Docebo Reviews & Pricing

by Docebo | Founded 2005, Naples, Italy

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What is Docebo?

Industry Specialties: Serves all industries.

Docebo is an AI-powered LMS that helps you deliver personalized learning experiences to multiple audiences, including employees, customers and partners. It allows you to create audience-specific pages using flexible, drag-and-drop functionality to quickly set up learning programs.

The solution supports various learning scenarios, including customer education, partner enablement and employee training, as well as social learning and content curation. The platform also integrates with Microsoft Teams, allowing users to deliver training, improve focus and productivity, and simplify the user experience.

AI capabilities in Docebo automate manual tasks like enrollments, translations and content tagging. The LMS supports over 40 languages to localize learning programs and make training accessible. Its mobile app, Go.Learn, enables employees to learn on the go.

The LMS is recognized for its user-friendly design, interactive features and customization options, making it a suitable choice for organizations looking to implement effective training solutions. It offers three main pricing tiers: Engage, Elevate and Enterprise. You can contact the vendor for more information on pricing.

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User Sentiment

Based on 972 reviews:

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Docebo Pricing

Based on our most recent analysis, Docebo pricing starts at $25,000 (Annually, Quote-based).

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Starting From: $25,000
Pricing Model: Annually, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Docebo is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Docebo:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Docebo Benefits and Insights

Why use Docebo?

Key differentiators & advantages of Docebo

Facilitates Multi-Tenant Architecture: For organizations with multiple departments or subsidiaries, Docebo’s multi-tenant architecture allows for the creation of separate learning environments within a single platform. This feature enables tailored content and reporting for different teams while maintaining centralized administration.
Top Market Contender: With an impressive analyst rating of 81, Docebo stands out as a leading LMS, on par with industry giants like Absorb LMS, SkyPrep and LearnUpon. It offers a powerful suite of features, many of which are fully operational right out of the box, ensuring a high level of functionality and convenience.
- Docebo is our best LMS for AI-based capabilities. Its suite of tools includes NLP, AI-based content translations, AI course recommendations and conversational AI.
Provides AI-Powered Recommendations: Docebo's AI analyzes learning content to provide personalized course recommendations to learners. The AI breaks down data to a granular level to understand what each learner needs most and when, producing personalized learning experiences. Learners get suggestions for relevant courses based on their interests and behaviors, similar to Netflix recommendations.
Improves Organizational Management: Docebo's configurable organizational management allows you to customize different domains, branches and user groups, and deliver targeted training to diverse audiences like employees, partners and customers. You can control access to mandatory content while giving learners the ability to hide completed or irrelevant courses.
Provides Versatile Functionality: Docebo scores highly for its ability to support online course sales, generate detailed data reports, manage users and incorporate gamification. It provides essential features such as course selling, custom and pre-built reports, and award tracking, all readily available.
Exceptional AI Capabilities: With a top AI score of 86, Docebo leads in artificial intelligence features compared to its alternatives Absorb (43), SkyPrep (29) and D2L Brightspace (43). It uses AI to offer personalized training material suggestions, targeted enrollment recommendations for admins, course suggestions for managers and tailored content for learners, creating a highly customized learning experience.
Offers Scalable Content Options: Docebo supports a wide range of content options from in-house resources to third-party and user-generated content. Learners can curate their dashboard by hiding completed or irrelevant courses to focus on the most relevant content. The platform tracks which content learners hide and why, allowing the AI to automatically curate content in the future.
Award-Winning LMS: Docebo has been recognized by SelectHub research analysts as one of the top-rated LMS software. In the 2024 SelectHub awards, it earned best-in-class honors in key areas such as assessments, ecommerce, mobile capabilities, platform capabilities, user management, gamification, and integrations and extensibility.

Industry Expertise

Docebo offers innovative technology for content generation, automation and analytics, as well as advanced AI capabilities.

Docebo Reviews

Average customer reviews & user sentiment summary for Docebo:

972 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Docebo reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: 85% of users commend Docebo for its intuitive design, which simplifies navigation for both administrators and learners. This ease of use reduces the learning curve, allowing teams to quickly adapt and utilize the platform effectively.
Robust Features: 80% of users highly value the platform's extensive features, including course creation, content management and assessment tools. They appreciate not having to recreate learning plans, as they can reuse existing ones, saving time and effort in course management.
Flexible Customization: The ability to customize the platform according to specific organizational needs is a significant advantage for 65% of users. They appreciate the option to create branded mobile apps and tailor the interface, enhancing user engagement.
Effective Support: According to reviews from 50% of users, the customer support team is very responsive and offers prompt and knowledgeable responses.
AI Capabilities: Nearly 50% of users recognize the potential of AI features in automating tasks and enhancing learning experiences. However, some feel that the AI's effectiveness is overstated, leading to mixed reviews.

