SuccessFactors LMS Reviews & Pricing

by SAP, Inc. | Founded 2001, San Francisco, CA

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What is SuccessFactors LMS?

Industry Specialties: Serves all industries

SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.

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User Sentiment

Based on 277 reviews:

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SuccessFactors LMS Pricing

Based on our most recent analysis, SuccessFactors LMS pricing starts at $2 (Per User, Monthly).

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Starting From: $2.17
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

SuccessFactors LMS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SuccessFactors LMS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SuccessFactors LMS Benefits and Insights

Why use SuccessFactors LMS?

Key differentiators & advantages of SuccessFactors LMS

Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.

Industry Expertise

It serves small and medium-sized organizations in over 180 countries and has more than 440,000 customers. Originally known for ERP software, SAP acquired SuccessFactors in 2012, creating SAP SuccessFactors. Several members of the leadership team have been interviewed as thought leaders in publications such as AiThority, diginomica and Forbes. The company has also been mentioned as a key industry player in reports such as, “Global SAP SuccessFactors Service Market Growth (Status and Outlook) 2020-2025,” and, “Compensation Software Market Research: Global Status and Forecast by Geography, Type and Application (2016-2026).”

SuccessFactors LMS Reviews

Based on our most recent analysis, SuccessFactors LMS reviews indicate a 'good' User Satisfaction Rating of 76% based on 277 user reviews from 4 recognized software review sites.

277 reviews

76%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SuccessFactors LMS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.

Cons

Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.

Researcher's Summary:

SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition.

The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees.

On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

Key Features

Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:

Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
Feedback after onboarding and offboarding to give deeper insight into the process.

Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:

Career planning, evaluations and reviews, goal management features and individualized reporting.
Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
Premade questions for performance reviews, report designs and workflows.
Identification of at-risk employees who may be struggling in their position.

Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.

Defines career path for employees, helping them think about further development.
Gets employees more invested in the company
Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked

HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.

Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.

Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

Limitations

At the time of this review, these are the product limitations according to user feedback:

Difficult to learn
Has similar functionality to other solutions
Reporting isn’t as customizable as desired

Suite Support

Email: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.

Phone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.

Training: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.

Tickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.