Eldermark Reviews & Pricing

by Eldermark Software | Founded 1991, Minnetonka, MN

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Overview Pricing Benefits Reviews Features

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What is Eldermark?

Industry Specialties: Medical

Eldermark is a cloud-based tool that maintains health records and operational details for senior housing facilities. It manages clinical and health information exchange modules and connects physicians, vendors, patients, providers and hospitals to reduce costs, provide better care and make decisions. The firm partners with assisted and senior living facilities.

It includes an optimized CRM, digital marketing, health records, pharmacy integration, mobile charting, monitoring and condition intervention and monitoring, document storage, messaging, and more. Its bottom line modules include risk management, linking resident billing to clinical operations, payments, budgeting, general ledger and dashboards for operational and clinical performance.

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User Sentiment

Based on 21 reviews:

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Eldermark Pricing

Based on our most recent analysis, Eldermark pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly
Free Trial: No

Training Resources

Eldermark is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Eldermark:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Eldermark Benefits and Insights

Why use Eldermark?

Key differentiators & advantages of Eldermark

Improve Patient Outcomes: Take the heavy lifting off staff’s shoulders and allow them to connect more with patients for better treatment outcomes.
Enhance Communication: Leverage uniform communication systems to keep team members connected and informed about any medical developments.
Increase Quality of Care: Provide on-time treatment and reports to ensure optimum care delivery.
Boost Revenue Cycle: With the suite of tools, enhance patient experiences to pull in more and boost revenue streams.

Industry Expertise

Caters to senior living communities and senior housing centers of all sizes.

Eldermark Reviews

Average customer reviews & user sentiment summary for Eldermark:

21 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Eldermark reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Resident Care: Eldermark offers tools to manage resident care plans, assessments, and service tracking, promoting efficient care delivery and regulatory compliance.
Enhanced Financial Management: The software facilitates billing, accounts receivable, and financial reporting, improving financial transparency and operational efficiency for long-term care facilities.
Improved Communication and Collaboration: Eldermark's communication features enable staff to share resident information securely, fostering collaboration and care coordination.
Data-Driven Insights: The platform provides reporting and analytics tools, empowering facilities to gain insights into resident care, staffing, and financial performance for informed decision-making.

Cons

Usability Challenges: Users report that Eldermark can be cumbersome and time-consuming to navigate, with a steep learning curve and complex workflows that hinder efficiency. The interface is often described as outdated and clunky, leading to frustration and decreased productivity for staff.
Technical Issues and Bugs: Frequent technical problems, such as system crashes, slow loading times, and data synchronization errors, disrupt operations and compromise data integrity. These issues can lead to billing inaccuracies, care delivery delays, and overall dissatisfaction with the system's reliability.
Limited Customization Options: Eldermark's rigidity in accommodating unique workflows and specific needs of individual facilities can be a significant drawback. The lack of flexibility in tailoring the system to match existing processes often necessitates adapting to the software's limitations rather than the other way around.
Inadequate Customer Support: Users frequently express dissatisfaction with the responsiveness and effectiveness of Eldermark's customer support. Long wait times, difficulty reaching knowledgeable representatives, and unresolved issues contribute to a sense of frustration and lack of confidence in the vendor's ability to provide timely assistance.

Researcher's Summary:

Eldermark, a comprehensive software solution designed to streamline operations in long-term care facilities, has attracted a range of feedback from users over the past year. While opinions on its effectiveness vary, several recurring themes emerge from the reviews, shedding light on the software's strengths, weaknesses, and ideal user base.

Users frequently praise Eldermark for its robust features and comprehensive functionality, encompassing resident care, billing, and administrative tasks. The software's ability to centralize information and automate processes is seen as a significant advantage, saving time and reducing the risk of errors. Additionally, Eldermark's reporting capabilities are highly valued, providing insights into key performance indicators and facilitating data-driven decision-making. However, some users find the software's interface to be complex and challenging to navigate, particularly for those with limited technical expertise. The learning curve associated with Eldermark is often cited as a drawback, requiring substantial training and support to ensure effective implementation.

Eldermark distinguishes itself from competitors through its emphasis on compliance and regulatory adherence. The software incorporates features that assist facilities in meeting industry standards and maintaining accurate records. This focus on compliance is particularly important for long-term care providers, as they operate in a highly regulated environment. Furthermore, Eldermark's integration capabilities enable seamless connectivity with other healthcare systems, promoting interoperability and data exchange.

Considering its comprehensive features, compliance focus, and integration capabilities, Eldermark appears well-suited for larger long-term care facilities with dedicated IT resources and a need for robust reporting and analytics. Smaller facilities or those with limited technical expertise may find the software's complexity and learning curve to be significant challenges. Ultimately, the decision to implement Eldermark should be based on a thorough assessment of an organization's specific needs, resources, and technological capabilities.

Key Features

Sales CRM: Train sales teams to focus and improve consistency in sales efforts. Amplify sales reach to get in touch with prospective clients.
Digital Marketing: Generate a consistent lead pipeline and reach targeted audiences in a cost-effective and measurable way.
Service Minder EHR: Achieve seamless exchange of information amongst departments. Achieve comprehensive reports on time.
Point of Care: Reduce time-consuming paperwork and confirm resident services on demand with one click.
Patient Monitoring: Stay updated with patient condition changes in real time.
Messaging: Enable residents to communicate with physicians and professional caregivers on an as-needed basis.
Risk Management: Detect, identify and curtail risks rapidly. Establish risk management practices to stay a step ahead of risks.
Billing: Save time with an automated billing system that tracks and links the POS-approved items directly in the invoice.
Financials: Manage cash flow and streamline payroll. Stay on top of all incoming and outgoing payments.
Dashboards: Catch visual representations of performance metrics in real time.