Cons

Webinar Integration Problems: Nearly 35% of users report difficulties with webinar functionalities, particularly with the Coach & Share module. This can disrupt training sessions and limit the platform's effectiveness for live learning.
Complex Admin Navigation: The administrative interface is often seen as cumbersome for some users, requiring multiple clicks to perform basic tasks.
Issues with Offline Tracking: 40% of users see the platform's offline training tracking as inadequate, and delays in updating learner records cause issues when training is a prerequisite for other courses.

Researcher's Summary:

Docebo is an AI-driven LMS that caters to a wide range of learning needs, making it particularly well-suited for large enterprises with diverse departments and audiences. Its multi-tenant architecture and configurable organizational management features allow you to manage complex structures, while the user-friendly interface and extensive customization options provide a smooth experience for both administrators and learners.

What impressed us most were Docebo's AI capabilities, which automate tasks like content tagging and translations, and offer personalized course recommendations. We appreciate how the platform’s emphasis on personalized learning paths enables users to tailor training experiences to individual roles, skills and goals. The AI-driven suggestions further enhance the learning experience by recommending courses that align with learners' interests and behaviors.

We also like Docebo's social learning features, which promote collaboration and knowledge sharing through forums, leaderboards and gamification. The integration with Microsoft Teams significantly amplifies these social learning opportunities, fostering a sense of community and encouraging active participation among users.

While Docebo offers impressive features, we found some limitations during our research. Users have reported occasional issues with webinar integrations and found the reporting capabilities limited. The platform also lacks some features like anonymous and automated grading, and the administrative interface is also considered cumbersome by some, requiring multiple steps for basic tasks.

Despite these limitations, Docebo's strengths in personalization, AI capabilities and user experience position it as a strong contender in the LMS market. The platform's focus on delivering tailored learning experiences and its extensive feature set make it a valuable tool for organizations seeking to enhance their training and development programs.

Key Features

AI-Powered Learning: Use AI to deliver personalized learning experiences tailored to each user’s needs.
- Analyze learner behavior and performance to recommend relevant content and suggest learning paths.
- Use the virtual tutor for conversational support and guidance.
- Transform external content into microlearning lessons with the Shape tool.a
- Automatically translate content into multiple languages with AI-powered translation.
Social Learning: Encourage collaboration and knowledge sharing among team members through forums, leaderboards and gamification features. Enable them to engage in discussions, share ideas and ask questions. Recognize and reward achievements with leaderboards and badges to motivate active participation.
Personalized Learning Paths: Create personalized learning paths based on roles, skill levels, and career goals. Tailor distinct pathways to learners' competencies and interests, and include a series of courses from basic to advanced levels in each learning path.
Gamification: Gamify learning with points, awards and badges to boost engagement and course completion rates. Let learners exchange points for rewards, and track engagement and achievements from a central dashboard. Set specific awards for each branch to cater to diverse groups.
Third-Party Integrations: Docebo Connect allows you to integrate your platform with over 400 third-party SaaS systems. Connect with apps like Accredible, BambooHR, ADP Workforce Now, GoToMeeting, HubSpot, Jira, MailChimp, MySQL, Okta and NetSuite. Manage automated workflows, called recipes, to share and exchange data between systems based on specific triggers. Easily create and customize these workflows using a low-code platform.
Learning Impact: Understand the impact of your training programs by going beyond basic metrics and addressing challenges like complex data and low response rates. Improve your L&D programs with single-source content management, optimized survey techniques, built-in performance reporting and next-step action plans to make data-driven decisions.
Certifications and Retraining App: The Certifications and Retraining App lets you create and manage certification programs. Learners can earn certifications by completing courses, learning plans or external training. The app tracks and views certifications efficiently, allowing learners to see their progress. You can also customize delivery and expiration policies to fit your needs.
Course Catalog: Create customized course sets that users can enroll in or purchase. Activate internal catalogs for logged-in users and public (external) catalogs on the login page for broader access. Control user visibility by assigning specific groups to certain catalogs, allowing them to purchase or enroll.
eCommerce: Sell your training content online to internal and external customers.
- Provide a user-friendly interface for customers to browse, preview and purchase content, including options for wire transfers.
- Set up a professional storefront or integrate with popular eCommerce platforms like Shopify, Drupal, WordPress or Joomla.
- Offer course bundles through subscription plans, and manage different plans for various customer groups based on licenses or enrollments.
- Collect payments through global payment gateways like Authorize.net, Paypal, Adyen, Cybersource and Stripe.
ILT Classroom: Docebo supports both Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) for in-person and online sessions. You can monitor attendance, manage waitlists and upload essential training materials for learners to access before, during and after courses. You can also track performance for certification purposes, and provide detailed records of evaluations to learners.
MOOC Builder: Use it to create and manage Corporate Massive Open Online Courses (MOOCs) on your platform. Make a public course catalog visible to non-registered users, allowing them to browse and explore courses without an account. Enable self-registration directly from the public course page to simplify user access, and sell courses through the E-commerce App with easy payment options and transaction management.
Offline Player App: Download SCORM courses to Windows desktop computers to access and complete them offline. When back online, sync progress with the LMS to ensure all activities are updated. This allows learners to study anytime, anywhere, without an internet connection.
Docebo Flow: Docebo Flow lets you integrate your Docebo learning platform into other web pages.
- Embed Docebo on any external website that allows HTML and JavaScript code. This lets you open your Docebo platform in a pop-up window when users click a button or link.
- Display training content that matches users' actions on the website. This way, learners get relevant information exactly when they need it.
- Set up Docebo Flow to automatically log users in, so they don’t need to enter credentials separately.

