Udemy Reviews & Pricing

by Udemy | Founded 2010, San Francisco, CA

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What is Udemy?

Industry Specialties: Serves all industries.

Udemy is an online learning platform with over 40 million students. Over 80% of the top Fortune 100 companies use it. Lessons are self-paced and recorded by industry specialists. The subjects include business, design, developing and programming, marketing, music, personal development, photography, IT and more. Other courses are more tailored to specific, in-demand and professional skill sets like cyber security, ethical hacking, financial analysis, graphic design, machine learning, Adobe Photoshop, PMP, SQL and web development.

Once purchased, classes are available to the user indefinitely. Learners can reference them for a refresher. Overall, it has 50,000 instructors and 130,000 courses taught in more than 60 languages from over 190 different countries. To date, it’s seen over 245 million enrollments.

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User Sentiment

Based on 675 reviews:

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Udemy Pricing

Based on our most recent analysis, Udemy pricing starts at $20 (Monthly).

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Starting From: $20
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Udemy is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Udemy:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Udemy Benefits and Insights

Why use Udemy?

Key differentiators & advantages of Udemy

Upskilled Workforce: Identifies staff with the right abilities and navigates the continuously changing duties in the modern workplace. Provides an easy, affordable talent upgrade for organizations with competency gaps. Courses are skill-based and taught by experts.
Culture of Learning: Teaches and trains employees with a variety of self-paced classes. This allows an organization to promote education affordably. Allows companies to give more time and focus to development opportunities. Creates a culture of continuous improvement.
Increased Efficiency: Allows workers to improve skills and become more efficient at their job. Increased automation levels make it a massive time and money saver, especially given the fast rate at which jobs change in the modern era. Lets HR staff focus less on manual information input and more on advanced staff development.
Happier Workforce: Lets employees acquire new skills and grow in their job, one of the top requests for employees in any workforce. Through a course library, users can expand their minds, meet career goals and feel better about their place of employment. Showcases the level of dedication with an investment in people.

Industry Expertise

Eren Bali, Gagan Biyani and Oktay Caglar co-founded Udemy, one of the first Massive Open Online Course platforms to exist. Bali grew up in a small Turkish village with a one-room schoolhouse. In college, he met co-founder Caglar. The two met Biyani in a networking program and startup incubator called the Founder Institute. Biyani was looking for technical leads. Ultimately, the three founded their company in Silicon Valley, received $1 million from angel investors in 2010. In 2012, the company raised $12 million for its Series B funding.

The founders have continued in the tech entrepreneur industry. Bali and Caglar worked at the startup SpeedDate where Bali was the Director of Engineering. Biyani wrote for TechCrunch, worked as a Growth Advisor at Lyft and founded the startup Sprig, which was unsuccessful.

In terms of industry-wide recognition, several reports name the company as an industry player such as, “The Global Machine Learning Courses Market 2020-2026,” and “Massive Open Online Course (MOOC) Market - Growth, Trends, and Forecast (2020 - 2025).” The platform has also shown growth in India, where the web learning movement is burgeoning. All this is from the report, “Online Education Market in India Worth INR 360 Billion by 2024, Exhibiting a CAGR of ~43%,” from ResearchAndMarkets.com.

Udemy Reviews

Average customer reviews & user sentiment summary for Udemy:

675 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Udemy reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Useful Functionality: Over 90% of users who discussed features were pleased with the system’s components, notably self-paced learning capabilities.
Upskills Workforce: Users felt that the classes helped train employees in necessary skills in over 90% of reviews that discussed it.
Great for Training: More than 80% of reviewers who discussed using it as a training tool were pleased.
Excellent Courses: Learners loved the quality of the courses themselves in over 70% of comments that talked about it.
Skilled Instructors: Over 60% of users who discussed the teachers felt they were communicative and well-versed in the topics.

Cons

Refund Issues: Just under 80% of users who talked about refunds said they had problems getting their money back and didn’t like the policy.
Price: While over 50% of users felt it was reasonably priced, 46% of users who talked about price felt they were overcharged or didn’t like the pricing structure.

