Pure Chat Reviews & Pricing

Key Features

• Chat Widgets: Customize chatboxes according to the brand voice and website. Update color, size, text field and position on mobile and desktop for a better user experience. Select options from minimal to classic for the chatbox style and design. Display chatbox using image, button or engagement hub layouts. 
• Contacts: Check menu items to access all customer details from the website. Sort and filter details according to dates, last seen on the website, name, email address, phone number and company name. Delete irrelevant information using the gear icon. It also provides filtering options based on the website name, date range and operator keyword. Click on the visitor’s name to gather recent conversation transcripts and the latest information. 
• Contact Tabs: Loads customized URLs with contact details on the right panel of the dashboard. It stores customer data like name, email address and more. It allows agents to match details with the internal database and analyze if the visitor is unique, repeated or returned. 
• Chat Dashboard: Receive incoming chat notifications by setting the toggle to available mode. Accept chats and start interacting with visitors instantly. Type new messages or use canned messages to start a conversation. 
• Contact and Transcript Tags: Categorize contacts and transcripts by adding tags using the drop-down list. Tag specific chats during an ongoing conversation and add labels. Filter and search tagged conversations from the contact section and transcripts page. 
• Transcript History: View, sort and tag team transcripts using quick links on the dashboard. Email or export chat transcripts to CSV file if needed. It provides detailed information, including personal details, tags associated with the transcript, location and referring URL. 

Limitations

•  The current chat dashboard is only available in English. 
•  Doesn’t offer a ticketing system. 
•  Delayed notifications. 

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