Approach to Common Challenges

Personalizing the Learning Experience: Docebo provides extensive customization capabilities to create personalized learning experiences at scale, from configurable learning paths and AI-driven recommendations to organizational management and content curation options.
Implementing Blended Learning: The LMS supports different approaches to blended learning, including instructor-led training (ILT), webinars, virtual classroom sessions, gamification and microlearning.
Making Training Accessible: Docebo's Content Marketplace offers a vast library of high-quality training materials, including courses, videos and documents. Users can browse, preview and download content from trusted providers, saving time and resources. It supports various formats like SCORM, xAPI and HTML pages, ensuring compatibility with different learning needs. Docebo's API allows seamless integration of external content sources into your learning system.
Ensuring Regulatory Compliance: As a Superadmin, you can use the audit trail to monitor all administrative actions. The audit trail records changes like course completions and enrollment status, and provides evidence of activities and ensures accountability in case of incidents. Use it to meet compliance requirements with transparent records of actions and keep your system secure.
Inadequate Reporting and Tracking: Docebo’s Learning Intelligence suite helps you use data from your training programs to enhance business operations.
- Combine your learning data with other key business metrics, such as sales or customer service data. This allows you to get a fuller picture and faster insights into how learning affects your business.
- Connect your platform with your existing BI and data systems.
- Access your learning data and KPIs in a well-organized format, making it easier to analyze and understand.
- Link with systems like Salesforce (for sales), Workday (for HR), and Zendesk (for customer support).
- Use insights from the integrated data to refine your training strategies and measure how they contribute to overall business success.

Cost of Ownership

Q. What are the main pricing tiers for Docebo LMS?

A. Docebo offers three main pricing tiers: Engage, Elevate and Enterprise. The Engage and Elevate tiers include different feature sets, while Enterprise is a custom tier for large and complex organizations.

Q. How is pricing calculated?

A. Docebo pricing is based on two factors: Yearly Active Users (YAU) and product tier. You only pay for users who actively engage with the learning platform, not registered users.

Q. What is the minimum contract length?

A. The minimum contract length is one year, but most customers choose 3-5 year contracts.

Q. Are there any setup fees?

A. No, there are no setup fees. Docebo includes setup and onboarding at no additional cost.

Q. What happens if I exceed my user limit?

A. If you exceed your user limit, Docebo will charge for those additional users. Once you reach about 30% overage, it usually makes sense to upgrade to the next tier.

Q. How do I monitor active user numbers?

A. Docebo provides tools to monitor your active user numbers. Reports can show you how many users are actively engaging with the platform.

Q. Is Docebo's pricing suitable for smaller organizations?

A. Docebo is typically best suited for companies training at least 250+ learners across employees, partners and customers. Smaller organizations may find the pricing prohibitive.

Q. What types of organizations is Docebo best suited for?

A. Docebo is a good fit for medium to large enterprises with significant training needs, organizations looking to consolidate multiple LMSs and companies that have outgrown their existing LMS.

