline the creation, organization, and dissemination of knowledge bases. It is particularly well-suited for businesses and organizations that require a robust platform to handle extensive documentation needs, such as tech companies, customer support teams, and educational institutions. The software excels in providing a centralized repository for information, making it easy for users to access and update content efficiently.

One of the standout benefits of Document360 is its intuitive user interface, which simplifies the process of creating and managing articles. Additionally, it offers powerful features like version control, advanced search capabilities, and customizable templates, ensuring that users can tailor the knowledge base to their specific requirements. The platform also supports collaboration, allowing multiple team members to work on documents simultaneously, which enhances productivity and accuracy.

Compared to similar products, Document360 is often praised for its ease of use and comprehensive feature set. Users appreciate the seamless integration with other tools and the ability to track user engagement and feedback. While specific pricing details are not always readily available, potential users are encouraged to contact SelectHub for a personalized quote based on their unique needs. This ensures that they receive the most accurate and relevant pricing information for their situation.

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User Sentiment i

Based on 112 reviews:

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#1

Document360 is ranked #1 on the top 10 Knowledge Management Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Document360 Pricing

Based on our most recent analysis, Document360 pricing starts at $199 (Per Project, Monthly).

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Starting From: $199
Pricing Model: Per Project, Monthly
Free Trial: Yes, Request for Free

Training Resources

Document360 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Document360:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Document360 Benefits and Insights

Why use Document360?

Key differentiators & advantages of Document360

Improved Customer Support: Document360 enables your support team to quickly find and share accurate information, reducing response times and increasing customer satisfaction.
Enhanced Team Collaboration: With features like version control and role-based access, teams can work together seamlessly on documentation projects without overwriting each other's work.
Centralized Knowledge Repository: Store all your company’s knowledge in one place, making it easy for employees to access and update information as needed.
Reduced Onboarding Time: New hires can quickly get up to speed by accessing a well-organized knowledge base, which reduces the time and resources spent on training.
SEO-Friendly Content: Document360’s SEO features help your knowledge base articles rank higher in search engine results, driving more organic traffic to your site.
Customizable User Interface: Tailor the look and feel of your knowledge base to match your brand, providing a consistent user experience for your customers.
Analytics and Insights: Gain valuable insights into how users interact with your knowledge base, allowing you to identify gaps and improve content quality.
Scalable Solution: Whether you’re a small startup or a large enterprise, Document360 scales with your business needs, ensuring you always have the right level of support.
Multilingual Support: Create and manage content in multiple languages, making your knowledge base accessible to a global audience.
Enhanced Security: Robust security features, including data encryption and user authentication, ensure that your sensitive information is protected.
Cost Efficiency: By reducing the need for extensive customer support and training, Document360 helps lower operational costs.
24/7 Availability: Your knowledge base is available around the clock, providing users with instant access to information whenever they need it.
Improved Compliance: Maintain compliance with industry regulations by keeping all your documentation up-to-date and easily accessible.
Enhanced User Experience: A well-organized and searchable knowledge base improves the overall user experience, making it easier for customers to find the information they need.

Industry Expertise

Document360 is particularly well-suited for businesses that want to create a self-service knowledge base for their customers, reducing the need for dedicated customer support services. It excels at providing a streamlined authoring experience for writers and editors, making it ideal for companies with a large volume of documentation or those looking to improve internal knowledge sharing.

Document360 Reviews

Average customer reviews & user sentiment summary for Document360:

112 reviews

94%

of users would recommend this product

Document360 has a 'excellent' User Satisfaction Rating of 94% when considering 112 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Document360 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Authoring: Document360 boasts a user-friendly editor, empowering writers and editors to craft and manage articles effortlessly.
Efficient Search: The platform's robust search functionality ensures users can quickly locate the information they need, enhancing self-service support and reducing reliance on support teams.
Granular Access Control: Document360 allows administrators to manage permissions, ensuring that sensitive information remains accessible only to authorized personnel.
Scalable Solution: As your business expands, Document360 can accommodate your growing knowledge management needs, making it a future-proof investment.

Cons

Limited Integrations: Document360 might not seamlessly integrate with all the tools and systems a business currently uses, potentially causing workflow disruptions.
Lack of Article Templates: The absence of pre-designed article templates could mean additional time spent on formatting and design for content creators, especially for businesses with standardized content structures.

Researcher's Summary:

Is Document360 a knowledge base that covers every angle? User reviews from the past year suggest a nuanced answer. While Document360 is generally well-received for its user-friendly interface and robust features, some drawbacks warrant consideration. Users consistently praise Document360's intuitive WYSIWYG editor, making content creation a breeze even for non-technical users. The platform's powerful search functionality is another highlight, enabling users to quickly locate the information they need, which is crucial for both internal knowledge bases and customer-facing documentation. For instance, one user lauded Document360's search capabilities, stating that it's "like having a Google search bar for all your company's information." However, a recurring criticism pertains to Document360's limited integrations, particularly compared to competitors like Confluence. This limitation can hinder seamless workflows for teams reliant on a diverse tech stack.

Document360's strengths lie in its focus on streamlined knowledge management and user experience. Its intuitive design, robust search, and comprehensive analytics make it a powerful tool for creating, organizing, and sharing information effectively. However, its integration limitations and occasional formatting quirks after importing from Word can be a drawback for some users. Overall, Document360 is best suited for teams prioritizing ease of use, comprehensive knowledge management features, and a strong focus on creating high-quality, easily searchable documentation. It's ideal for businesses looking to improve internal knowledge sharing, create customer self-service portals, or build comprehensive product documentation.

Key Features

Notable Document360 features include:

Markdown Editor: Allows for easy formatting and styling of content using Markdown syntax.
Version Control: Tracks changes and maintains a history of document versions for easy rollback.
Customizable Branding: Enables customization of the knowledge base to match your company's branding.
Advanced Search: Provides powerful search capabilities with filters and relevance ranking.
Role-Based Access: Controls user permissions and access levels to ensure secure content management.
Analytics and Reporting: Offers detailed insights into user behavior and content performance.
SEO Optimization: Enhances visibility of your knowledge base through built-in SEO tools.
Multilingual Support: Supports multiple languages to cater to a global audience.
Integrations: Seamlessly integrates with popular tools like Slack, Microsoft Teams, and Zendesk.
Custom Domain: Allows you to host your knowledge base on a custom domain for a professional appearance.
Feedback and Comments: Enables users to provide feedback and comments on articles for continuous improvement.
Private and Public Knowledge Bases: Offers the flexibility to create both internal and external knowledge bases.
Article Templates: Provides pre-designed templates to streamline content creation.
Backup and Restore: Ensures data safety with regular backups and easy restoration options.
API Access: Allows for custom integrations and automation through a robust API.
Content Categorization: Organizes articles into categories and subcategories for easy navigation.
Custom CSS and JavaScript: Enables advanced customization through custom CSS and JavaScript.
Single Sign-On (SSO): Supports SSO for seamless and secure user authentication.
Import and Export: Facilitates easy migration of content with import and export functionalities.
Collaboration Tools: Includes features like commenting and co-authoring to enhance team collaboration.

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Awards

SelectHub research analysts have evaluated Document360 and concluded it deserves the award for the Best Overall Knowledge Management Software available today and earns best-in-class honors for Knowledge Discovery and Security. Document360 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.