Deacom ERP Reviews & Pricing

by ECI Software Solutions, Inc. | Founded 1995, Philadelphia, PA

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What is Deacom ERP?

Industry Specialties: All batch and process manufacturing verticals

Deacom ERP is an end-to-end, cloud-based solution designed for batch and process manufacturers. It's a good fit for industries like food and beverage, pharmaceuticals, chemicals, health and beauty, nutraceuticals and more.

It comes with accounting and finance, CRM, sales, WMS, BI dashboards, document management, scheduling, production data and regulatory management. It also offers industry-specific features, including catch weight, direct store delivery (DSD), EDI, formulation and ingredient management, multi-facility, eCommerce, MRP, MRO, and tracking and traceability.

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User Sentiment i

Based on 7 reviews:

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#19

Deacom ERP is ranked #19 in the MRP Systems product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Deacom ERP Pricing

Based on our most recent analysis, Deacom ERP pricing starts at $2,500 (Per User).

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Starting From: $2,500
Pricing Model: Per User
Free Trial: No

Training Resources

Deacom ERP is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Deacom ERP:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Deacom ERP Benefits and Insights

Why use Deacom ERP?

Key differentiators & advantages of Deacom ERP

Hyper-Tight Process Control: The system enables you to create repeatable and scalable business practices, which results in tight process control. The batch production feature employs quality control checks to create tight process control in manufacturing operations.
Visibility: Deacom ERP automates a wide range of business processes from one centralized system for optimal visibility. For example, the e-commerce platform syncs with the core ERP system, so data is always up to date and available across the entire system. Analytics and reporting provide further insight into the organization.
Forecasting: Sales forecasting and other reporting features provide help predict demand, prevent shortages and make general business decisions. These features ensure that you can make well-informed decisions and anticipate what’s next.
Mobility: The Deacom mobile app allows the user to access business data and use core ERP features from anywhere. The user can complete tasks such as completing a sales order and saving it to the database instantly.
Scalability: Deacom ERP comes with unlimited system enhancements that periodically provide free updates. Additionally, they have a robust approach to system implementation. Their implementation team considers your business practices throughout the implementation process to ensure the software works with your business requirements.
Improved Communication: EDI allows for communication between you and your buyers. The included mobile app further strengthens communication and provides access to the system anytime.

Industry Expertise

Deacom ERP is designed for small to large batch and process manufacturers. They make industry-specific solutions for many industries including food and beverage, chemical, health and beauty, pharmaceuticals and nutraceutical, and medical devices. Deeper industry-specific knowledge can apply to candy and snacks, consumer packaged goods (CPG), dairy, ingredients and flavors, meats, cosmetics, adhesives and sealants, and paint, ink and coatings.

Deacom ERP Reviews

Average customer reviews & user sentiment summary for Deacom ERP:

7 reviews

78%

of users would recommend this product

Deacom ERP has a 'good' User Satisfaction Rating of 78% when considering 7 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Deacom ERP reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Industry-Specific Focus: Deacom's ERP system is designed specifically for manufacturing companies, which means it has built-in features and functionality that are relevant to the needs of these businesses. This can save companies time and money by eliminating the need to customize a generic ERP system.
Scalability: Deacom's ERP system is scalable, which means it can grow with a company as its needs change. This is important for manufacturing companies that are experiencing rapid growth or that expect to grow in the future.
Flexibility: Deacom's ERP system is flexible, which means it can be customized to meet the specific needs of a company. This is important for manufacturing companies that have unique processes or requirements.
Ease of Use: Deacom's ERP system is designed to be easy to use, even for users who are not familiar with ERP systems. This can help to reduce training time and costs.
Customer Support: Deacom provides excellent customer support, which can be helpful for companies that are new to ERP systems or that need help with troubleshooting.

Cons

Reporting Limitations: Users have reported difficulties in generating specific or customized reports, often requiring reliance on Deacom's support team for assistance.
User Interface Complexity: The system's interface has been described as cumbersome and not intuitive by some users, leading to a steeper learning curve.
Limited Customization Options: While Deacom offers some flexibility, users have expressed limitations in tailoring the system to their unique workflows and requirements, potentially necessitating workarounds.