Q. Is a free trial available?

A. No, Docebo doesn’t offer a free trial.

License/Subscription Cost	Subscription-based pricing model – based on the number of active users per month Docebo LMS offers two types of flexible plans – Growth and Enterprise (500+ monthly active users). Please see the LMS pricing guide for details The cost will vary based on the type of plan opted for Billed annually and monthly (both options are available) For each additional user, Docebo LMS will charge a fee of $5.90/user/month All plans require at least an annual commitment
Maintenance Cost	Included in the subscription cost
Installation/Implementation Cost	The Docebo Learning Suite Enterprise plan is available for organizations, starting with 300 monthly active users and beyond. Compared to other learning technology vendors that use a monthly active user model and base usage on the number of logins, Docebo counts a monthly active user as a learner who accesses learning content within a 30-day cycle.
Customization Cost	Cost will vary depending on the functional requirements added on, such as Salesforce integration, phone support for admins, extended enterprise and social learning, based on business requirements
Data Migration Cost/Change Management/Upfront Switching Cost	Cost will vary depending on the current software, amount of data to be migrated, availability of migration tools, the complexity of data and gaps between the existing system and the new system
Training Cost	Admin training and on-demand webinars are provided by Docebo’s Learning and Support There’s also a free Knowledge Base for administrators navigating the solution
Recurring/Renewal Costs	Cost is equivalent to the subscription fee paid annually or monthly for continuous access to the product which is deactivated if not renewed on time

Limitations

At the time of this review, these are the limitations according to user feedback:

Lacks Some Features: According to our research, despite delivering a ton of helpful features, Docebo does lack a few tools. Anonymous and automated grading aren't offered. Group chat and two-way messaging, breakout rooms, session recording and interactive whiteboards are available with partner integrations.
Doesn’t Support COPPA and FERPA regulations.

Training Resources

Video Tutorials: Access a series of video tutorials covering various features like gamification, social learning tools, course creation and more.
Webinars: Attend webinars about Docebo's new features, best practices and overall usage. These webinars can provide valuable insights and tips for getting the most out of the platform.
Documentation: Comprehensive documentation is available on Docebo’s website to guide you through the platform's functionalities, integrations and various features. The documentation serves as a comprehensive resource for learning how to use Docebo effectively.
Docebo Community: Engage with peers, share experiences and seek support on Docebo Community.

FAQs

Q. Does Docebo have an integration with Salesforce?

Yes, Docebo has a native integration with Salesforce that allows sales teams to access training content directly within Salesforce.

Q. How does Docebo's AI work?

Docebo's AI analyzes learning content to improve search relevance, auto-tags content and provides personalized course recommendations to learners.

Q. What languages does Docebo support?

Docebo supports over 40 languages for localizing learning content and programs.

Q. Can I import courses from my old LMS into Docebo?

Yes, Docebo supports importing SCORM 1.2, SCORM 2004, xAPI (Tin Can) and AICC courses, making it easy to transfer existing content.

Q. What types of training does Docebo support?

Docebo supports various training modalities, including eLearning courses, instructor-led training, virtual classrooms, webinars and microlearning.

Q. Can I create my own branded mobile app with Docebo?

Yes, Docebo offers a mobile app publisher that allows you to create and publish your own branded mobile learning app based on the Go.Learn app.

Q. How does Docebo handle single sign-on and authentication?

Docebo provides pre-built connectors for easily implementing single sign-on and two-factor authentication with your organization's identity provider.

Q. Can I sell courses through Docebo?

Yes, Docebo has built-in eCommerce functionality that allows you to sell online courses and learning content to customers.

Q. What types of reporting does Docebo offer?

Docebo provides configurable dashboards and advanced reporting capabilities to monitor learner performance, track training activities and measure learning impact.

Q. How does Docebo handle organizational management?

Docebo allows you to create custom domains, branches and user groups to control access and deliver targeted training to different audiences.

Q. Is Docebo's AI available in all languages?

Most of Docebo's AI features work across the available platform languages. However, the auto-tagging feature currently only supports English, Spanish, French, German, Italian and Portuguese content.

Q. How many integrations does Docebo support?

Docebo supports over 400 integrations with content authoring tools, HRIS systems, CRM, single sign-on and more.

Q. Is there a limit on cloud storage?

No, Docebo pricing plans include unlimited cloud storage for hosting learning content.