Researcher's Summary:

Udemy is an online learning solution that provides instructor-led learning classes. Users can pick from a varied selection of topics and train at their own pace. Most reviewers were especially pleased with the features, especially the ability to control the speed of learning. Reviewers left overwhelmingly positive comments on the quality of the classes. Many learners said they were still able to contact their instructors when needed. Most users felt their teachers were skilled and knew their subjects well. Users praised its skill-building both in personal and corporate environments. Though users did like the classes, they also recommended heavily screening for quality. Some complained that the platform didn’t vet what was on the site well. Udemy has reviews for all of its classes left by users. Most people recommended weeding out the good ones from the bad ones. The most significant criticism by far came from people trying to get refunds. They said they had trouble contacting customer support or didn’t receive their money back. Others disliked the 30-day refund policy and felt cheated by it. Users were split on the price of the courses. Classes often came with discounts and some felt they were reasonably priced. Others felt they were too expensive or got angry when they paid for a class that was later offered for free. Udemy is a helpful resource for self-paced learners who have a specific set of skills they want. Vet the courses carefully, wait for discounts and look for details if the price isn’t satisfactory. It doesn’t have HR functionality as it’s more of a content library than a full LMS. Larger organizations who want to take an analytics-driven approach to learning should look elsewhere.

Key Features

Class Creation and Management: Manages and creates lectures, text, multimedia, slides, videos and additional resources bundled together for lessons. Offers testing and assignment options like quizzes, practice tests and coding exercises. The license for courses never expires and learners can finish at their own pace.
Instructor Capabilities: Sells classes and accepts payment through the solution via PayPal or Payoneer when students enroll. Designs lessons to help people advance skills, upgrade careers or explore hobbies. Offers training that details how to build units, curriculum pages, an instructor dashboard and others. Last, allow students to connect with instructors via messaging, Q&As and announcements. Instructors own all the rights to the class material.
Devices: Operates on laptops, desktops, tablets and mobile. Works on both iOS and Android. By downloading classes, users can watch them offline and view them with Chromecast or Apple TV.
Certifications: Sends a certificate of completion when users complete paid classes for reimbursement. Showcase talent or dole out bragging rights. Certifications aren’t available for free courses or ones that only have practice exams.
Affiliates: Promotes an affiliate program for organizations or individuals who want to promote courses on their blog or website. Users make a commission for each sale.
Subjects: Offers a variety of courses on different topics such as:

IT and Tech: Provides courses in IT AWS certification, ethical hacking, hardware, networking, operating systems, security and others. It also provides information needed for IT certification like Microsoft Azure, Cisco CCNA, CompTIA A+, CompTIA Security+, Windows Server and others.
Marketing: Teaches useful marketing competencies in areas such as copywriting, digital marketing, Facebook ads and marketing, Google AdWords, Instagram marketing, SEO, social media marketing and more.
Design: Covers subjects such as animation and 3D, architectural design, fashion, game design, graphic design, interior design, user experience and web design.
Business: Offers courses that cover communication, entrepreneurial skills, finance, management, Microsoft Power BI, project management, sales, stock trading, strategic thinking and others.
Music Education: Provides classes such as music fundamentals, instruments, production, software, techniques, vocals and others.
Health and Fitness: Offers art therapy, aromatherapy, CBT dance, dieting, first aid, fitness, general health, herbalism, massage, meditation, mental health, nutrition, safety, self-defense, sports and yoga.
Teaching & Academics: Comes with calculus, engineering, English, German, humanities, IELTS, Japanese, math, online ed, science, Spanish, test prep and more.
Office Productivity: Teaches learners how to increase efficiency and get trained in key office tech. Offers classes in Data Analysis, Excel, Microsoft Access, Microsoft and others.
Finance & Accounting: Comes with accounting, blockchain, bookkeeping, compliance, cryptocurrency, day trading, economics, finance certification, financial modeling, investing, money management, taxes and more.
Lifestyle: Offers several classes that apply other areas of life, such as arts and crafts, beverage and food, beauty, gaming, home improvement, makeup, neuro-linguistic programming, pet care, pet training, portraiture, travel and others.
Personal Development: Teaches skills focused at soft skills or life skills. Provides health and wellness, increasing learning and memory or financial issues. Some course categories include energy healing, life coaching, memory, mindfulness, neuro-linguistic programming, reiki, speed reading, stock trading and technical analysis.

Udemy for Business: For organizations looking for ways to host corporate training, this coexisting platform is an option. It supports company training, creates learning paths for employees and provides over 2,000 courses. For more information, see its separate product page.

Limitations

Some of the product limitations include:

No detailed analytics
Instructors own their content but can’t control refund policies
It’s unaccredited, doesn’t transfer to college credit
Some low-quality classes, no quality assurance

Suite Support

Users have access to a help website with FAQs, a guide for downloading classes and a few answers for the most common problems. For troubleshooting and specific issues, individuals can fill out a form on the website to create a ticket. Otherwise, there is an Instructor Support Team specifically for the teachers who create courses.

Email: There’s no general-purpose email for support.

Phone: The website doesn’t list a customer service email.

Training: Teachers have access to the Instructor Support Team and some classes that help them learn how to build online courses. The support team can also review videos for free.

Tickets: Users can fill out a form on the internet to create a ticket.