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What is Chatra?

Industry Specialties: Serves all industries

Chatra is an online messenger tool that allows businesses to talk with customers via email, chats and social media apps. It increases the conversation rate by answering questions and directing clients to the right products. Its group chat functionality allows users to communicate with different agents and product specialists in a single chat window.

It can connect through an offline mode via messenger. It is quick, convenient, accessible and available 24/7.
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#35

Chatra is ranked #35 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Chatra Pricing

Based on our most recent analysis, Chatra pricing starts at $17 (Per Agent, Monthly, Freemium).

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Price
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Starting From
$17
Pricing Model
Per Agent, Monthly, Freemium
Free Trial
Yes, Request for Free

Training Resources

Chatra is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Chatra:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Chatra Benefits and Insights

Why use Chatra?

Key differentiators & advantages of Chatra

  • Ease of Use: Seamless set up using the easy plug and play widget. It reduces workload and increases customer satisfaction. View what users are saying before sending messages using typing indicators. 
  • Boost Sales Conversion: Follow up prospects by maintaining conversation history, including unsent messages. Saves messages even after the browser is closed. Keep customers engaged by providing access to all conversations. Pre-prep answers while customers are still typing. Track visitors’ browsing history by automatically tagging using color codes. 
  • Enhance Customer Experience: Set up a friendly tone to welcome customers visiting the website. Use saved replies or canned responses for frequently asked questions. Match speech patterns during conversations to keep customers comfortable. Provide transcripts for visitors to revisit chat conversations or send via email. 
  • Free Trial: Get access to a 10-day free trial of the paid plan. Free Forever plan is available but with limited features. 

Industry Expertise

It is suitable for all businesses seeking to enhance customer relationships and increase their sales and revenue.

Chatra Reviews

Average customer reviews & user sentiment summary for Chatra:

User satisfaction level icon: excellent

435 reviews

95%

of users would recommend this product

Chatra has a 'excellent' User Satisfaction Rating of 95% when considering 435 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Chatra reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Chatra is known for its user-friendly interface and intuitive design, making it simple for both agents and customers to navigate and utilize its features effectively.
  • Affordable Pricing: Chatra offers competitive pricing plans, including a free plan with basic features, making it accessible to businesses of all sizes and budgets.
  • Customization Options: Users appreciate the ability to customize the chat widget's appearance to match their branding and website design, creating a seamless and integrated experience for visitors.
  • Integrations: Chatra integrates with various popular platforms and tools, such as CRMs, email marketing services, and helpdesk software, allowing businesses to streamline their workflows and improve efficiency.
  • Mobile App: The availability of a mobile app enables agents to stay connected and respond to customer inquiries on the go, ensuring prompt and efficient communication.

Cons

  • Limited Customization: Users express frustration over the inability to customize certain aspects of the chat widget's appearance, such as modifying the color scheme to align with their brand aesthetics.
  • Reporting Features: There are complaints about the platform's reporting capabilities, citing a lack of detailed analytics and insights into chat interactions, making it difficult to assess agent performance and identify areas for improvement.
  • Mobile App Functionality: Some users find the mobile app to be less intuitive and feature-rich compared to the desktop version, impacting their ability to manage chats and respond to customer inquiries effectively on the go.

Researcher's Summary:

Is Chatra all it's cracked up to be? User reviews from the past year suggest that Chatra is a solid choice for businesses looking for a live chat solution that is easy to use and affordable. Users praise Chatra for its intuitive interface, which makes it easy to set up and manage conversations. They also appreciate the software's robust feature set, which includes canned responses, conversation tracking, and integrations with other software. However, some users have noted that Chatra's reporting features are not as comprehensive as those offered by some of its competitors, such as Intercom or Zendesk.

What sets Chatra apart is its focus on small to medium-sized businesses (SMBs). The software's pricing plans are designed to be accessible to businesses of all sizes, and its features are tailored to the needs of SMBs. For example, Chatra's "triggered messages" feature allows businesses to automatically send messages to visitors based on their behavior on the website, such as time spent on a page or pages visited. This can be a valuable tool for SMBs that are looking to increase engagement and conversions. Overall, Chatra is a good option for businesses that are looking for an affordable and easy-to-use live chat solution. Its focus on SMBs makes it a particularly good choice for businesses that are just starting out or that have limited resources.

Key Features

  • Color-Coded Names: Generates name and color code for each visitor automatically. Keep track and maintain browsing history in real time. 
  • Smart Chat Distribution: Maintain conversations by being the first to react. If an agent cannot respond within a specific timeframe, the chat gets transferred to other team members. It changes the agent’s status as offline if the agent is busy and sends a follow-up email simultaneously. 
  • Chat Reviews: Provides unlimited chat reviews. It allows an agent to review multiple chats on the phone while talking to another customer on the system. 
  • Visitor Lists: Provides the number of online visitors and starts interacting manually. It allows agents to target customers from different locations. Customize the type of information required, including current web page, referrer, location, browser and more. Highlight visitors with different colors to know their ongoing status. 
  • Automated Answers: Sends messages with questions, offers or discounts and provides the visitor with multiple reply options. After choosing the preferred option, the bot sends another automated message. 
  • Form and Lead Capture: Sends automatic welcome messages to visitors and collects relevant information instantly. It prompts the visitor to fill out forms and other details. 
  • Targeted Chats: Manages and analyzes the number of leads by proactively engaging with customers. Set up smart triggers to reduce pop-up chats. Use default templates for setting up important triggers. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Chatting may be slow at times. 
  •  Sending manual chat transcripts can be challenging. 
  •  Doesn’t offer HTML support in messages. 

Suite Support

Support hours are Monday through Friday, 3 a.m. to 4 p.m. EST (7:00–20:00 GMT). Access self-help documents and installation guides to resolve quick queries.

mail_outlineEmail: [email protected].
phonePhone: Not mentioned.
schoolTraining: Not mentioned.
local_offerTickets: Not mentioned.

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