Researcher's Summary:

Deacom ERP, a cloud-based solution by ECI Software Solutions, has garnered attention for its comprehensive approach to managing manufacturing operations. User reviews from the past year highlight its strengths, weaknesses, and what sets it apart.

Users praise Deacom ERP for its robust functionality, particularly its "tight process control." This allows businesses to establish repeatable and scalable practices, leading to greater efficiency and consistency. For example, the batch production feature incorporates quality control checks, ensuring adherence to standards throughout the manufacturing process. Another standout feature is the system's exceptional visibility. Deacom ERP automates a wide range of business processes within a centralized system, providing a clear overview of operations. The e-commerce platform's synchronization with the core ERP system ensures data is consistently up-to-date and accessible across the board. This real-time insight empowers businesses to make informed decisions and respond swiftly to changing market dynamics.

However, some users have pointed out that Deacom ERP's learning curve can be steep, requiring dedicated time and effort for successful implementation and adoption. While the system's comprehensiveness is a strength, it can also make it initially overwhelming for some users. Overall, Deacom ERP is best suited for small to medium-sized businesses in industries like food and beverage, chemical, health and beauty, and pharma and life sciences. Its industry-specific features, such as formulation management and lot traceability, cater to the unique needs of these sectors. If your business prioritizes tight process control, seeks enhanced visibility across operations, and requires specialized functionality for your industry, Deacom ERP is worth considering. However, be prepared to invest in training and support to maximize its potential.

Key Features

Warehouse Management System: The WMS uses handheld scanners and GSI-128 barcodes to manage inventory and maintain tight process control. The barcodes track detailed information such as batch numbers, best before dates and more. All warehouse transactions are done in real-time so that inventory data is always up to date.
E-commerce Platform: The e-commerce system is integrated with core ERP functions so that transactions can move between the two platforms. This integration allows you to manage customer orders and view up-to-date sales information. Additionally, product changes made in the core ERP system automatically update on the e-commerce end.
Direct Store Delivery App: The DSD app allows you to manage deliveries from a mobile device. With the app, you can schedule and process orders, plan routes, manage inventory and truckloads and more. You can use the app to send delivery data to the main ERP system, so your data always syncs.
Supply Chain Planning: Materials requirements planning, sales forecasting and production capacity planning maximize production output and minimize inventory handling. It optimizes the supply chain further with scheduling features such as production line scheduling and dock scheduling.
Manufacturing Operations: Manufacturing operations manage production, maintenance, inventory and quality from one location. Process control is ensured through batch production and production weigh up features.
Production Development and Quality Control: Adjust and scale formulas, enforce quality control measures and run stability development tests with the production development and quality control feature.
Document Generation: The system can generate a wide variety of documents, from nutritional labels to batch tickets or invoices.
Sales: The sales feature includes customer relationship management, POS software and a bills of materials configurator (Product Configurator). This feature can also handle engineering imports — you can import custom bills of materials from an engineering platform into Deacom.
Accounting: The accounting module offers core accounting functionalities such as accounts payable management, invoice sales orders and much more. Financial reporting, cost analysis and profitability capabilities are more advanced features incorporated within the accounting solution.
EDI: Electronic data interchange allows for communication between you and your buyers. The EDI system complies with ANSI standards and comes with a Value Added Network.
Deacom Mobile App: The Deacom mobile app allows the user to access the system’s capabilities while they’re on the go. BI reports are available on the dashboard.

Suite Support

Deacom ERP provides extensive implementation services at a fixed price. They use the “Why-driven” approach in the implementation process, meaning that they seek to understand all of the different aspects of your business processes before testing and deciding on a solution.

Email: There is no support email provided, but technical support specialists are available online.

Phone: During the go-live transition, users are provided with a phone number and direct access to a team of ERP professionals.

Training: Users have access to online resources such as a system encyclopedia, process-specific best practices, how-to articles and a discussion forum.

Tickets: You can submit an unlimited number of support tickets. This service is available 24/7/365.

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