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What is tawk.to?

Industry Specialties: Serves all industries

Tawk.to is a customer communication platform that allows businesses to respond and engage with customers in real time. It provides free messaging capabilities and customer service across different offerings worldwide. It is reliable and provides customizable settings for visitors to monitor and chat within the app, website or anywhere.

It is feature-rich, ad-free, supports over 45 languages and is 100% free of cost.
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#24

tawk.to is ranked #24 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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tawk.to Pricing

Based on our most recent analysis, tawk.to pricing starts at $0 (Free).

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Price
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Starting From
$0
Pricing Model
Free
Free Trial
Yes, Request for Free

Training Resources

tawk.to is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for tawk.to:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

tawk.to Benefits and Insights

Why use tawk.to?

Key differentiators & advantages of tawk.to

  • Increase Customer Satisfaction: Provides quick and consistent responses using shortcuts and canned messages. Offer a rating scale for visitors to determine successful ratings. Keep track of messages by sending chat transcripts to visitors. Guide website visitors by offering screen sharing or video calls. 
  • Increase Leads: Gather detailed customer information and keep them engaged. Send proactive messages with ongoing product updates, discounts or offers. 
  • Improve Customer Support: Monitor visitors’ website activity while tracking engagement, geographical location and intent. Attract customers using customized attention bubbles and start engaging. Create different rules to automate triggers if an agent cannot respond on time. 
  • Cost-Free: Access unlimited premium features at no cost. 

Industry Expertise

The vendor provides live chat and ticketing services for businesses of all sizes.

tawk.to Reviews

Average customer reviews & user sentiment summary for tawk.to:

User satisfaction level icon: excellent

277 reviews

92%

of users would recommend this product

tawk.to has a 'excellent' User Satisfaction Rating of 92% when considering 277 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of tawk.to reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Free Live Chat Software: tawk.to provides core live chat features at no cost, making it a budget-friendly option for individuals, startups, and small businesses.
  • User-Friendly Interface: The platform is known for its intuitive design and ease of use, allowing users to quickly adapt and manage their live chat interactions effectively.
  • Mobile App: tawk.to offers a mobile app that enables users to stay connected and respond to chats on the go, ensuring flexibility and responsiveness.

Cons

  • Limited Customization: Users have expressed frustration with the inability to white-label the chat widget, remove tawk.to branding, or customize the chat widget's appearance beyond basic color changes. This lack of flexibility can clash with a company's branding and professionalism.
  • Mobile App Shortcomings: The mobile app has received criticism for its notification system, which can be unreliable and cause missed messages. Additionally, the app's interface and functionality are not as robust as the desktop version, leading to a less-than-ideal experience for users on the go.
  • Reporting Limitations: The reporting and analytics features are relatively basic, lacking the depth and customization options that some businesses require for in-depth analysis of chat interactions and agent performance. This can hinder data-driven decision-making and optimization efforts.

Researcher's Summary:

Users are raving about this cloud-based platform that's shaking up the way businesses connect with their customers. It's like having a virtual customer service rep available 24/7, right on your website. The general consensus? It's a game-changer, especially for small and medium-sized businesses looking for an affordable and user-friendly way to up their customer service game.

Here's the lowdown: *tawk.to* seems to hit the sweet spot between features and affordability. Users love the simplicity of the platform – it's easy to set up and navigate, even for non-techies. Plus, it's packed with features like live chat, chatbots, and even a knowledge base, all without breaking the bank. But it's not all sunshine and rainbows. Some users have mentioned that customer support can be a bit hit-or-miss.

So, how does *tawk.to* stack up against the competition? Well, it definitely holds its own against big names like Zendesk Chat, LivePerson, and Intercom, especially when it comes to price. It might not have all the bells and whistles of some of the pricier options, but for many businesses, it's got everything they need and more. If you're looking for a way to provide top-notch customer service without emptying your wallet, *tawk.to* might just be your new best friend.

*Disclaimer: The information provided is based on user reviews and may not reflect the most up-to-date information. It is recommended to check the internet for the latest updates and developments.*

Key Features

  • Widget Cards: Customize widgets by adding logos, images, headlines and videos. Add form fields to collect visitor details like email address and name. Export and access data as needed. Control widget visibility on desktop and mobile. 
  • Visitor Data: Capture customer details and monitor website activity. Categorize browsing activity according to idle, served or active users. Capture details like device type, visitor location, number of chats and visits. Get in-depth information, including IP address, maximizing chat windows and typing previews. 
  • Chat Pages: Customizes and hosts chat page URLs for businesses without a website. Agents can add job title, profile photo, a short description, external and social media links. Businesses can start providing support to customers via live chat. 
  • Reports: A built-in reporting section and metrics help track agent performance and customer engagement. Gather data including first response time, chat volume, ticket resolution time, volume and user satisfaction. 
  • Ticket Forwarding Email: Handles and tracks all support requests from a single dashboard by sending help emails to the ticketing center. 
  • Contacts: Like CRM, it manages customer activity and conversations from multiple channels within a single dashboard. Keeps track of all contact details, review notes, tickets and customer interactions. 
  • Canned Messages: Personalize and use saved replies to respond to commonly asked questions in real time. Agents can use unlimited canned responses. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Need to pay to remove the branding logo from the widget. 
  •  Doesn’t offer email marketing features. 
  •  Lacks real-time reporting. 
  •  Backend functioning gets challenging in the initial stage. 
  •  Users need to log in fresh every day. 
  •  Need to pay to hire live agents and virtual assistants. 

Suite Support

Get 24/7, 365 real-time support via email and live chat.

mail_outlineEmail: [email protected].
phonePhone: Not mentioned.
schoolTraining: Short training videos. Access self-help documents and FAQs via the help center to resolve quick queries.
local_offerTickets: Submit an email address and a short description to raise support tickets.

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